1-800-PACK-RAT Moving and Storage is a company that provides convenient, secure, and affordable moving and storage solutions. They offer all-steel, portable storage and moving containers to ensure the safety and security of your items. Their services include long-distance moving solutions, local moving solutions, on-site storage solutions, secure warehouse storage solutions, all-steel containers, and business solutions. With a nationwide network of more than 65 secure warehouse storage facilities, 1-800-PACK-RAT ensures that your belongings are safe and secure. They are dedicated to providing the best customer service in the industry, helping customers with cross-country moves, storage for home renovations, and more. For those looking for more options, there's an array of experienced movers serving Salt Lake City, UT that can be considered. Save $100 when you book your local move or storage order online using promo code BOOK100.
1-800-PACK-RAT Moving and Storage
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.About 1-800-PACK-RAT Moving and Storage
Additional Cities Served: West Valley City, West Jordan, Millcreek, Taylorsville, Murray, DraperShow More >
Moving Services
- LongDistance Moving Solutions
- Local Moving Solutions
- OnSite Storage Solutions
- Secure Warehouse Storage Solutions
- AllSteel Containers service
- Business Moving Solutions
- CrossCountry Moving service
- Military Moving service
- Portable Storage Containers service
- Restoration & Remediation Storage Solutions
Have feedback for 1-800-PACK-RAT Moving and Storage?
Error. Please try again later.
Summarized Review of 1-800-PACK-RAT Moving and Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
1-800-PACK-RAT Moving and Storage has predominantly negative customer experiences, though there are a few instances of high satisfaction, indicating inconsistency in service delivery.
Recent Reviews Mention...
“they lied about delivery scheduling”
“”
“Pack-Rat's unique approach made the entire process a breeze”
2. Punctuality
Nationwide Average: 8.07/10
1-800-PACK-RAT Moving and Storage generally struggles with timely pickups and deliveries, though there are a few instances of commendable on-time service.
Recent Reviews Mention...
“had to stay in Airbnb extra days due to their delay”
“constant last second delays”
“they tried delivering it early without notice”
3. Affordability
Nationwide Average: 7.69/10
1-800-PACK-RAT Moving and Storage generally disappoints with higher than expected costs, though there are occasional commendations for price matching and added services.
Recent Reviews Mention...
“they were having a 40% off summer sale”
“the cost felt high but justified by service.”
“expensive due to unexpected charges”
4. Communication
Nationwide Average: 7.53/10
1-800-PACK-RAT Moving and Storage frequently struggles with long wait times, miscommunication, and ineffective issue resolution, despite a few reports of satisfactory interactions.
Recent Reviews Mention...
“communication about delivery was misleading”
“charged me for an extra month despite calling ASAP”
“team's expertise, coupled with courteous and helpful demeanor”
5. Stick to Prices
Nationwide Average: 5.99/10
1-800-PACK-RAT Moving and Storage frequently disappoints customers by often charging more than initially quoted, despite a few instances of transparency with no hidden fees.
Recent Reviews Mention...
“extra charges NOT included in my original estimate”
“charged unexpectedly nearly $1000 more”
“ask you to pay for their mistakes”
6. Speed
Nationwide Average: 8.58/10
1-800-PACK-RAT Moving and Storage is criticized for being over-booked, experiencing container delivery delays, and making customers wait two weeks.
Recent Reviews Mention...
“extremely efficient”
“facility is "over-booked"”
“container delivery was delayed”
7. Friendliness
Nationwide Average: 8.91/10
1-800-PACK-RAT Moving and Storage is criticized for a lack of courteous behavior, including not mentioning friendliness in reviews, failing to apologize or accommodate, and even instances of hanging up on customers.
Recent Reviews Mention...
“their friendly team went above and beyond”
“courteous and helpful demeanor”
“people can be rude”
8. Will Hire Again
Nationwide Average: 8.18/10
1-800-PACK-RAT Moving and Storage largely receives negative feedback, with most customers expressing a strong reluctance to use their services again.
Recent Reviews Mention...
“definitely will go with another company”
“not honest”
“exceeded my expectations”
9. Professionalism
Nationwide Average: 8.31/10
1-800-PACK-RAT Moving and Storage experiences are mixed, with high praise for some drivers' professionalism contrasting sharply with significant criticism regarding a lack of professionalism and courtesy in other instances.
Recent Reviews Mention...
“not professional at all”
“team's expertise shows high professionalism”
“extremely poorly managed logistics and customer service teams”
10. Conflict Handling
Nationwide Average: 4.07/10
1-800-PACK-RAT Moving and Storage generally struggles to effectively resolve customer issues, though there are isolated instances where they have made efforts to compensate customers adversely affected by their service.
Recent Reviews Mention...
“only gave a $60 credit for significant inconvenience”
“severe lack of responsibility and integrity”
“no effort made to address or explain charges ”
11. Precision & Care
Nationwide Average: 8.01/10
1-800-PACK-RAT Moving and Storage generally performs well with most customers reporting their items arrived undamaged and in place, though there have been instances of significant issues such as a lost container.
Recent Reviews Mention...
“Irresponsible handling led to concerns about item safety.”
“dropped a container, indicating careless handling”
“container lost and delivery delayed”
Customer Insights
Cost: $ 985.00 from 6 reviews
Interstate Move Duration: 10 days from 3 reviews
Great Crew Members
| Mallory, Julia | worked hard across time zones to fulfill needs |
| Kevin | Kevin went above and beyond to help |
| Kevin | Kevin set's a standard of quality for customer service |
| Kai | Kai is a life saver |
| Chase | very helpful in taking care of the additional rent |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
Contact 1-800-PACK-RAT Moving and Storage
Ready to start your move?
Is this your moving company?
Claim your company listing to get connected with customers, enhanced placement, and more!
Claim My Free Listing Now
Additional Resources
Salt Lake City Moving Services
Nearby Cities
