PODS Moving & Storage started out as Portable on Demand Storage in 1998, pioneering the portable storage container concept. This industry leader based in the U.S. has been serving customers for nearly 25 years, with over 3,000 employees in the U.S. and Canada. It has expanded its services internationally to the U.K., Canada, and Australia. Providing a comprehensive moving experience, the company offers various container sizes, adjustable scheduling, on-site storage, and can connect you to local labor providers for packing and loading assistance. The company is also equipped to handle car shipping and provides other resources to make your move easy and convenient. PODS provides moving and storage solutions at local, long-distance, and international levels, with PODS City Service for urban environments and commercial moving and storage services. If you're looking for dependable Round Rock, TX movers and packers, consider exploring more options in the city.
PODS Moving & Storage
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.About PODS Moving & Storage
Additional Cities Served: Georgetown, Pflugerville, Leander, Hutto, Buda, ManorShow More >
Moving Services
- Local Moving
- LongDistance Moving
- Storage Services
- Storage OnSite
- Packing & Loading Assistance
- Moving Supplies
- Car Shipping
- Moving and Storage Supplies
- Packing and Loading Support
- Safely ship your vehicle
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Summarized Review of PODS Moving & Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
PODS Moving & Storage experiences a polarizing reception, with an almost equal spread of customers praising their professional, efficient service and value, while a significant number express severe dissatisfaction with customer service, scheduling issues, and overall management.
Recent Reviews Mention...
“Never had poorer customer service.”
“had a good experience”
“had great overall experience with the service”
2. Punctuality
Nationwide Average: 8.07/10
PODS Moving & Storage experiences significant inconsistencies, with multiple reports of delayed or missed pick-ups and deliveries despite some instances of on-time service.
Recent Reviews Mention...
“they changed the delivery date without notice”
“Failed to pick up PODS as promised multiple times.”
“deliveries were on time”
3. Affordability
Nationwide Average: 7.69/10
PODS Moving & Storage has mixed reviews with some customers appreciating its competitive pricing and refunds for unused services, while a significant number of others criticize it for unexpected charges, overcharging, and overall high costs.
Recent Reviews Mention...
“good price and even partial refund for unused services”
“charged me the original full price”
“great value”
4. Communication
Nationwide Average: 7.53/10
PODS Moving & Storage repeatedly struggles with providing consistent and effective customer service, highlighted by numerous accounts of unresponsiveness, misinformation, and overall poor experiences, despite a few instances of excellent service and helpful interactions.
Recent Reviews Mention...
“I cannot reach any human being at PODS”
“Poorer customer service.”
“extremely helpful every time I called”
5. Stick to Prices
Nationwide Average: 5.99/10
PODS Moving & Storage frequently fails to honor their initial quotes with multiple instances of overcharging, unexpected fees, and billing issues according to customer experiences.
Recent Reviews Mention...
“denied any refund”
“Did not stick to the service agreement”
“wouldn't deliver as quoted ”
6. Speed
Nationwide Average: 8.58/10
PODS Moving & Storage consistently fails to meet expectations, with numerous instances of delayed pickups, extended delivery times, and inefficient unloading processes.
Recent Reviews Mention...
“pod was never picked up as scheduled”
“delivery took three weeks longer than necessary”
“It has been almost a month since POD supposedly shipped.”
7. Friendliness
Nationwide Average: 8.91/10
PODS Moving & Storage generally receives positive feedback for its drivers and representatives' courteous and professional demeanor, although there are notable instances of rude and dismissive behavior.
Recent Reviews Mention...
“truck drivers were friendly”
“representatives were courteous”
“Courteous”
8. Will Hire Again
Nationwide Average: 8.18/10
PODS Moving & Storage has received a polarized response, with some customers expressing strong loyalty and satisfaction while a significant number would not consider reusing their services due to various negative experiences.
Recent Reviews Mention...
“will never use them again”
“Will NEVER recommend them.”
“can't recommend them enough”
9. Professionalism
Nationwide Average: 8.31/10
PODS Moving & Storage receives mixed feedback, with instances of high praise for professionalism and skill contrasted by numerous complaints about unprofessionalism and poor handling of issues.
Recent Reviews Mention...
“lied multiple times, poor handling of situation”
“smooth, professional”
“company is unprofessional”
10. Conflict Handling
Nationwide Average: 4.07/10
PODS Moving & Storage overwhelmingly falls short in addressing and resolving customer grievances, despite a few instances of positive outcomes when issues were raised.
Recent Reviews Mention...
“did not rectify any issues caused”
“has not responded to inquiries or complaints”
“No attempt to resolve the issue with the POD”
11. Precision & Care
Nationwide Average: 8.01/10
PODS Moving & Storage has a divisive track record, with some customers reporting no damages and praising their attention to property, while a significant number of others express dissatisfaction due to damages and mishandling of containers and property.
Recent Reviews Mention...
“took care of my property”
“dropped container in the wrong location”
“got my stuff without a scratch”
Customer Insights
Cost: $ 1614.00 from 8 reviews
Interstate Move Duration: 8 days from 4 reviews
Great Crew Members
| Ken | Ken McGee did an amazing job |
| great, super | had a gal and a guy that were super |
| Steve | Steve was thanked for the pick-up |
| Jesse | Great Job positioning two Pods side by side expertly |
| Accurate firefighter movers | commended for knowing about POD size limitations |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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