Compass Self Storage is a moving and storage service provider with several neighborhood locations across the United States, offering a one-stop-shop for all residential and business-related storage needs. The company acts as a storage concierge service, providing packing and moving supplies, arranging truck rentals, and contacting movers in McKinney, TX on behalf of their customers. Compass Self Storage facilities are equipped with various amenities to support a hassle-free storage experience, including climate-controlled units, indoor units, secure entry access, digital surveillance, and month-to-month leases. The company prioritizes customer satisfaction and offers personal, business, boat and RV, pharmaceutical, and climate-controlled storage services.
Compass Self Storage
Moving Services
- Packing Supplies
- Truck Rental
- Moving Services
- Personal Storage
- Business Storage
- Boat & RV Storage
- Secure Entry Access
- Digital Surveillance
- Contactless Rentals Available
- Climate Controlled Units
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Summarized Review of Compass Self Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
Compass Self Storage receives overwhelming praise for their customer service, professionalism, and the cleanliness and convenience of their facilities, despite a couple of negative experiences.
Recent Reviews Mention...
“great customer service from the team”
“Wonderful experience from beginning to end”
“Great service and highly recommend this storage business.”
2. Punctuality
Nationwide Average: 8.07/10
Compass Self Storage consistently demonstrates quick and prompt service, ensuring they are ready to assist and complete contracts efficiently.
Recent Reviews Mention...
“prompt”
“they showed up and finished quickly”
“they were quickly out the door”
3. Affordability
Nationwide Average: 7.69/10
Compass Self Storage generally offers competitive and reasonable pricing, with many customers praising their great deals and discounts, despite a few criticisms regarding rate increases and additional fees.
Recent Reviews Mention...
“great pricing”
“gave me 50% off the first month”
“rates were very competitive”
4. Communication
Nationwide Average: 7.53/10
Compass Self Storage demonstrates outstanding performance, with customers frequently highlighting their helpful, responsive, and courteous interactions, though a few reported isolated instances of poor service.
Recent Reviews Mention...
“the was very helpful”
“employees were responsive”
“very polite and courteous”
5. Stick to Prices
Nationwide Average: 5.99/10
Compass Self Storage generally struggles, with numerous accounts of changing prices and not honoring initial quotes, despite a few instances of maintaining agreed rates.
Recent Reviews Mention...
“Charged more than the initial quote repeatedly.”
“price changes every 6 to 8 months”
“no rate changes in 2 years”
6. Speed
Nationwide Average: 8.58/10
Compass Self Storage consistently provides exceptionally fast and efficient service, with customers lauding the quick transaction times and speed of moves.
Recent Reviews Mention...
“Fast transaction implies speediness”
“Super fast service”
“very quick move”
7. Friendliness
Nationwide Average: 8.91/10
Compass Self Storage clearly stands out for its exceptionally friendly and helpful staff, receiving consistent praise for their politeness, professionalism, and outstanding customer service.
Recent Reviews Mention...
“employees were very friendly”
“they are friendly”
“staff has been fantastic and very pleasant”
8. Will Hire Again
Nationwide Average: 8.18/10
Compass Self Storage clearly enjoys overwhelmingly positive feedback, with customers frequently expressing a high likelihood of rehiring and recommending their services, although a few mentioned serious concerns over payment, billing, and customer service issues.
Recent Reviews Mention...
“only moving out because my business is growing”
“would highly recommend”
“I highly recommend and would hire again”
9. Professionalism
Nationwide Average: 8.31/10
Compass Self Storage receives overwhelmingly positive feedback for their professional, helpful, and knowledgeable staff, despite a few isolated reports of unprofessional behavior.
Recent Reviews Mention...
“crew was professional”
“Gary was super professional”
“very professional service”
10. Conflict Handling
Nationwide Average: 4.07/10
Compass Self Storage has mixed feedback regarding its efforts, with strong praise for an employee named Sallie for her exceptional service contrasting sharply against multiple accounts of unaddressed issues and a lack of help from management.
Recent Reviews Mention...
“their unwillingness to help with billing issues”
“did not rectify the damage”
“Sallie provided assistance when there was an issue”
11. Precision & Care
Nationwide Average: 8.01/10
Compass Self Storage demonstrates a significant variation in performance, from being extra careful in organizing to critical issues of safety and cleanliness.
Recent Reviews Mention...
“extra careful to make sure all is done orderly”
“was assaulted by an employee”
“crickets were found in the unit”
Great Crew Members
| Gary,Sally | great help |
| Chase | very helpful and efficient |
| Gary | Gary helped me out even as they were closing |
| Gary | Gary was super professional and terrific to work with |
| Gary, Sally, Chase | all ensure customers are well taken care of |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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Additional Resources
McKinney Moving Services
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