Founded in 2011, First Responders Moving is a moving company based in San Antonio, Texas. Staffed by active or former first responders from the fire department, law enforcement, and military backgrounds, this company provides both residential and commercial moving services in San Antonio, TX. Firefighter-owned and operated, First Responders Moving ensures customer trust, professionalism, and attention to detail. They provide clients with their own account page to manage moving details, advanced technology for on-site move management, and a dedicated Relocation Manager to ensure smooth coordination throughout the process.
First Responders Moving
About First Responders Moving
Additional Cities Served: New Braunfels, Schertz, Cibolo, Seguin, Converse, Universal CityShow More >
Moving Services
- Residential Moving
- Commercial Moving
- Interior Designer Services
- LaborOnly Services
- Local Moving
- LongDistance Moving
- Packing Services
- Storage Services
- Furniture Moving
- Appliance Moving
Texas Moving License
The TXDMV regulates moving companies that operate within the state of Texas.
Active
Last Checked: 12/09/21The TXDMV regulates moving companies that operate within the state of Texas.
Not Authorized
for Interstate Moves
Last Checked: 01/10/25*Note: this license information has not been manually verified. Please confirm all license information at https://safer.fmcsa.dot.gov/CompanySnapshot.aspx
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Summarized Review of First Responders Moving
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
First Responders Moving provides generally exceptional and professional moving services with instances of dissatisfaction primarily related to damage and unprofessional behavior experienced by a minority of customers.
Recent Reviews Mention...
“poor overall service”
“moved us without any issues”
“very pleased with the service”
2. Punctuality
Nationwide Average: 8.07/10
First Responders Moving generally maintains good timeliness, although there are noticeable instances of lateness and no-shows that detract from their overall punctuality.
Recent Reviews Mention...
“moving slowly implies lateness”
“could not get a hold of anybody.”
“the guys were prompt”
3. Affordability
Nationwide Average: 7.69/10
First Responders Moving receives mixed reviews with some praising its competitive pricing and discounts while others criticize it for charging more than initial quotes and high move costs.
Recent Reviews Mention...
“they charge during the time items held.”
“overpriced for the service they provide”
“Great price with the military discount”
4. Communication
Nationwide Average: 7.53/10
First Responders Moving presents a mixed sentiment with instances of exceptional customer service counterbalanced by numerous complaints about unresponsiveness and poor communication practices.
Recent Reviews Mention...
“could not get a phone call or email returned.”
“unable to get anyone on the phone despite multiple attempts”
“great communication”
5. Stick to Prices
Nationwide Average: 5.99/10
First Responders Moving generally receives mixed feedback, with customers experiencing both consistent pricing and significant discrepancies between quoted and final costs.
Recent Reviews Mention...
“did not stick to quoted prices”
“did not receive the agreed settlement amount”
“charged extra $75 not initially mentioned.”
6. Speed
Nationwide Average: 8.58/10
First Responders Moving receives mixed reviews, with some customers praising their efficiency and quick work, while others criticize them for taking excessively long for simple moves.
Recent Reviews Mention...
“took 4 hours for a small move”
“fast and efficient”
“friendly, fast, and efficient”
7. Friendliness
Nationwide Average: 8.91/10
First Responders Moving consistently receives praise for their professional, kind, and exceptionally polite team, who are noted for being courteous, respectful, and genuinely compassionate throughout the moving process.
Recent Reviews Mention...
“they are friendly”
“incredibly professional and kind”
“very professional, friendly”
8. Will Hire Again
Nationwide Average: 8.18/10
First Responders Moving receives a mix of strong recommendations and firm rejections, though there appears to be a more favorable sentiment overall towards rehiring their services.
Recent Reviews Mention...
“will not use them in the future”
“will not hire again due to poor experience.”
“would definitely hire them again”
9. Professionalism
Nationwide Average: 8.31/10
First Responders Moving garners mostly positive feedback for their efficient, polite, and highly professional conduct, although there are isolated instances of unprofessional behavior noted.
Recent Reviews Mention...
“unprofessional behavior”
“worked really well together”
“displayed great teamwork, very professional”
10. Conflict Handling
Nationwide Average: 4.07/10
First Responders Moving generally falls short in effectively resolving issues, as reflected in customer grievances about damaged items and unsatisfactory resolutions, albeit with a singular instance of satisfactory reimbursement.
Recent Reviews Mention...
“desks broken and not fixed”
“ghosted me after filing a claim”
“company did not take ownership of their error and damage”
11. Precision & Care
Nationwide Average: 8.01/10
First Responders Moving generally excels, receiving high praise for meticulously protecting and securing items, despite a few instances of damage and negligence reported.
Recent Reviews Mention...
“desks were broken”
“came prepared to protect our furniture”
“cared about my belongings”
Customer Insights
Local Move Duration: 4.5 hours from 11 reviews
Great Crew Members
Jacob, Javon, Chris | handled multi-location service well, hardworking and efficient |
Jacob Shelley, Jesus Pena-NFR, Chris Pena | friendly, fast, and efficient |
Alex, Melvin, Jacob | happy to do everything asked without any issues |
Jacob, Novan | great communication and work ethic |
Jacob, Alex, Loto | they were awesome and efficient |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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