1-800-PACK-RAT Moving and Storage is a company that aims to make moving and storage simple by providing convenient, secure, and affordable solutions. The company offers a range of services, including long-distance moving solutions, local moving solutions, on-site storage solutions, secure warehouse storage solutions, all-steel containers, and business solutions. They have a nationwide network of more than 65 secure warehouse storage facilities and take pride in offering the best customer service in the industry. With their all-steel, portable storage, and moving containers, customers can ensure their items are safe and secure throughout the moving process. If you're looking for a wide range of moving services in Chesapeake, VA, exploring your local options could be beneficial.
1-800-PACK-RAT Moving and Storage
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.About 1-800-PACK-RAT Moving and Storage
Additional Cities Served: Norfolk, Portsmouth, Suffolk, Manteo, Courtland
Moving Services
- LongDistance Moving Solutions
- Local Moving Solutions
- OnSite Storage Solutions
- Secure Warehouse Storage Solutions
- AllSteel Containers Moving Service
- Business Moving Solutions
- Military Moving Solutions
- Residential Storage Solutions
- Business Storage Solutions
- Restoration & Remediation Storage Solutions
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Summarized Review of 1-800-PACK-RAT Moving and Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
1-800-PACK-RAT Moving and Storage has received polarizing feedback, with numerous customers expressing severe dissatisfaction due to poor communication, deceptive practices, and service failures, while a significant segment praises the company for exceeding expectations with exceptional service and reliability.
Recent Reviews Mention...
“felt like getting pro service initially but then had issues”
“exceptional attention to detail and smooth experience”
“Pack-Rat's movers turned moving stress into a seamless experience”
2. Punctuality
Nationwide Average: 8.07/10
1-800-PACK-RAT Moving and Storage has a mixed reputation with several customers experiencing delays and missed schedules, while others report timely deliveries and proactive communication.
Recent Reviews Mention...
“container was delivered late even after the holiday delay”
“timely delivery”
“Missed 3 deliveries.”
3. Affordability
Nationwide Average: 7.69/10
1-800-PACK-RAT Moving and Storage receives mixed reviews, with some customers finding their services fairly priced or offering significant savings over competitors, while others report unexpected price increases and feel nickel-and-dimed.
Recent Reviews Mention...
“had to settle for a small discount for their mistake”
“Applied an arbitrary fee, not affordable.”
“extremely expensive compared to competitors”
4. Communication
Nationwide Average: 7.53/10
1-800-PACK-RAT Moving and Storage experiences starkly polarized reviews, with numerous customers expressing significant dissatisfaction due to issues like unaddressed calls and misinformation, though a minority highlight exceptional service and responsiveness.
Recent Reviews Mention...
“had to call multiple times to get my refund confirmation”
“courteous staff shows great communication”
“courteous staff”
5. Stick to Prices
Nationwide Average: 5.99/10
1-800-PACK-RAT Moving and Storage frequently diverges from initial quotes, often resulting in unexpected charges and dissatisfaction among customers.
Recent Reviews Mention...
“had to fight to get a refund for their mistake”
“Did not stick to quoted prices.”
“charged more than quote due to hidden fees”
6. Speed
Nationwide Average: 8.58/10
1-800-PACK-RAT Moving and Storage consistently disappoints with container and pod deliveries failing to arrive within the promised timeframes.
Recent Reviews Mention...
“container did not arrive in the promised timeframe”
“Reschedule of pick up extended move significantly.”
“incredibly slow as containers have not arrived yet”
7. Friendliness
Nationwide Average: 8.91/10
1-800-PACK-RAT Moving and Storage generally receives high praise for the politeness and niceness of their staff, despite a singular negative remark about an unfriendly attitude from one individual.
Recent Reviews Mention...
“staff was courteous”
“courteous staff”
“the driver was polite and quite nice”
8. Will Hire Again
Nationwide Average: 8.18/10
1-800-PACK-RAT Moving and Storage faces mixed feedback, with a notable number of customers expressing strong dissatisfaction, while a minority has high praise and willingness to rehire or recommend the company.
Recent Reviews Mention...
“would not hire them again due to the issues experienced”
“highly recommend this company and would hire again”
“would definitely hire Pack-Rat's movers again”
9. Professionalism
Nationwide Average: 8.31/10
1-800-PACK-RAT Moving and Storage has mixed reviews, with starkly contrasting experiences of unprofessionalism and negligence on one side, and accounts of courteous, organized, and professional conduct on the other.
Recent Reviews Mention...
“drove through my yard without informing me”
“staff conducted themselves professionally”
“staff showed professionalism through attention to detail”
10. Conflict Handling
Nationwide Average: 4.07/10
1-800-PACK-RAT Moving and Storage consistently demonstrates a lack of effort to address and resolve issues, showcasing a pattern of ignoring complaints, refusing to take responsibility, and failing to deliver on promises of resolution.
Recent Reviews Mention...
“had to pull teeth to get any sort of refund or resolution”
“Did not attempt to right a wrong.”
“appear to do nothing to resolve the issue”
11. Precision & Care
Nationwide Average: 8.01/10
1-800-PACK-RAT Moving and Storage generally receives positive feedback for the careful handling and safe arrival of belongings, despite some reports of damage and cleanliness issues.
Recent Reviews Mention...
“packed items poorly and damaged them ”
“contents were damaged due to holes in the container”
“drivers were very careful with the containers”
Customer Insights
Interstate Move Duration: 18 days from 5 reviews
Great Crew Members
| Warehouse Manager | quick and friendly when loading/unloading |
| Ryan | great guy, has been updating me |
| Phillip, Hardeep, Satinder, Jawad | all provided great customer service |
| Philip Walston | made the process easy and retrieval a snap. |
| Franklin | was dismissive and denied request for supervisor |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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