PODS Moving & Storage, based in Salt Lake City, Utah, has been in business for nearly 25 years and is recognized as a top moving and storage container company by Move.org. They offer flexible and convenient moving solutions with services like moving, storage, and moving and storage combined. PODS delivers contactless container services and provides different container sizes (8-foot, 12-foot, and 16-foot) for various needs. They ensure the safety and security of your belongings through a local PODS Storage Center when required. Additionally, PODS offers extra services, such as car shipping, moving supplies, and packing and loading assistance.
PODS Moving & Storage
based on 602+ data points 
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.About PODS Moving & Storage
Additional Cities Served: West Valley City, West Jordan, South Jordan, Millcreek, Taylorsville, HerrimanShow More >
Moving Services
- Local Moving Service
- LongDistance Moving Service
- Storage Services
- OnSite Storage Service
- Container Storage at Facilities
- Contents Protection Service
- Packing & Loading Assistance Service
- Car Shipping Service
- Moving Supplies Service
- Commercial Moving Service
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Summarized Review of PODS Moving & Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
5.15/10
Nationwide Average: 8.44/10
PODS Moving & Storage predominantly disappoints customers with frequent reports of negative experiences, including severe dissatisfaction with service, support, and pricing.
Recent Reviews Mention...
“some aspects were commendable but overall negative experience”
“items were delivered safely and promptly”
“recommend this company and would hire again”
2. Punctuality
4.33/10
Nationwide Average: 8.07/10
PODS Moving & Storage often struggles with timely delivery and scheduling, experiencing issues such as early arrivals without flexibility, no-shows, rescheduled deliveries, and late arrivals, despite occasional on-time performances.
Recent Reviews Mention...
“they were prompt”
“pickup was canceled and rescheduled”
“deliveries were incorrect multiple times”
3. Affordability
4.67/10
Nationwide Average: 7.69/10
PODS Moving & Storage is viewed as excessively expensive, often surpassing customers' anticipated costs and delivering unsatisfactory service relative to the price paid.
Recent Reviews Mention...
“refund was canceled”
“reasonable price”
“far more economical than full-service movers”
4. Communication
4.03/10
Nationwide Average: 7.53/10
PODS Moving & Storage predominantly receives criticism for its lack of responsiveness, poor customer service, and misleading information, though there are a few instances of positive feedback regarding quick attention and nice staff.
Recent Reviews Mention...
“poor communication and scheduling mishaps”
“initial customer service contact was not great”
“neither bothered to contact us”
5. Stick to Prices
2.67/10
Nationwide Average: 5.99/10
PODS Moving & Storage frequently fails to adhere to their initial quotes, often incorporating significant added fees, despite a few instances of accurate billing.
Recent Reviews Mention...
“didn't stick to quoted pickup dates”
“would not refund the unused portion”
“feels like they make up the price as they go”
6. Speed
5.15/10
Nationwide Average: 8.58/10
PODS Moving & Storage generally receives negative feedback due to significant delays in pod delivery, despite having nice and quick forklift drivers.
Recent Reviews Mention...
“slow turnaround times for pick-up/drop-off”
“"pod took over a month to travel 400 miles"”
“pod delivery delayed multiple times”
7. Friendliness
7/10
Nationwide Average: 8.91/10
PODS Moving & Storage generally receives negative feedback for unprofessional behavior and rudeness, despite a few compliments about nice and helpful staff.
Recent Reviews Mention...
“unprofessional and unethical conduct”
“drivers were kind”
“Tony cares about safety and professionalism”
8. Will Hire Again
4.35/10
Nationwide Average: 8.18/10
PODS Moving & Storage overwhelmingly receives negative feedback, with a majority expressing regret and advising against future engagements.
Recent Reviews Mention...
“would not likely hire again due to negative experience.”
“recommend this company and would hire again”
“would rate the company a four out of five”
9. Professionalism
3.98/10
Nationwide Average: 8.31/10
PODS Moving & Storage experiences severe criticism for unprofessional conduct, negligence, rude interactions, and a general lack of proper information and capability in handling customer needs.
Recent Reviews Mention...
“unprofessional conduct with damage and denying claims.”
“unprofessional conduct and negligence”
“drivers were professional”
10. Conflict Handling
2.21/10
Nationwide Average: 4.07/10
PODS Moving & Storage generally shows a reluctance to accept responsibility and compensate for issues, despite isolated instances of effective resolution.
Recent Reviews Mention...
“unhelpful customer support, suggesting impractical solutions”
“unwilling to rectify the significant property damage caused.”
“denied the property damage claim”
11. Precision & Care
4.84/10
Nationwide Average: 8.01/10
PODS Moving & Storage shows inconsistency, with reports of clean and ready pods contrasting sharply against multiple instances of damage and safety concerns.
Recent Reviews Mention...
“significant structural damage to garage”
“Items shifted only slightly and had little to no damage”
“carefully placed the POD, no damage”
Customer Insights
Cost: $ 406.00 from 7 reviews
Interstate Move Duration: 27 days from 6 reviews
Great Crew Members
| Tony | Tony was very professional and explained everything clearly |
| Tony | Tony was excellent at everything and friendly |
| Dave Turner | answered our questions, called when on way, good with timing |
| Ian | did not provide customer support or assistance``` |
| Marissa | helped resolve my issues quickly |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
Contact PODS Moving & Storage
2464 S 6755 W Ste D, West Valley City, UT, 84128
(877) 770-7637
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