Chapa's Moving Service is a well-established moving company based in San Antonio and McAllen, Texas that has been in the moving industry for over 40 years. Serving both the Rio Grande Valley and Greater San Antonio area, they offer a wide range of services, including residential and commercial moves, long-distance moves, piano moving, packing services, loading and unloading of rented moving vehicles, and sales of moving boxes and packing supplies. Chapa's Moving Service distinguishes itself with a strong focus on superior customer service and attention to detail. As a state-licensed entity, they assure transparency with no hidden fees, and boast a team of experienced and permanent employees. The company is independent and prides itself on its owner's day-to-day involvement in operations. For those looking for movers in San Antonio, TX, you will find a large variety to choose from.
Chapa's Moving Service
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.About Chapa's Moving Service
Additional Cities Served: Schertz, Cibolo, Leon Valley, Selma, Pleasanton, HelotesShow More >
Moving Services
- Residential Moves
- Commercial Moves
- Long Distance Moves
- Local Moves
- Self Storage Units
- Piano Movers
- Relocation of safes
- Loading and unloading rented moving vehicles
- Packing Services
- Sale of moving boxes and packing supplies
If you’re moving across state lines, you likely need to hire a moving company with a VALID USDOT license. This licensing information comes from the Federal Motor Carrier Safety Administration and applies to a moving company's ability to perform a long distance INTERstate move (for example: from California to Texas). If your move crosses state lines within the same commercial zone, or metropolitan area (for example: DC to Alexandria, VA), it is generally not considered an interstate move and a moving company may not need an "Active" license from FMCSA to perform this type of move. INTRAstate moves (within the same state or city) are regulated by state and local jurisdictions and licensing requirements vary according to locale.Not Authorized
for Interstate Moves
Last Checked: 08/13/24*Note: this license information has not been manually verified. Please confirm all license information at https://safer.fmcsa.dot.gov/CompanySnapshot.aspx
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Summarized Review of Chapa's Moving Service
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
Chapa's Moving Service receives a mixed range of feedback, with numerous customers expressing high satisfaction for their professionalism and efficiency, though there are significant criticisms regarding damages and poor experiences.
Recent Reviews Mention...
“great work by movers”
“great work by movers”
“great moving experience”
2. Punctuality
Nationwide Average: 8.07/10
Chapa's Moving Service generally demonstrates reliability and timeliness, although there have been notable instances of significant delays.
Recent Reviews Mention...
“arrived early”
“appreciate their promptness”
“Timely”
3. Affordability
Nationwide Average: 7.69/10
Chapa's Moving Service is widely regarded for offering reasonable rates and great pricing compared to other quotes, despite a few concerns about potential savings and feeling overcharged.
Recent Reviews Mention...
“Pricing is very reasonable”
“reasonable pricing.”
“very reasonably priced”
4. Communication
Nationwide Average: 7.53/10
Chapa's Moving Service shows a polarized pattern where customers experience either prompt, attentive service with quick responses and constant updates, or face significant miscommunications, unprofessionalism, and discrepancies in provided information.
Recent Reviews Mention...
“great customer service”
“customer service was great”
“customer service was great”
5. Stick to Prices
Nationwide Average: 5.99/10
Chapa's Moving Service consistently struggles, with customers often facing unexpected fees, poor communication about costs, and a general inability to adhere to initial price quotes.
Recent Reviews Mention...
“denying claims for damage they caused”
“charged $1,600 instead of the estimated $800”
“tried to force to pay more than agreed”
6. Speed
Nationwide Average: 8.58/10
Chapa's Moving Service generally receives praise for completing moves quickly and efficiently, though there are a few instances of delays and inefficiency noted.
Recent Reviews Mention...
“Guys were super fast”
“worked quickly”
“very quick”
7. Friendliness
Nationwide Average: 8.91/10
Chapa's Moving Service generally receives high praise for its polite, professional, and kind movers, although there are a few isolated complaints about customer service and conduct.
Recent Reviews Mention...
“very friendly”
“enjoyable experience from booking to paying”
“Very respectful, helpful”
8. Will Hire Again
Nationwide Average: 8.18/10
Chapa's Moving Service receives mixed reviews, with a significant number of customers expressing strong intentions to either definitely hire again or unequivocally avoid rehiring due to various experiences.
Recent Reviews Mention...
“recommend this company and would hire again”
“Highly recommend”
“would hire again”
9. Professionalism
Nationwide Average: 8.31/10
Chapa's Moving Service has received mixed reviews highlighting instances of unprofessionalism, including lying and lack of care, in stark contrast to numerous accounts of their crew being extremely professional, hardworking, and efficient.
Recent Reviews Mention...
“team was professional”
“crew conducted themselves well”
“very professional”
10. Conflict Handling
Nationwide Average: 4.07/10
Chapa's Moving Service overwhelmingly appears to fall short in adequately addressing or compensating for service failures and damages, despite a few instances of creative problem-solving and understanding in specific situations.
Recent Reviews Mention...
“always find reasons to deny claims”
“refused compensation for lost items”
“no attempt to rectify theft and almost theft”
11. Precision & Care
Nationwide Average: 8.01/10
Chapa's Moving Service shows a mixed performance, with some customers praising their meticulousness and others experiencing significant damage to their belongings.
Recent Reviews Mention...
“my belongings were intact”
“paid attention to details”
“not a single scratch in the walls”
Customer Insights
Local Move Duration: 4 hours from 9 reviews
Great Crew Members
| David, Ruben | David and Ruben were fast, helpful, and very careful |
| Jose, Johnathan, Gerardo | appreciate their promptness and steady pace |
| Ivan, Mizal | Ivan and Mizal were awesome and provided great help |
| Jose De Leon,Chris,Saul | this is the crew to ask for |
| David, Ruben | knew how to reassemble complex items, right on time |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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