North American Van Lines, a leader in the moving industry since 1933, offers local, long-distance, and international moving services tailored for individual mover's needs. With over 500 agent locations nationwide, the company provides a range of services including packing, loading, and transporting belongings, whether for a household, corporate relocation, or international move. Specializing in a personalized approach, North American Van Lines uses advanced technology like WorldTrac satellite tracking and interactive driving simulators to ensure a smooth moving experience. For those looking for movers in San Antonio, TX, the company offers customizable pricing and various packing options to provide efficient and stress-free services for its clients.
North American Van Lines

About North American Van Lines
Additional Cities Served: Schertz, Cibolo, Universal City, Live Oak, Garden Ridge, Shavano Park

Moving Services
- Local Moving Services
- Long Distance Moving Services
- Cross Country Moving Services
- International Moving Services
- Corporate Relocation Services
- Full Service Packing
- Fragile Only Packing
- Self Pack
- Loading and Unloading Services
- Moving Storage Services
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Summarized Review of North American Van Lines
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
North American Van Lines significantly exceeds expectations, offering professional, thorough, and courteous services, despite a few instances of dissatisfaction among customers.
Recent Reviews Mention...
“exceeded all expectations”
“great work by movers”
“Overall just amazing”
2. Punctuality
Nationwide Average: 8.07/10
North American Van Lines consistently meets their scheduled delivery and pickup times, underscored by a single report of failing to deliver on the promised date.
Recent Reviews Mention...
“They were on time on the moving date”
“All arrived on time”
“weren't a single date late from projected arrival”
3. Affordability
Nationwide Average: 7.69/10
North American Van Lines generally offers economical moving solutions and great value for money, although some customers find their services to be expensive.
Recent Reviews Mention...
“performed the move at an economical cost”
“Excellent value for money”
“very expensive”
4. Communication
Nationwide Average: 7.53/10
North American Van Lines generally excels with most customers praising their excellent, clear, and constant communication, although there are a few reports of significant miscommunications and poor customer service.
Recent Reviews Mention...
“Excellent communication throughout my move”
“extremely helpful in discussing preparation and dates”
“Luis communicated about packing personally”
5. Speed
Nationwide Average: 8.58/10
North American Van Lines consistently delivers quick and efficient service, impressing customers with their fast-paced packing, loading, and overall moving process.
Recent Reviews Mention...
“gentlemen were fast”
“Packing and loading was fast and efficient”
“impressed with the move process”
6. Friendliness
Nationwide Average: 8.91/10
North American Van Lines consistently receives praise for their accommodating, professional, and courteous staff, despite a single report of rudeness.
Recent Reviews Mention...
“gentlemen were accommodating and easy going”
“always accommodating as to any of our requests”
“very nice people”
7. Will Hire Again
Nationwide Average: 8.18/10
North American Van Lines overwhelmingly garners strong recommendations and intentions for repeat business, despite a couple of dissatisfied voices.
Recent Reviews Mention...
“recommend this company and would hire again”
“recommend this company and would hire again”
“exceeded all expectations”
8. Professionalism
Nationwide Average: 8.31/10
North American Van Lines generally receives high praise for their experienced, skilled, and well-mannered teams, despite a few instances of unprofessional behavior.
Recent Reviews Mention...
“had a very experienced crew”
“exceptionally skilled and professional throughout”
“Luis was very professional”
9. Conflict Handling
Nationwide Average: 4.07/10
North American Van Lines shows a mixed but predominantly negative performance, with most customers feeling dissatisfied due to lack of provided claim forms, issues with reimbursements, and refusal of liability, despite an instance where a driver stepped in for a subcontractor.
Recent Reviews Mention...
“driver stepped in for a subcontractor”
“no claim form provided for damaged heirloom”
“no reimbursement due to deductible”
10. Precision & Care
Nationwide Average: 8.01/10
North American Van Lines generally receives high praise for their careful and protective handling, though there are notable exceptions with some instances of damage and inadequate protection.
Recent Reviews Mention...
“they moved the stuff with good care”
“exercised utmost care in the protection of our items”
“items not wrapped or protected as promised”
Great Crew Members
Justin | Justin put my wife and I at ease during a stressful move |
Zeke, Steve, House | Zeke led the team well, Steve and House were great |
Thomas | Thomas the truck driver coordinated very well |
Sherman, DJ, Jason | ensuring our relocation was stress-free |
Luis | Luis ensured correct packing and handled responsibilities proactively |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?

Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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