1-800-PACK-RAT Moving and Storage is a company that provides convenient, secure, and affordable moving and storage solutions. They facilitate both cross-country and local moves with their all-steel, weatherproof moving and storage containers, aiming to make the process as simple as possible for their customers. Among the numerous movers in San Antonio, TX, they ensure the safety of the items stored inside and differentiate themselves by their customer service. The company also provides onsite storage solutions for home or business renovation projects, as well as secure warehouse storage in over 65 facilities nationwide. They also offer moving solutions for businesses, assisting in things like relocating to new storefronts or aiding with inventory management.
1-800-PACK-RAT Moving and Storage
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.About 1-800-PACK-RAT Moving and Storage
Additional Cities Served: New Braunfels, Universal City, Pearsall, Poteet
Moving Services
- Local Moving Solutions
- LongDistance Moving Solutions
- CrossCountry Moving Solutions
- OnSite Storage Solutions
- Secure Warehouse Storage Solutions
- AllSteel Containers
- Business Solutions
- Military Moving
- Residential Solutions
- Portable Storage Containers
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Summarized Review of 1-800-PACK-RAT Moving and Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
1-800-PACK-RAT Moving and Storage receives mixed feedback, with a predominant number of customers expressing dissatisfaction due to various service failures, while a minority report exceptionally positive experiences.
Recent Reviews Mention...
“smooth and pleasant move”
“they made my relocation feel effortless and well-managed”
“Pack-Rat Moving made my move stress-free and efficient”
2. Punctuality
Nationwide Average: 8.07/10
1-800-PACK-RAT Moving and Storage generally struggles with timely service, with frequent reports of missed or late deliveries and pickups, and a few instances of meeting expected delivery schedules.
Recent Reviews Mention...
“multiple no-shows and late rescheduling”
“container has still not arrived”
“Pod was not moved on the day it was supposed to”
3. Affordability
Nationwide Average: 7.69/10
1-800-PACK-RAT Moving and Storage receives mixed feedback, with complaints about hidden fees and overcharging contrasting with praise for its cost-effectiveness and competitive rates.
Recent Reviews Mention...
“the price was very reasonable”
“pricing is unbeatable”
“they were way more affordable than pods”
4. Communication
Nationwide Average: 7.53/10
1-800-PACK-RAT Moving and Storage appears to have a polarized customer experience with numerous complaints about poor customer service and lack of responsiveness, contrasted by a handful of customers praising their communicative and helpful service.
Recent Reviews Mention...
“friendly service staff”
“they are attentive”
“phone customer service is horrible”
5. Stick to Prices
Nationwide Average: 5.99/10
1-800-PACK-RAT Moving and Storage often faces criticism for adding unexpected charges and not honoring initial quotes, despite a few accounts of satisfactory resolutions.
Recent Reviews Mention...
“quote one price then add service charges”
“promised not to charge full pick up fee but did”
“denied my claim without proper investigation”
6. Speed
Nationwide Average: 8.58/10
1-800-PACK-RAT Moving and Storage generally receives negative feedback for its service, with numerous reports of delays and slow service, though there is an instance of notably quick delivery.
Recent Reviews Mention...
“Pod was not moved on time”
“very quick picking up”
“delivery delays due to minor equipment issues”
7. Friendliness
Nationwide Average: 8.91/10
1-800-PACK-RAT Moving and Storage generally receives high praise for its excellent customer service, with nearly all reviewers highlighting the politeness, helpfulness, and overall great attitude of the staff and drivers.
Recent Reviews Mention...
“friendly service staff”
“their friendly attitude made my move positive”
“they are pleasant”
8. Will Hire Again
Nationwide Average: 8.18/10
1-800-PACK-RAT Moving and Storage generally receives negative feedback, although there are a few customers who express strong satisfaction and would choose their services again.
Recent Reviews Mention...
“strongly suggest them and would hire again”
“would hire again”
“would hire again”
9. Professionalism
Nationwide Average: 8.31/10
1-800-PACK-RAT Moving and Storage received mixed reviews, with numerous complaints about unprofessional behavior, but also several instances of high praise for individuals and the crew's conduct.
Recent Reviews Mention...
“highly efficient team”
“drivers were great, implying professionalism”
“did not conduct themselves professionally”
10. Conflict Handling
Nationwide Average: 4.07/10
1-800-PACK-RAT Moving and Storage predominantly shows a strong reluctance or failure to adequately address and rectify customer issues and complaints.
Recent Reviews Mention...
“finally they did cut the fuel cost up charge”
“refused my claim, didn't attempt to right a wrong”
“apologized and offered a partial refund”
11. Precision & Care
Nationwide Average: 8.01/10
1-800-PACK-RAT Moving and Storage generally receives positive feedback for their ability to protect possessions during moves and storage, despite a few significant concerns regarding property damage.
Recent Reviews Mention...
“meticulous attention to details”
“furniture was tipped over hitting other furniture”
“scraped up my new driveway”
Customer Insights
Cost: $ 3119.00 from 6 reviews
Interstate Move Duration: 8 days from 8 reviews
Great Crew Members
| Caleb | Caleb compensating us $200 suggests good service |
| James | James was very professional and polite, resolved issues |
| Ameesha | was incredibly and extremely patient |
| Whitney, Devon, Joey | worked professionally and kept promises |
| Heather, Fredi | Heather and Fredi made the move excellent |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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