Ward North American

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MoversChevron RightTexasChevron RightAustinChevron RightWard North American
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About Ward North American

Ward North American is a professional moving company based in Texas with over 40 years of experience as an agent for North American Van Lines. If you are in need of experienced movers serving Austin, TX, they provide such services to customers moving locally, statewide, nationwide, and even internationally. They offer a wide range of moving services for residential, commercial, corporate, and international moves, and also provide military moving and warehousing solutions. Their team prides itself on exceptional service and is highly trained and vetted through their on-site training facility, Ward University. Ward North American has received numerous awards and recognitions for their outstanding service and commitment to excellence.

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Moving Services

  • Cheap moving services
  • Local moving services
  • Long-distance moving services
  • Cross-country moving services
  • International moving services
  • Small moving services
  • Piano moving services
  • Pool table moving services
  • Appliance moving services
  • Last-minute moving services

Awards

Top 10 Movers in Austin, TX 2024 award

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Summarized Review of Ward North American

We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?

Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:

1. Quality

9.05/10

Nationwide Average: 8.44/10

Comment Dots

Ward North American elicits a mix of responses, ranging from dissatisfaction due to overpricing and subpar service in some instances to high praise for their professionalism, efficiency, and excellent customer service, indicating a predominantly positive sentiment.

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Recent Reviews Mention...

delighted with the whole moving process

stress-free move

Working with this group was very smooth

2. Punctuality

8.54/10

Nationwide Average: 8.07/10

Comment Dots

Ward North American generally meets its timelines with multiple instances of on-time arrivals and prompt services, despite a few reports of delays.

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Recent Reviews Mention...

Came on time and arrived promptly

they were punctual

arrived within the scheduled time frame

3. Affordability

8.9/10

Nationwide Average: 7.69/10

Comment Dots

Ward North American received high praise for collaborating with customers to align costs with their budgets.

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Recent Reviews Mention...

was the cheapest quote I got

reasonable price

at a good price

4. Communication

9.2/10

Nationwide Average: 7.53/10

Comment Dots

Ward North American generally provides a highly positive experience, characterized by professionalism, friendliness, and effective correspondence, despite a few instances of communication breakdowns.

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Recent Reviews Mention...

great communication throughout

Throughout the process went smoothly

Jim and Nathaniel were personable and stayed in touch

5. Stick to Prices

8.43/10

Nationwide Average: 5.99/10

Comment Dots

Ward North American struggles, as evidenced by disappointment in their claim handling process.

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Recent Reviews Mention...

followed through on all of their commitments

quote was firm, no extra fees

minor issue resolved immediately, no mention of price change

6. Speed

8.73/10

Nationwide Average: 8.58/10

Comment Dots

Ward North American generally receives mixed reviews, showcasing instances of very fast and efficient service alongside notable delays and inefficiencies.

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Recent Reviews Mention...

arrived a day before schedule

fast and efficient

managed to deliver my items early

7. Friendliness

9.56/10

Nationwide Average: 8.91/10

Comment Dots

Ward North American consistently exudes professionalism, courtesy, and a genuinely personable attitude, making interactions pleasant and easy.

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Recent Reviews Mention...

Nathaniel was courteous

Jim, Nathaniel, and Lashavia were all personable

Roderick was so kind

8. Will Hire Again

8.9/10

Nationwide Average: 8.18/10

Comment Dots

Ward North American receives mixed reviews, with a notable group of customers expressing strong dissatisfaction and an equally enthusiastic group highly recommending their services for future use.

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Recent Reviews Mention...

would definitely hire again

highly recommend this service

would gladly hire them again

9. Professionalism

9.23/10

Nationwide Average: 8.31/10

Comment Dots

Ward North American generally receives high commendation for their hard work and professionalism, although there are isolated reports of unprofessional behavior and carelessness.

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Recent Reviews Mention...

Michael and his crew was very professional

crew was highly professional

Roderick and Nathaniel were professional

10. Conflict Handling

3.61/10

Nationwide Average: 4.07/10

Comment Dots

Ward North American generally falls short in customer satisfaction, with rare instances of proactively addressing issues such as a missing piece.

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Recent Reviews Mention...

throw up their hands and ignore issues

minor issue resolved immediately

Lost boxes and only compensated a small amount for one.

11. Precision & Care

8.52/10

Nationwide Average: 8.01/10

Comment Dots

Ward North American receives mixed feedback, with numerous complaints about damaged and lost items, though some customers report meticulous and careful handling.

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Recent Reviews Mention...

professionally packed everything

careful with my furniture and belongings

Lashavia directed careful load and unload crews

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Great Crew Members

Michaelvery professional and courteous
Nathaniel, EricNathaniel was courteous and Eric arrived promptly
Roderick, NathanielRoderick and Nathaniel ensured smooth delivery, kept constant contact
Jim,Nathaniel,KellyProfessional, punctual, and great to work with
Jim, Nathaniel, LashaviaJim provided personable quote, Nathaniel coordinated move, Lashavia took great care
How we review icon

How do we review a moving company?

Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?

Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:

  • 1. Quality

    Overall quality of the service provided on moving day.

  • 2. Punctuality

    Did the crew show up on-time with the required equipment?

  • 3. Affordability

    1 = extremely expensive, 10 = extremely affordable

  • 4. Communication

    Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?

  • 5. Stick to Prices

    Was a lowball quote provided to earn business only to see the final moving day price increase substantially?

  • 6. Speed

    Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!

  • 7. Friendliness

    Was the moving crew cordial and friendly to be around on moving day?

  • 8. Will Hire Again

    How likely a customer is to hire the same movers again for their next move.

  • 9. Professionalism

    Did the moving crew behave in a professional manner on moving day?

  • 10. Conflict Handling

    Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.

  • 11. Precision & Care

    Were walls scratched? Did furniture get scuffed, broken, or lost?

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Dependable Rankings You Can Count On!

Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:

  • No Paid Placements: Every company earns its spot through merit, not payment.
  • Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.

Contact Ward North American

Location
2251 Picadilly Dr A100, Round Rock, TX, 78664
Phone
(512) 596-5600
Link
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