U-Stor-It is a self-storage company that provides a variety of storage unit sizes in both climate and non-climate controlled options. They offer month-to-month leases, easy bill pay options, a full showroom of moving and packaging supplies, and security for customer peace of mind. U-Stor-It's Trusted Movers Network offers different size crews and trucks to help with your moving needs at affordable prices. They currently serve multiple cities in Virginia, Georgia, and other eastern states. Their focus on customer happiness, quality assurance, and a wide range of services sets them apart from other moving companies in Charlottesville, VA.
U-Stor-It
Good
based on 102+ data points 
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.About U-Stor-It
Moving Services
- Local moving services
- Longdistance moving services
- Crosscountry moving services
- Small move services
- Piano moving services
- Pool table moving services
- Appliance moving services
- Lastminute moving services
- Furniture moving services
- Commercial moving services
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Summarized Review of U-Stor-It
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
8.83/10
Nationwide Average: 8.44/10
U-Stor-It is highly praised for its exceptional staff and management, seamless process, excellent customer service, and the convenience and affordability of its services.
Recent Reviews Mention...
“Excellent staff and manager made the process seamless”
“Loretta made the experience the best”
“service is amazing”
2. Affordability
8.25/10
Nationwide Average: 7.69/10
U-Stor-It is highly regarded for its competitive pricing and reasonable rates, with commendations for minimal rent increases and the perception of good value among customers.
Recent Reviews Mention...
“rent only increased by $15 over 15 years”
“Prices okay”
“reasonably priced services”
3. Communication
8.42/10
Nationwide Average: 7.53/10
U-Stor-It generally receives high praise for their customer service, with many customers highlighting the helpfulness and pleasantness of the staff, although one outlier reports an issue with the availability of customer service.
Recent Reviews Mention...
“office staff were very pleasant to work with”
“customer service is just beyond exceptional”
“great customer service”
4. Friendliness
9.49/10
Nationwide Average: 8.91/10
U-Stor-It consistently receives praise for its amiable and helpful staff, highlighted by names such as Loretta, Michael, Laura/Lauren, and Jeff, with repeated commendations for their courteousness, kindness, and readiness to assist.
Recent Reviews Mention...
“Loretta is amazing and always ready to help”
“the office staff were very pleasant”
“they are great folks to deal with”
5. Will Hire Again
8.31/10
Nationwide Average: 8.18/10
U-Stor-It generally garners high praise for its service, with many customers expressing a keenness to recommend and use the company's services again, although there is an isolated report of a customer unwilling to recommend.
Recent Reviews Mention...
“Do recommend”
“would definitely use their service again”
“would NOT recommend this storage site”
Great Crew Members
| Loretta | Loretta is amazing and always ready to help |
| Loretta Davidson, Carlos | Loretta gave proper advice, Carlos helped off hours |
| Loretta | Loretta made the experience the best |
| Lauren | made renting a storage unit so easy |
| Michael | Michael was so kind |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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Additional Resources
Charlottesville Moving Services
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