PODS Moving & Storage revolutionized the moving and storage industry when they introduced portable storage containers in 1998. Based in the United States with international services in Canada, Australia, and the United Kingdom, PODS has almost 25 years of experience and currently operates in 46 states and 6 provinces with over 245 storage center locations. They are move.org's number one moving and storage company of 2023. PODS offers local and long-distance moving services, on-site storage, and packing and loading assistance. Additionally, they provide moving supplies, car shipping, and connections to trusted local labor providers. Their flexible, convenient solutions are designed with the customer in mind. For more options on moving services in Tyler, TX, check out our comprehensive list on our Tyler, TX's movers page.
PODS Moving & Storage
About PODS Moving & Storage
Additional Cities Served: Henderson, Athens, Whitehouse, Rusk, Bullard, TroupShow More >
Moving Services
- Local Moving
- Long-Distance Moving
- Storage Services
- Packing & Loading Assistance
- Moving Supplies
- Car Shipping
- Moving and Storage Supplies
- Packing and Loading Support
- Move-In Services
- Safely Ship Your Vehicle
If you’re moving across state lines, you likely need to hire a moving company with a VALID USDOT license. This licensing information comes from the Federal Motor Carrier Safety Administration and applies to a moving company's ability to perform a long distance INTERstate move (for example: from California to Texas). If your move crosses state lines within the same commercial zone, or metropolitan area (for example: DC to Alexandria, VA), it is generally not considered an interstate move and a moving company may not need an "Active" license from FMCSA to perform this type of move. INTRAstate moves (within the same state or city) are regulated by state and local jurisdictions and licensing requirements vary according to locale.Not Authorized
for Interstate Moves
Last Checked: 08/10/24*Note: this license information has not been manually verified. Please confirm all license information at https://safer.fmcsa.dot.gov/CompanySnapshot.aspx
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Summarized Review of PODS Moving & Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
PODS Moving & Storage appears to have a predominantly negative reception among customers, with frequent complaints about poor customer service, damaged items, and deceptive practices, although there are a few instances of high praise for their reliability and team.
Recent Reviews Mention...
“PODS is very reliable and works well with my schedule”
“not a great overall experience”
“bad experience with customer service”
2. Punctuality
Nationwide Average: 8.07/10
PODS Moving & Storage seems to struggle with consistent timing for deliveries and pick-ups, facing numerous complaints of delays and late arrivals despite several reports of on-time service.
Recent Reviews Mention...
“pod was delivered late”
“drop off and pick up were on time”
“Delays in arrival, pick up, and drop off”
3. Affordability
Nationwide Average: 7.69/10
PODS Moving & Storage is generally perceived as expensive with numerous complaints about high and unexpected costs, though there are isolated mentions of it being a cheaper option than traditional movers.
Recent Reviews Mention...
“rate for storage was unreasonably high”
“overcharged our credit cards”
“price to move exceeds new apartment rent”
4. Communication
Nationwide Average: 7.53/10
PODS Moving & Storage appears to struggle significantly, with numerous customers experiencing difficulties such as poor response times, lack of clarity, and ineffective customer service, although a few reports highlight satisfactory interactions and effective scheduling processes.
Recent Reviews Mention...
“no info provided on how to file a claim”
“works well with my schedule”
“they could not contact me efficiently”
5. Stick to Prices
Nationwide Average: 5.99/10
PODS Moving & Storage consistently fails to adhere to their initial quotes, often resulting in overcharges and unexpected fees for their customers.
Recent Reviews Mention...
“kept overcharging and had to request refunds”
“charge for work not completed”
“amount charged was far above the estimate”
6. Speed
Nationwide Average: 8.58/10
PODS Moving & Storage is overwhelmingly criticized for significant delays in delivery, extended rental periods due to delayed pickups, and customers experiencing prolonged waits for both pick-up and delivery of their belongings.
Recent Reviews Mention...
“delivery was significantly delayed ”
“without belongings for over a month”
“delaying pickups to extend rental period”
7. Friendliness
Nationwide Average: 8.91/10
PODS Moving & Storage generally receives high praise for the niceness, courtesy, and helpfulness of their drivers and staff, though there are a few instances of rude behavior and unpleasant experiences reported.
Recent Reviews Mention...
“people are nice”
“drivers were all fantastic”
“everyone was super friendly and helpful”
8. Will Hire Again
Nationwide Average: 8.18/10
PODS Moving & Storage overwhelmingly faces criticism for issues like poor customer service and billing problems, with the majority expressing a reluctance to use their services in the future.
Recent Reviews Mention...
“would not hire again due to water damage and billing issues”
“very reliable and works well with my schedule”
“would not use these guys unless necessary”
9. Professionalism
Nationwide Average: 8.31/10
PODS Moving & Storage experiences mixed feedback, with several customers highlighting unprofessional and rude behavior, though some commend the professionalism and skill of drivers and managers.
Recent Reviews Mention...
“unprofessional to ask for customer's tools”
“terrible customer service”
“drivers were very professional and knowledgeable”
10. Conflict Handling
Nationwide Average: 4.07/10
PODS Moving & Storage overwhelmingly demonstrates a lack of effort and responsiveness in addressing and rectifying customer grievances and issues, as echoed by numerous dissatisfied customers, with rare exceptions of satisfactory resolutions.
Recent Reviews Mention...
“did not demonstrate a willingness to right the water damage wrong”
“closed my claim without discussing”
“Still trying to get billing issues resolved”
11. Precision & Care
Nationwide Average: 8.01/10
PODS Moving & Storage frequently fails to protect customer belongings, leading to numerous reports of damage and mishandling.
Recent Reviews Mention...
“water damage to items moved”
“POD was broken upon delivery”
“Our items were broken”
Customer Insights
Cost: $ 2295.00 from 4 historical data points
Great Crew Members
| Drivers | the drivers were honorable |
| William Brown | went out of his way during delivery and pickup |
| Jarvis | Jarvis made a stressful day much better |
| Quinn | Quinn was helpful on the phone |
| Nathaniel Jones | Awesome job and great interpersonal skills |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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