With operations extending since 1997, U-Pack has been a reputable long-distance moving company located in Fort Smith, Arkansas. The company offers a range of services including long-distance moving, military moves, cross-country moves, senior moving, student moves, job relocation, and even small moves. Its vast nationwide network includes coverage for homes of all sizes. U-Pack stands out with its unique service options like storage and guaranteed transit, ensuring the fuel costs are included in their rates thereby making it a budget-friendly choice. Their team--comprised of knowledgeable consultants and backed with online tools and resources for moving services in San Antonio, TX--facilitate a convenient and simple long-distance moving experience for its customers.
U-Pack
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.About U-Pack
Additional Cities Served: New Braunfels, Schertz, Cibolo, Seguin, Universal City, Live OakShow More >
Moving Services
- Long Distance Moving
- Military Moves
- Cross Country Moving
- Senior Moving
- Student Moves
- Job Relocation
- Small Moves
- Household Goods Moving Services
- Compare Moving Services
- Free Moving Quote
Awards
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Summarized Review of U-Pack
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
U-Pack generally delivers an outstanding customer experience characterized by friendly staff, seamless processes, and professional service, with only a few reports of dissatisfaction regarding delays and expectations not being met.
Recent Reviews Mention...
“staff was very friendly and helpful”
“The process is so simple and smooth”
“Another seamless move with UPack”
2. Punctuality
Nationwide Average: 8.07/10
U-Pack generally receives high praise for their timely arrivals, pick-ups, and deliveries, with most customers experiencing services exactly as scheduled, despite a few isolated incidents of significant delays.
Recent Reviews Mention...
“U-Pack showed up on time”
“was picked up as scheduled”
“it couldn't have gone any easier from initial call to pickup”
3. Affordability
Nationwide Average: 7.69/10
U-Pack is consistently praised for being the most economical and cost-effective choice for long moves, frequently offering the best pricing and value compared to competitors and other moving options.
Recent Reviews Mention...
“Most economical way to do long moves”
“the least expensive option and saved money on both ends”
“it was cost effective”
4. Communication
Nationwide Average: 7.53/10
U-Pack generally receives high praise for its customer service, accessibility, and willingness to help, despite a few reports of confusion and poor communication from some agents.
Recent Reviews Mention...
“always readily available by phone when we had questions”
“great service”
“great staff and people who listen”
5. Stick to Prices
Nationwide Average: 5.99/10
U-Pack generally excels with most customers praising them for no hidden fees, charging only for used space, and adhering to initial quotes, though a few reports mention unexpected quote changes.
Recent Reviews Mention...
“costs are based on trailer usage as expected”
“didn't charge me for the extra storage”
“the price I paid was the price they gave me”
6. Speed
Nationwide Average: 8.58/10
U-Pack is highly praised for their efficiency and quick delivery, with customers experiencing faster-than-expected service, despite a singular report of laziness.
Recent Reviews Mention...
“received items quicker than expected”
“NO surprises or problems with our belongings”
“delivered ahead of time”
7. Friendliness
Nationwide Average: 8.91/10
U-Pack overwhelmingly receives praise for its friendly and helpful staff, drivers, and overall service, despite a single negative remark regarding worker attitude.
Recent Reviews Mention...
“staff was very friendly”
“courteous service”
“staff were very friendly and helpful”
8. Will Hire Again
Nationwide Average: 8.18/10
U-Pack overwhelmingly receives positive feedback indicating that most clients would highly recommend their services and choose to use them again for future moves, despite a few reports of dissatisfaction.
Recent Reviews Mention...
“Would definitely recommend and use UPack again”
“Simply can’t beat them in any other way”
“will definitely use and recommend this service”
9. Professionalism
Nationwide Average: 8.31/10
U-Pack is generally perceived as providing professional and efficient service, with most customers highlighting the competence, helpfulness, and exceptional dedication of the staff, despite a couple of reports of unprofessional conduct.
Recent Reviews Mention...
“professional service”
“implied unprofessional conduct by agent”
“workers were professional and explained process”
10. Conflict Handling
Nationwide Average: 4.07/10
U-Pack generally falls short in rectifying errors, though there are isolated cases where they have demonstrated a commitment to addressing customer issues promptly.
Recent Reviews Mention...
“seemed to deliberately upcharge without rectifying situation”
“Don't refund like they say”
“no one called me to setup the drop off appointment”
11. Precision & Care
Nationwide Average: 8.01/10
U-Pack generally receives high praise for delivering belongings intact and undamaged, though there are a few reports of significant harm to customers' items.
Recent Reviews Mention...
“belongings remained intact”
“nothing was broken”
“minor road rash but contents in great condition”
Customer Insights
Cost: $ 3673.00 from 4 reviews
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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