When it comes to moving and storage, PODS Moving & Storage is a pioneering company with nearly 25 years of experience in the industry. Based in the United States, they serve customers across the country with over 245 Storage Center locations in 46 states, as well as in Canada, Australia, and the United Kingdom. Committed to providing personalized support and solutions tailored to customers' unique needs, PODS makes moving and storage easier and more efficient with their comprehensive services. And if you're looking for other movers in Virginia Beach, VA, you can find a list of the top ten options. From portable storage containers to the PODZILLA hydraulic system, and ancillary services such as packing and loading assistance, moving supplies, and car shipping, PODS leaves no stone unturned to ensure seamless and worry-free relocations for their customers.
PODS Moving & Storage
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.About PODS Moving & Storage
Additional Cities Served: Chesapeake, Norfolk, Portsmouth, Suffolk, Smithfield, Colonial BeachShow More >
Moving Services
- Local Moving
- LongDistance Moving
- Storage Services
- Packing & Loading Assistance
- Moving Supplies
- Car Shipping
- Moving and Storage Supplies
- Packing and Loading Support
- Move In Services
- Safely ship your vehicle
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Summarized Review of PODS Moving & Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
PODS Moving & Storage receives mixed reviews, with some customers experiencing perfect service and high satisfaction while others report severe issues such as wrong deliveries, damaged belongings, and overall poor experiences.
Recent Reviews Mention...
“terrible experience overall”
“they do what they promised”
“Timing of all transactions was great”
2. Punctuality
Nationwide Average: 8.07/10
PODS Moving & Storage experiences significant inconsistency, showing a mix of on-time deliveries and substantial delays or no-shows.
Recent Reviews Mention...
“showed up at wrong location”
“showed up an hour and half late”
“Containers were delivered and picked up late”
3. Affordability
Nationwide Average: 7.69/10
PODS Moving & Storage is criticized for inaccurate price quotes and high costs, though some find it more economical than alternatives.
Recent Reviews Mention...
“charged me without authorization”
“upcharged and added unnecessary costs”
“cost was a bit pricey”
4. Communication
Nationwide Average: 7.53/10
PODS Moving & Storage seems to have a mix of extremely positive and negative experiences, with notable dissatisfaction regarding responsiveness and issue resolution, though some customers highlighted exceptional service.
Recent Reviews Mention...
“horrible communication throughout”
“emails were easy to understand and manage my order”
“The staff were extremely informative”
5. Stick to Prices
Nationwide Average: 5.99/10
PODS Moving & Storage receives negative feedback for not providing accurate quotes and for charging for unspecified weigh tickets.
Recent Reviews Mention...
“charged for services not authorized”
“stuck to what they promised”
“Charged extra and denied full reimbursement”
6. Speed
Nationwide Average: 8.58/10
PODS Moving & Storage consistently faced issues with delays, including several picking up delays and instances of customers not receiving their POD until two weeks later.
Recent Reviews Mention...
“Delayed delivery and pickup significantly”
“they never showed up”
“efficient and proficient with the POD loader/unloader”
7. Friendliness
Nationwide Average: 8.91/10
PODS Moving & Storage is praised for having polite and friendly local Virginia drivers.
Recent Reviews Mention...
“everyone was difficult to deal with”
“The staff were all extremely friendly”
“drivers were friendly & professional”
8. Will Hire Again
Nationwide Average: 8.18/10
PODS Moving & Storage appears to have a predominantly negative sentiment with several mentioning they would not hire again, although a few customers expressed high satisfaction and willingness to recommend their services.
Recent Reviews Mention...
“never again”
“Highly recommended”
“Would definitely recommend this”
9. Professionalism
Nationwide Average: 8.31/10
PODS Moving & Storage is criticized for ignoring claims, handling situations unprofessionally, and employing customer service personnel who lack professionalism.
Recent Reviews Mention...
“crew lacked professionalism completely”
“drivers were professional”
“lack of professionalism in handling mistakes”
10. Conflict Handling
Nationwide Average: 4.07/10
PODS Moving & Storage overwhelmingly shows a lack of effort to address and amend customer problems, with a rare exception of accommodating to avoid extra charges.
Recent Reviews Mention...
“no help in rectifying their mistake”
“Jean corrected an error made by someone else”
“plans changed mid move and it went smoothly”
11. Precision & Care
Nationwide Average: 8.01/10
PODS Moving & Storage consistently fails, with reports of damaged or lost items and even instances of property damage due to mishandling.
Recent Reviews Mention...
“Our belongings were successfully moved with no damage”
“items were returned in their original condition”
“will damage what they don't lose”
Customer Insights
Cost: $ 1114.00 from 6 reviews
Great Crew Members
| Jean | Jean provided great customer service |
| Matthew | Matthew tried to provide a solution |
| Kim | Kim was with us the whole way, always helpful |
| Chauncey, Johnny | Chauncey resolved delivery issue, Johnny was friendly and quick |
| Driver | really helped me getting the pod in a tough spot |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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