PODS Moving & Storage, also known as Portable On Demand Storage, is an industry leader in moving and storage founded in 1998. With nearly 25 years of experience, it has accomplished over 6 million moves including 1.5+ million long-distance moves. The company provides a level of flexibility and control in moving and storage with services like built-in storage, adjustable scheduling, multiple container sizes, and connection to trusted local labor providers, which other moving methods lack. As one of the many movers in San Antonio, TX, it also offers car shipping and has 245+ storage center locations servicing 46 states and 6 provinces in the US and Canada, as well as International services in Canada, Australia, and the United Kingdom. The company prides itself in providing personalized solutions tailored to customer's needs.
PODS Moving & Storage
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.About PODS Moving & Storage
Additional Cities Served: Cibolo, Seguin, Converse, Universal City, Boerne, Leon ValleyShow More >
Moving Services
- Local Moving
- LongDistance Moving
- Storage Services
- Packing & Loading Assistance
- Car Shipping
- Moving Supplies
- Moving and Storage Supplies
- Packing and Loading Support
- Move In Services
- Safely ship your vehicle
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Summarized Review of PODS Moving & Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
PODS Moving & Storage has predominantly negative reviews, with customers expressing severe dissatisfaction and labeling it as the worst moving experience, though there are a couple of exceptions where the service was deemed fine or excellent.
Recent Reviews Mention...
“Great experience”
“Made the move a breeze”
“they don't care about customer service”
2. Punctuality
Nationwide Average: 8.07/10
PODS Moving & Storage consistently fails in meeting delivery and pickup schedules, leading to significant delays and unfulfilled promises.
Recent Reviews Mention...
“POD drivers showed up on time”
“sent pickup driver to the wrong place twice”
“We're a week behind”
3. Affordability
Nationwide Average: 7.69/10
PODS Moving & Storage generally disappoints customers with unexpected costs and fees, despite some finding their prices reasonable.
Recent Reviews Mention...
“most cost efficient by far”
“cheaper option”
“extremely expensive due to extra fees”
4. Communication
Nationwide Average: 7.53/10
PODS Moving & Storage appears to overwhelmingly struggle with poor customer service, characterized by bad communication, inadequate support, and significant mismanagement issues, despite a couple of exceptions where customers experienced satisfactory interactions.
Recent Reviews Mention...
“they lie and conspire with each other”
“excellent customer service”
“easy to coordinate with”
5. Stick to Prices
Nationwide Average: 5.99/10
PODS Moving & Storage has a reputation for dishonesty, advising customers to get smaller pods only to charge for larger ones later, and failing to adhere to pickup and delivery schedules.
Recent Reviews Mention...
“charged additional fees contrary to initial agreement”
“Promised weight tickets never provided.”
“price from the original quote went up 25%”
6. Speed
Nationwide Average: 8.58/10
PODS Moving & Storage consistently faces criticism for delays, including frequent rescheduling due to company errors, late container arrivals, prolonged re-delivery times, and overall slow resolution of issues.
Recent Reviews Mention...
“move was fast”
“move was much slower due to delayed delivery.”
“frequent rescheduling required due to company's error”
7. Friendliness
Nationwide Average: 8.91/10
PODS Moving & Storage generally receives negative feedback due to perceived childishness and attitudes, although there is a mention of friendly drivers.
Recent Reviews Mention...
“drivers were very friendly”
“reps displayed poor attitude”
“every person was very kind”
8. Will Hire Again
Nationwide Average: 8.18/10
PODS Moving & Storage overwhelmingly receives feedback indicating that most customers would not choose to use their services again.
Recent Reviews Mention...
“very convenient”
“would hire again”
“would hire again”
9. Professionalism
Nationwide Average: 8.31/10
PODS Moving & Storage generally receives criticism for its lack of helpful systems, unhelpful customer service, misinformation from representatives, and issues with driver service, despite a singular commendation for an individual named Gary's professionalism.
Recent Reviews Mention...
“pushy and unprofessional behavior”
“overall terrible service and execution”
“lack of professionalism from reps”
10. Conflict Handling
Nationwide Average: 4.07/10
PODS Moving & Storage consistently demonstrates a lack of effort in addressing and resolving customer issues, leading to widespread dissatisfaction.
Recent Reviews Mention...
“refuse supervisor for addressing issues”
“awaiting reimbursement of my funds”
“Promises made were not kept.”
11. Precision & Care
Nationwide Average: 8.01/10
PODS Moving & Storage consistently fails to provide necessary protective materials and equipment, leading to damage of customer belongings including beds and books.
Recent Reviews Mention...
“handle the POD with care”
“nothing was broken or scratched”
“excessive damage to items despite proper packing”
Customer Insights
Cost: $ 899.00 from 13 reviews
Interstate Move Duration: 10 days from 3 reviews
Great Crew Members
| Ulysses | tried really hard to assist |
| George | manager was friendly and the best |
| Roblas Moving services | they provided great loading/unloading help |
| Stacey | Stacey was very helpful and supportive. |
| Mike, Tommy | Mike helped secure items, Tommy was responsive |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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