UNITS Moving and Portable Storage of Hampton Roads
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.Additional Cities Served: Hampton
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Summarized Review of UNITS Moving and Portable Storage of Hampton Roads
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
UNITS Moving and Portable Storage of Hampton Roads receives high praise for their professionalism, exceptional service, outstanding customer support, and the cleanliness and maintenance of their units, making them highly recommended for moving and storage needs.
Recent Reviews Mention...
“Wonderful people to work with and very professional”
“Christian and team did great work”
“exceptional service during home crisis”
2. Punctuality
Nationwide Average: 8.07/10
UNITS Moving and Portable Storage of Hampton Roads consistently arrives on schedule, whether it's for dropping off or picking up, demonstrating their commitment to being on time.
Recent Reviews Mention...
“came when scheduled”
“UNITS is a company that will be on time”
“they are on time dropping off or picking up”
3. Communication
Nationwide Average: 7.53/10
UNITS Moving and Portable Storage of Hampton Roads consistently provides exceptional service, marked by friendly and attentive customer interactions, immediate responses to queries, thorough explanations of options, and a respectful and personable attitude throughout, spearheaded by commendable responsiveness from personnel like Chris and Rob.
Recent Reviews Mention...
“friendly customer service”
“gave undivided attention and explained options”
“Customer service was great”
4. Friendliness
Nationwide Average: 8.91/10
UNITS Moving and Portable Storage of Hampton Roads excels with their team, notably Chris and Jounte, being consistently highlighted for their professional, courteous, and respectful attitude, which significantly eases the customer experience.
Recent Reviews Mention...
“Very friendly and easy to work with”
“friendly customer service”
“professional, pleasant and accommodating”
5. Will Hire Again
Nationwide Average: 8.18/10
UNITS Moving and Portable Storage of Hampton Roads is highly praised and repeatedly endorsed for their exceptional service, with customers expressing strong intentions and recommendations to use their services again.
Recent Reviews Mention...
“Highly recommend them and definitely using them again”
“would hire again because of exceptional service”
“highly recommend them and would hire again”
6. Professionalism
Nationwide Average: 8.31/10
UNITS Moving and Portable Storage of Hampton Roads is consistently praised for their very professional, exceptional service, with notable mentions of staff members such as Chris, Robert, Johntae, and Jounte for their professionalism, pleasant demeanor, accommodating nature, and respectful conduct.
Recent Reviews Mention...
“Very professional”
“exceptional service implies professionalism”
“professional, pleasant and accommodating”
Great Crew Members
| Christian | Christian and team did great work and paid attention to detail |
| Chris, Freddy | exceptional service during home crisis |
| Freddie | Freddie skillfully maneuvered the equipment |
| Chris | attention to detail and no rush service |
| Chris, Anthony | professional, pleasant and accommodating |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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Additional Resources
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