As a moving and storage company, PODS Moving & Storage has been a leader in the industry for nearly 25 years. Operating from the heart of Texas, their wide range of services, including moving, storage, car shipping, moving supplies, and packing, reaches across the United States. They pride themselves on offering personalized solutions that address each customer's unique needs, ensuring they provide one of the most flexible and convenient moving services in Temple, TX. Over the years, they have received numerous recognitions and awards, including being named as the '#1 moving and storage company of 2023' by Move.org for their innovative solutions and outstanding customer support.
PODS Moving & Storage
About PODS Moving & Storage
Additional Cities Served: Copperas Cove, Harker Heights, Belton, Hewitt, Gatesville, RobinsonShow More >
Moving Services
- Local Moving
- LongDistance Moving
- Storage Services
- Storage OnSite
- Store at Our Facilities
- Packing & Loading Assistance
- Moving Supplies
- Car Shipping
- Small Container Moving
- Large Container Moving
USDOT Interstate License
If you’re moving across state lines, you likely need to hire a moving company with a VALID USDOT license. This licensing information comes from the Federal Motor Carrier Safety Administration and applies to a moving company's ability to perform a long distance INTERstate move (for example: from California to Texas). If your move crosses state lines within the same commercial zone, or metropolitan area (for example: DC to Alexandria, VA), it is generally not considered an interstate move and a moving company may not need an "Active" license from FMCSA to perform this type of move. INTRAstate moves (within the same state or city) are regulated by state and local jurisdictions and licensing requirements vary according to locale.
If you’re moving across state lines, you likely need to hire a moving company with a VALID USDOT license. This licensing information comes from the Federal Motor Carrier Safety Administration and applies to a moving company's ability to perform a long distance INTERstate move (for example: from California to Texas). If your move crosses state lines within the same commercial zone, or metropolitan area (for example: DC to Alexandria, VA), it is generally not considered an interstate move and a moving company may not need an "Active" license from FMCSA to perform this type of move. INTRAstate moves (within the same state or city) are regulated by state and local jurisdictions and licensing requirements vary according to locale.Not Authorized
for Interstate Moves
Last Checked: 08/09/24*Note: this license information has not been manually verified. Please confirm all license information at https://safer.fmcsa.dot.gov/CompanySnapshot.aspx
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Summarized Review of PODS Moving & Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
6.81/10
Nationwide Average: 8.44/10
PODS Moving & Storage is highly criticized for its poor service and is not recommended by those who have used it.
Recent Reviews Mention...
“great experience”
“Easy and smooth experience”
“Outstanding customer service and product for the price.”
2. Punctuality
6.28/10
Nationwide Average: 8.07/10
PODS Moving & Storage consistently fails to meet scheduled times and delivery deadlines.
Recent Reviews Mention...
“they were extremely late”
“very prompt”
“only service area one day per week”
3. Affordability
4.48/10
Nationwide Average: 7.69/10
PODS Moving & Storage is criticized for not being upfront and honest about the costs.
Recent Reviews Mention...
“5 stars for a lower rate.”
“not upfront and honest about the costs”
“it was worth the money”
4. Communication
5.62/10
Nationwide Average: 7.53/10
PODS Moving & Storage is criticized for its lack of responsiveness, extremely long hold times, difficulty in reaching staff, and failing to provide updates to customers.
Recent Reviews Mention...
“PODS kept me informed the entire time”
“didn't respond to any of my requests”
“customer service is non existent”
5. Stick to Prices
2.44/10
Nationwide Average: 5.99/10
PODS Moving & Storage has mixed reviews, facing criticism for deceptive charging practices, though some customers report satisfactory resolutions with reimbursements.
Recent Reviews Mention...
“have deceptive practices with regard to charging”
“IT IS A SCAM”
“did not stick to quoted service dates”
6. Friendliness
8.58/10
Nationwide Average: 8.91/10
Recent Reviews Mention...
“drivers have been friendly and courteous”
“no one willing to help”
“Dave was very professional and humble”
7. Will Hire Again
6.64/10
Nationwide Average: 8.18/10
PODS Moving & Storage generally receives unfavorable feedback, with most customers indicating they would not hire the company again due to negative experiences, despite a few noting past positive interactions and resolutions.
Recent Reviews Mention...
“would use Pods for my next move”
“recommended PODS to all my friends”
“would hire again”
8. Professionalism
8.19/10
Nationwide Average: 8.31/10
PODS Moving & Storage received mixed feedback, with comments highlighting hardworking drivers despite issues with staff not being present.
Recent Reviews Mention...
“Kirk saved the day with quick thinking and communication”
“drivers were professional and courteous”
“Dave P. showed great professionalism in delivery”
9. Conflict Handling
4.23/10
Nationwide Average: 4.07/10
PODS Moving & Storage demonstrates a variable responsiveness to customer concerns, ranging from instances of indifference to proactive compensation and quick engagement from customer service for problem resolution.
Recent Reviews Mention...
“did not seem to care about our concerns”
“unwilling to rectify the service issue”
“issues were not resolved despite complaint”
10. Precision & Care
7.33/10
Nationwide Average: 8.01/10
Recent Reviews Mention...
“nothing broke during the move”
“items arrived without damage”
“ensured my pod and property were handled with care”
Great Crew Members
| Kirk | Kirk in Waco was wonderful |
| Dave | Dave was great! |
| DAVE | extremely helpful with accommodating our request |
| Dave | Dave was awesome in his craft of moving |
| Dave P. | best driver, managed complicated driveway perfectly |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
Contact PODS Moving & Storage
314 S 5th St, Temple, TX, 76504
(877) 770-7637
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