U-Pack is one of the most trusted and reputable moving companies, offering an innovative approach to relocation. It gives you more flexibility and control over your move through its unique system. U-Pack has locations scattered throughout the country. That makes moving coast-to-coast seem like a walk in the park. And unlike traditional full-service movers in Virginia Beach, VA, you won't have to deal with tight schedules or high prices. U-Pack's system can help you save time, money, and energy so you can focus on more important things. No matter how big or how far you need to move, U-Pack is your answer for convenience, quality, and affordability.
U-Pack
About U-Pack
Additional Cities Served: Chesapeake, Norfolk, Newport News, Hampton, Portsmouth, SuffolkShow More >
Moving Services
- Long Distance Moving
- Military Moves
- Cross Country Moving
- Senior Moving
- Student Moves
- Job Relocation
- Small Moves
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- UPack vs Full Service
- UPack vs Portable Storage
Awards
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Summarized Review of U-Pack
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
U-Pack is largely regarded as providing satisfying, professional, and affordable moving services, with numerous customers highlighting exceptional experiences, despite a couple of significant disappointments.
Recent Reviews Mention...
“had a great move”
“service worked as described and was pleasing”
“first experience was great, but this one is disappointing”
2. Punctuality
Nationwide Average: 8.07/10
U-Pack generally maintains a high standard of timeliness, with consistent on-time pickups and deliveries, though there has been a notable instance of delay requiring customer follow-up.
Recent Reviews Mention...
“U-Pack was picked up on time”
“had to call for pickup, delivery delays”
“once again right on time”
3. Affordability
Nationwide Average: 7.69/10
U-Pack is often praised for its unbeatable prices, cost-effectiveness, and being less expensive than competitor services, with sentiments generally recognizing it as an economical choice for moving despite a few views of it being only somewhat pricey.
Recent Reviews Mention...
“The price is unbeatable”
“Considerably less than a moving truck”
“cheap”
4. Communication
Nationwide Average: 7.53/10
U-Pack generally receives high praise for its kind, efficient, and knowledgeable customer service, with customers appreciating the one-click return process, resourceful contact, and ability to track shipments, despite a few instances of communication lapses and follow-up issues.
Recent Reviews Mention...
“had some communication lapses”
“great at first, but then poor follow-up”
“kind, efficient and knowledgeable customer service”
5. Stick to Prices
Nationwide Average: 5.99/10
U-Pack generally has a reputation for adhering to their initial quotes and not introducing hidden charges, despite a few instances of customer complaints about unexpected increases.
Recent Reviews Mention...
“They didn't bill for the 2nd trailer not used”
“quote increased despite using service before”
“stick to the transit time quoted”
6. Speed
Nationwide Average: 8.58/10
U-Pack generally provides fast service with same-day pickup available upon request, though some customers experience significant delays and slower drop-offs.
Recent Reviews Mention...
“significant delays, not prompt”
“"quick at picking up the box, slow dropping off"”
“fast service”
7. Friendliness
Nationwide Average: 8.91/10
U-Pack consistently receives praise for their kind customer service, with numerous commendations highlighting a courteous and friendly team whose drivers and staff are noted for being pleasant, flexible, polite, knowledgeable, and exceptionally accommodating.
Recent Reviews Mention...
“kind customer service”
“courteous and friendly team”
“they will leave it to you and it's up to you”
8. Will Hire Again
Nationwide Average: 8.18/10
U-Pack generally receives high praise for its services, with many customers expressing a strong likelihood of using their services again, despite a few reporting negative experiences related to pricing and a charge for cancellation.
Recent Reviews Mention...
“Thank you for a great experience”
“first experience was great, not this time”
“would be my only choice”
9. Professionalism
Nationwide Average: 8.31/10
U-Pack consistently demonstrates high standards, with feedback highlighting their patience, skillful supervision, and experienced personnel, marking them as a model for professional business conduct.
Recent Reviews Mention...
“initially professional and patient”
“More professional than the people who loaded”
“Professional solution”
10. Conflict Handling
Nationwide Average: 4.07/10
U-Pack generally demonstrates flexibility and a proactive approach to resolving issues, offering apologies and credits for inconveniences as well as accommodating customers' needs, despite occasional lapses in service.
Recent Reviews Mention...
“secured first move, but current move uncertain”
“Apologized and offered a credit for the inconvenience”
“reopened the truck for forgotten items”
11. Precision & Care
Nationwide Average: 8.01/10
U-Pack generally receives high praise for ensuring belongings arrive in the same condition as packed and are skillfully handled, although there are rare instances of damage reported.
Recent Reviews Mention...
“belongings arrived just as we packed them”
“no damage due to careful packing”
“resulted in damage to my items”
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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