If you’re planning on moving to a new city or state, be sure to check out U-Pack. It offers affordable and reliable long-distance moving services that will make your transition a breeze. This company provides portable containers you can pack and load on your own. U-Pack then drives it to your new place, and you unload it. It’s that simple. There is no need to wait several weeks for your belongings to arrive. And because rates always include the driver and fuel, you can be sure that there are no hidden costs. The containers are designed for easy loading, parking, and storage. They are durable and built to withstand rain, snow, and high winds. U-Pack has a location in Salt Lake City, UT. It can help you with moves of all sizes and situations, such as military moves, senior moving, college dorm move-in and move-out, and job relocation.
U-Pack
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.About U-Pack
Additional Cities Served: West Valley City, West Jordan, Ogden, Millcreek, Herriman, MurrayShow More >
Moving Services
- Long Distance Moving
- Military Moves
- Cross Country
- Senior Moving
- Student Moves
- Job Relocation
- Small Moves
- Compare Moving Services
- U-Pack vs Full Service
- U-Pack vs Portable Storage
Awards
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Summarized Review of U-Pack
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
U-Pack is highly praised for its economical options, excellent customer service, and nearly flawless moving experiences, though there were a few instances of dissatisfaction concerning service quality and damaged items.
Recent Reviews Mention...
“U-Pack made moving process incredibly easy”
“Most economical option and no issues experienced”
“amazed by their service”
2. Punctuality
Nationwide Average: 8.07/10
U-Pack consistently demonstrates reliability in their delivery and pick-up timings, with nearly all customers reporting satisfaction with the service's timeliness, despite a couple of isolated instances of delays.
Recent Reviews Mention...
“they were there on time”
“punctual”
“trailer was delivered on time”
3. Affordability
Nationwide Average: 7.69/10
U-Pack is highly regarded as an economical and cost-effective option for moving, consistently providing great value and significant savings compared to competitors and major companies.
Recent Reviews Mention...
“Most economical option”
“much more affordable than PODS”
“most affordable option”
4. Communication
Nationwide Average: 7.53/10
U-Pack generally excels with numerous customers praising the ease, friendliness, and effectiveness of their interactions, though a few reported significant issues and inconsistencies.
Recent Reviews Mention...
“Process was extremely easy”
“consultant was super friendly and helpful”
“met with friendly helpful service from first phone call”
5. Stick to Prices
Nationwide Average: 5.99/10
U-Pack consistently delivers as promised, with customers often paying exactly the price they were quoted, barring a few exceptions regarding unexpected adjustments.
Recent Reviews Mention...
“No issues with prices or surprises”
“provided service exactly as described”
“estimate was same as final price”
6. Speed
Nationwide Average: 8.58/10
U-Pack has received mixed reviews, with some customers praising timely deliveries while others experienced significant delays.
Recent Reviews Mention...
“shipped the pod extremely fast”
“delivery is quicker than any other competitor”
“done exactly as per my specs”
7. Friendliness
Nationwide Average: 8.91/10
U-Pack consistently demonstrates exceptional customer service, with reviews praising their easy-to-work-with phone support, kind drivers, and courteous and professional staff, highlighting their overall amiable and helpful demeanor.
Recent Reviews Mention...
“everyone involved was incredibly helpful”
“polite”
“staff was friendly throughout”
8. Will Hire Again
Nationwide Average: 8.18/10
U-Pack demonstrates a high level of customer satisfaction and a strong likelihood of repeat business, with many customers expressing their intent to use the service again and recommend it to others, despite a few reports of poor experiences.
Recent Reviews Mention...
“would use U-Pack again”
“Don't regret choosing this company”
“would recommend them to anyone”
9. Professionalism
Nationwide Average: 8.31/10
U-Pack receives high praise for its impressive drivers, adroit handling of experiences, impeccable customer service, as well as helpful, courteous, and professional staff and loaders.
Recent Reviews Mention...
“crew was professional and helpful”
“drivers were very professional”
“crew was unprofessional”
10. Conflict Handling
Nationwide Average: 4.07/10
U-Pack generally shows a strong commitment to addressing and resolving issues promptly and effectively, although there has been an instance where communication fell short.
Recent Reviews Mention...
“just offered a lame apology”
“worked things out quickly after initial issue”
“measly compensation for late delivery”
11. Precision & Care
Nationwide Average: 8.01/10
U-Pack generally receives praise for secure and damage-free deliveries, though there have been a few instances of dissatisfaction due to damaged items.
Recent Reviews Mention...
“a dresser rubbed against the wall due to packing”
“minor wear on furniture due to packing”
“belongings were all safe and as packed”
Customer Insights
Cost: $ 2534.00 from 4 historical data points
Interstate Move Duration: 4 days from 12 reviews
Great Crew Members
| Michael | was friendly |
| Sean | Sean was able to navigate a narrow and difficult driveway |
| Fernando, Kevin | Fernando and Kevin were top notch |
| Meredith | very helpful and respectful |
| Frisco, Nancy | Frisco helped get the best rate, Nancy was awesome in billing |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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