Compass Self Storage is a one-stop-shop for all storage needs with multiple locations across the United States. They offer a range of services, including personal storage, business storage, boat & RV storage, pharmaceutical storage, and climate-controlled storage. Compass Self Storage acts as a storage concierge service, providing packing and moving supplies, arranging truck rentals, and contacting expert moving services in Rockwall, TX on behalf of clients. They prioritize customer satisfaction, with clean, secure, and easily accessible facilities jam-packed with amenities such as climate-controlled units, digital surveillance, and secure entry access.
Compass Self Storage
About Compass Self Storage
Additional Cities Served: Fate, Royse City
Moving Services
- Packing Supplies
- Truck Rental
- Moving Services
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Summarized Review of Compass Self Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
8.9/10
Nationwide Average: 8.44/10
Compass Self Storage is viewed negatively by customers for frequent rate increases, lack of climate-controlled facilities, and not providing value for money.
Recent Reviews Mention...
“great service”
“Perfect service”
“great overall experience”
2. Affordability
7.65/10
Nationwide Average: 7.69/10
Compass Self Storage has received mixed reviews, with concerns about frequent rate increases overshadowing their competitive pricing on climate-controlled units.
Recent Reviews Mention...
“super affordable”
“prices were affordable”
“Helped get us in an affordable unit quickly.”
3. Communication
9.43/10
Nationwide Average: 7.53/10
Compass Self Storage has mixed reviews, with complaints about unreturned calls but also praise for outstanding customer service.
Recent Reviews Mention...
“Very smooth and easy process”
“Rick provided excellent customer service.”
“manager was friendly and good to work with”
4. Stick to Prices
2.15/10
Nationwide Average: 5.99/10
Compass Self Storage consistently fails to maintain initial quotes, frequently raising prices without prior notification, leading to widespread distrust among its customers.
Recent Reviews Mention...
“charged for a missing item that was never provided”
“rate jumped almost 100% over my time”
“prices kept increasing unexpectedly”
5. Speed
8.75/10
Nationwide Average: 8.58/10
Recent Reviews Mention...
“quick service”
“service was fast”
“quick and fast service”
6. Friendliness
9.8/10
Nationwide Average: 8.91/10
Compass Self Storage is highly regarded for its exceptional customer service and the very nice attitude of its office staff.
Recent Reviews Mention...
“they are friendly”
“Ric was helpful and kind”
“manager was friendly”
7. Will Hire Again
9.05/10
Nationwide Average: 8.18/10
Compass Self Storage appears to have garnered generally unfavorable feedback, with a majority expressing reluctance or outright refusal to use their services again, despite a single highly positive outlier.
Recent Reviews Mention...
“Would definitely use them again”
“would recommend this to anyone moving”
“recommend this company and would hire again”
8. Professionalism
8.98/10
Nationwide Average: 8.31/10
Compass Self Storage evidently provides an exceptionally positive customer service experience, highlighted by the professionalism of their office personnel.
Recent Reviews Mention...
“Rick's helpfulness shows professionalism.”
“impressed overall with the facility”
“professionally staffed”
9. Conflict Handling
3.92/10
Nationwide Average: 4.07/10
Compass Self Storage consistently fails to address and rectify customer issues, indicating a lack of concern and unfulfilled promises by staff members.
Recent Reviews Mention...
“made no effort to rectify the issue with the missing dolly”
“did not care about the issue”
“Courtney made a stressful situation easy to manage”
Customer Insights
Cost: $ 280.00 from 3 reviews
Great Crew Members
| Andrew | Andrew was super helpful |
| Rick | Rick has been very helpful in our truck rentals. |
| Ric | helpful and kind |
| Ric | so very helpful and considerate |
| Ric | Ric the manager was great in assisting. |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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Additional Resources
Rockwall Moving Services
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