This full-service moving company performs local and long-distance moves in Lubbock and throughout the state of Texas. Tough Guys Moving stands out among other movers in Lubbock for its wide array of service options, including loading/unloading, packing, and cleaning. Instead of hiring a separate cleaning or packing service, Tough Guys Moving makes it easy to complete your entire move with just one company. Unlike other movers, this company has no hidden fees and instead charges a straight hourly fee. Its affordable rates and its team of professional movers make this company one of the area's most qualified and dependable moving options.
Tough Guys Moving
Moving Services
- Local Moving Rates (Hourly)
- Long Distance Moving Rates (Hourly + Milage)
- Full-Service Movers
- Local Move (within the same town)
- Long Distance Move (from one town to another)
- Direct Shippers
- Packing Services
- Storage Services
- Moving Labor Load or Unload
- Free Move Estimate
Texas Moving License
The TXDMV regulates moving companies that operate within the state of Texas.
Active
Last Checked: 12/08/21The TXDMV regulates moving companies that operate within the state of Texas.
USDOT Interstate License
If you’re moving across state lines, you likely need to hire a moving company with a VALID USDOT license. This licensing information comes from the Federal Motor Carrier Safety Administration and applies to a moving company's ability to perform a long distance INTERstate move (for example: from California to Texas). If your move crosses state lines within the same commercial zone, or metropolitan area (for example: DC to Alexandria, VA), it is generally not considered an interstate move and a moving company may not need an "Active" license from FMCSA to perform this type of move. INTRAstate moves (within the same state or city) are regulated by state and local jurisdictions and licensing requirements vary according to locale.
If you’re moving across state lines, you likely need to hire a moving company with a VALID USDOT license. This licensing information comes from the Federal Motor Carrier Safety Administration and applies to a moving company's ability to perform a long distance INTERstate move (for example: from California to Texas). If your move crosses state lines within the same commercial zone, or metropolitan area (for example: DC to Alexandria, VA), it is generally not considered an interstate move and a moving company may not need an "Active" license from FMCSA to perform this type of move. INTRAstate moves (within the same state or city) are regulated by state and local jurisdictions and licensing requirements vary according to locale.Not Authorized
for Interstate Moves
Last Checked: 01/09/25*Note: this license information has not been manually verified. Please confirm all license information at https://safer.fmcsa.dot.gov/CompanySnapshot.aspx
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Summarized Review of Tough Guys Moving
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
8.61/10
Nationwide Average: 8.44/10
Tough Guys Moving appears to be highly praised for exceptional service, professionalism, and customer satisfaction, though a few customers experienced significant issues such as no-shows, unprofessionalism, and damage to possessions.
Recent Reviews Mention...
“exceptional company with amazing customer service”
“Great Service!”
“exceptionally well for my wife and I”
2. Punctuality
6.55/10
Nationwide Average: 8.07/10
Tough Guys Moving has mixed reviews, with numerous instances of timely service and on-time arrivals, yet also several significant delays and instances of not showing up or informing customers at the last minute.
Recent Reviews Mention...
“late second day but notified right away”
“they didn't show up”
“they never showed up as booked.”
3. Affordability
8.99/10
Nationwide Average: 7.69/10
Tough Guys Moving is overwhelmingly perceived as offering reasonable and highly competitive pricing, with most customers feeling that the services provided are very affordable and offer good value, despite a single complaint of being overpriced.
Recent Reviews Mention...
“quoted price was quite reasonable”
“Cost was extremely reasonable.”
“felt the service was very affordable”
4. Communication
7.53/10
Nationwide Average: 7.53/10
Tough Guys Moving generally receives high praise for their exceptional customer service, polite and professional interactions, with only a few reports of inadequate communication regarding call responsiveness and appointment updates.
Recent Reviews Mention...
“customer service is absolutely amazing”
“very polite, respectful and professional communication”
“disconnected phone and poor excuse”
5. Stick to Prices
7.32/10
Nationwide Average: 5.99/10
Tough Guys Moving generally adheres to their estimated costs, with most customers reporting no surprise fees at the end, although there are a few instances of slight variations and inadequate resources provided against initial quotes.
Recent Reviews Mention...
“final total a bit over but within the maximum quoted”
“owner insisted on full price despite issues”
“quoted low and then provided inadequate resources”
6. Speed
8.24/10
Nationwide Average: 8.58/10
Tough Guys Moving is mostly praised for being quick and efficient, with several reviews highlighting exceptionally fast service, though a few customers expressed significant dissatisfaction due to delays and no-shows.
Recent Reviews Mention...
“quick and efficient”
“got the packing and loading done efficiently”
“efficient and FAST”
7. Friendliness
9.48/10
Nationwide Average: 8.91/10
Tough Guys Moving consistently demonstrates respect, politeness, and a courteous attitude, with customers frequently describing their interactions with the movers as friendly and accommodating.
Recent Reviews Mention...
“respectful and accommodating”
“everyone was very polite and respectful”
“Very Friendly”
8. Will Hire Again
8.12/10
Nationwide Average: 8.18/10
Tough Guys Moving generally receives high praise for its services with multiple customers expressing a strong likelihood of rehiring and recommending the company, though there are a few instances of dissatisfaction where customers would not consider using the company again.
Recent Reviews Mention...
“would recommend this company and would use again”
“I'd hire them again in a heartbeat”
“totally hire again and would recommend”
9. Professionalism
8.05/10
Nationwide Average: 8.31/10
Tough Guys Moving generally receives high praise for their professional conduct, equipment, and respectful demeanor, though a few reviews cite instances of unprofessional behavior.
Recent Reviews Mention...
“professional equipment and conduct”
“very polite, respectful and professional”
“Cale & Chris were extremely professional.”
10. Conflict Handling
1.51/10
Nationwide Average: 4.07/10
Tough Guys Moving appears to have consistently disappointed customers by refusing to take responsibility, failing to take corrective action, and providing unsatisfactory responses to issues such as property damage.
Recent Reviews Mention...
“owner refused to take responsibility”
“did nothing to make it right”
“feels that more could have been done to rectify the situation”
11. Precision & Care
7.72/10
Nationwide Average: 8.01/10
Tough Guys Moving generally receives high praise for being diligent and respectful with customers' belongings, though there are a few reports of damage and negligence.
Recent Reviews Mention...
“take care of belongings as if they were their own”
“haven't yet found anything that was damaged”
“Handled our possessions with care.”
Customer Insights
Local Move Duration: 4 hours from 4 reviews
Great Crew Members
| Robert | coordinated the crews efficiently |
| Cale, Chris | They were professional, courteous, and efficient. |
| Ramsey, Marcos | Ramsey and Marcos were a blessing |
| Marcus, Ramsey, Chris | Marcus, Ramsey, and Chris were great |
| Ramsey, Marcos | they were great |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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