Marco Polo Pro Moving is a full-service moving company based in Alexandria, VA. The locally owned and operated company offers local and long-distance moving services, including packing, unpacking, large item relocation, storage unit runs, and disposal. They also specialize in vehicle transport and safe piano moving. The company is committed to transparency and customer satisfaction, offering detailed and professional services. With a fleet of trucks varying from 17-26 feet and an experienced crew, they provide all the needed equipment and materials to ensure a smooth and efficient moving experience. Their service area includes not only local moves but also cross-country ones.
Marco Polo Pro Moving
Superb
based on 1485+ data points 
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.About Marco Polo Pro Moving
Additional Cities Served: Rockville, Manassas, Fairfax, Hyattsville, Vienna, Falls ChurchShow More >
Moving Services
- Local and Long Distance Moves
- Storage Unit Runs
- In-Home Large Item Relocation
- Packing/Unpacking
- Hoisting
- Disposal
- Vehicle Transport
- Safe Piano Moving
- Cleaning Services
Awards
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Summarized Review of Marco Polo Pro Moving
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
9.48/10
Nationwide Average: 8.44/10
Marco Polo Pro Moving has garnered overwhelmingly positive feedback for their professionalism, efficiency, and high-quality service, though a few customers expressed dissatisfaction due to service mishaps.
Recent Reviews Mention...
“Boris and Carlos provided great customer service”
“helped quickly and efficiently”
“Marco Polo movers provided professional service”
2. Punctuality
9.71/10
Nationwide Average: 8.07/10
Marco Polo Pro Moving consistently demonstrates a strong commitment to being on time, with an overwhelming majority of feedback highlighting their prompt arrivals and effective scheduling, marred only by a singular report of not showing up.
Recent Reviews Mention...
“arrived quickly after call”
“they were punctual”
“arrived on time”
3. Affordability
8.98/10
Nationwide Average: 7.69/10
Marco Polo Pro Moving is overwhelmingly perceived as offering competitive and fair prices, with the majority of customers highly satisfied regarding the cost-effectiveness of their moving services, despite a few dissenting opinions on price.
Recent Reviews Mention...
“Clear and fair pricing”
“most affordable based on research”
“Pricing is really affordable”
4. Communication
9.34/10
Nationwide Average: 7.53/10
Marco Polo Pro Moving consistently receives high praise for their responsiveness, clarity, and professionalism, demonstrating an exceptional commitment to keeping their customers informed and engaged throughout the moving process.
Recent Reviews Mention...
“Great customer service was provided”
“communication was clear”
“Boris was super responsive”
5. Stick to Prices
9.39/10
Nationwide Average: 5.99/10
Marco Polo Pro Moving generally adheres to its original quotes, with most clients experiencing no unexpected charges or hidden fees, although there were rare instances of price adjustments.
Recent Reviews Mention...
“price was just as quoted”
“Fair pricing and stuck to it”
“Was upfront about everything”
6. Speed
9.57/10
Nationwide Average: 8.58/10
Marco Polo Pro Moving is overwhelmingly praised for their efficiency, quickness, and ability to complete jobs ahead of schedule, despite isolated instances of dissatisfaction regarding speed.
Recent Reviews Mention...
“move was done quickly”
“the 2 movers worked extremely fast”
“unpacked in less than an hour”
7. Friendliness
9.67/10
Nationwide Average: 8.91/10
Marco Polo Pro Moving consistently demonstrates exceptional politeness, professionalism, and a positive attitude, making them a pleasure to work with, despite a singular negative mention about email communication.
Recent Reviews Mention...
“Great energy from Boris and Carlos”
“were understanding and helpful”
“crews are always polite and personable”
8. Will Hire Again
9.32/10
Nationwide Average: 8.18/10
Marco Polo Pro Moving consistently receives high praise for their service, with the vast majority of customers expressing eagerness to use their services again and recommending them to others.
Recent Reviews Mention...
“would definitely hire Boris and Carlos again”
“would definitely hire again”
“look forward to using them again”
9. Professionalism
9.41/10
Nationwide Average: 8.31/10
Marco Polo Pro Moving consistently earns praise for their professionalism, efficiency, and customer service, with only a few instances of criticism related to unprofessional behavior.
Recent Reviews Mention...
“Boris and Carlos were super professional”
“acted professionally throughout”
“they were professional”
10. Conflict Handling
4.66/10
Nationwide Average: 4.07/10
Marco Polo Pro Moving shows a mixed performance, with some customers praising their quick issue resolution and flexibility, while others criticize their handling of damage and lack of responsiveness.
Recent Reviews Mention...
“obviously takes care of his team”
“Even helped after with an issue we had”
“no response to damage report”
11. Precision & Care
9.35/10
Nationwide Average: 8.01/10
Marco Polo Pro Moving generally receives high praise for their meticulous and considerate practices, despite a few reports of damage and missing pieces.
Recent Reviews Mention...
“everything brought in unscratched”
“belongings were in safe hands”
“very conscientious about moving your belongings”
Customer Insights
Local Move Duration: 4.5 hours from 32 reviews
Interstate Move Duration: 2 days from 7 reviews
Great Crew Members
| Boris, Carlos | Super professional and great energy |
| Boris | Boris was super responsive |
| Boris | Boris always has great crews |
| Jonathan, Charles, Richard | did an amazing job moving |
| Jonathan, Boris | Jonathan for efficient moving, Boris for great communication |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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Additional Resources
Alexandria Moving Services
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