Hilldrup is one of the most trusted names in the moving industry, with over a hundred years of experience serving families, businesses, and government agencies. It has ten locations and 900 employees across six states, one of which is Virginia, where the company has offices in Dulles, Richmond, and Stafford. Hilldrup offers home and office moves, corporate moves, employee relocation, and military moving services – all of which are backed by its signature customer care. Its team goes through extensive training on every aspect of the moving process to be up-to-date on the latest innovations, best practices, and latest techniques. Representing both United Van Lines and Mayflower Transit, Hilldrup can handle cross-country and international moves with ease. It regularly partners with Move for Hunger and works with Marine Corp Marathon to make a difference within the Leesburg, VA local community.
Hilldrup
If you’re moving across state lines, you likely need to hire a moving company with a VALID USDOT license. This licensing information comes from the Federal Motor Carrier Safety Administration and applies to a moving company's ability to perform a long distance INTERstate move (for example: from California to Texas). If your move crosses state lines within the same commercial zone, or metropolitan area (for example: DC to Alexandria, VA), it is generally not considered an interstate move and a moving company may not need an "Active" license from FMCSA to perform this type of move. INTRAstate moves (within the same state or city) are regulated by state and local jurisdictions and licensing requirements vary according to locale.Authorized
for Interstate Moves
Last Checked: 01/10/25*Note: this license information has not been manually verified. Please confirm all license information at https://safer.fmcsa.dot.gov/CompanySnapshot.aspx
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Summarized Review of Hilldrup
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
Hilldrup has received a mix of reviews, with some customers reporting extremely positive experiences and high satisfaction with professional and efficient service, while others describe their experiences as nightmarish due to poor service, damage to belongings, and overall dissatisfaction.
Recent Reviews Mention...
“Great experience and great execution”
“Hillrup made our pack out easy”
“Amazing service received”
2. Punctuality
Nationwide Average: 8.07/10
Hilldrup experiences mixed but predominantly negative feedback, with numerous reports of delays and late arrivals, despite some customers noting prompt and even early service.
Recent Reviews Mention...
“Jason and Marvin were super quick”
“were on time”
“they were prompt”
3. Affordability
Nationwide Average: 7.69/10
Hilldrup has received predominantly negative feedback with customers frequently mentioning that the company charges premium or unexpectedly high prices, though a few acknowledge reasonable pricing or value for specific services.
Recent Reviews Mention...
“charged a premium price”
“quoted a price that was both fair and firm”
“they will over charge you”
4. Communication
Nationwide Average: 7.53/10
Hilldrup has received mixed feedback, with numerous complaints about poor communication, unresponsiveness, and a lack of follow-up, though there are several instances of praise for individual team members who ensured effective communication and customer support.
Recent Reviews Mention...
“customer service was great”
“kept me informed their plan as arrival time”
“crew teams and coordinator were excellent”
5. Stick to Prices
Nationwide Average: 5.99/10
Hilldrup frequently fails to honor their initial quotes, with numerous complaints about additional charges and miscommunication, despite a few instances of positive feedback regarding honored quotes and professional estimating.
Recent Reviews Mention...
“no surprises later on with the price”
“interest-free loan but unexpected large bill ”
“company refuses to use others”
6. Speed
Nationwide Average: 8.58/10
Hilldrup has received mixed feedback with some customers praising their efficiency and quickness, while others have experienced significant delays, inefficiencies, and prolonged moving times.
Recent Reviews Mention...
“Move was super quick”
“super efficient”
“did so in a timely manner”
7. Friendliness
Nationwide Average: 8.91/10
Hilldrup generally receives high praise for their crew's politeness, professionalism, and personable attitudes, albeit with isolated reports of disrespect and unfriendly behavior.
Recent Reviews Mention...
“they were very nice to us”
“kind and respectful”
“crew teams involved were excellent”
8. Will Hire Again
Nationwide Average: 8.18/10
Hilldrup has received mixed feedback, with some customers expressing high satisfaction and strong recommendations, while a considerable number of others have had negative experiences, strongly advising against using their services again.
Recent Reviews Mention...
“Would definitely hire again”
“would hire again because of ease and niceness”
“would hire again”
9. Professionalism
Nationwide Average: 8.31/10
Hilldrup appears to receive mixed reviews, facing criticism for unprofessional conduct by some, while others commend the crew for their professionalism, efficiency, and courteous behavior.
Recent Reviews Mention...
“professional conduct”
“provided top notch customer service”
“professional crew”
10. Conflict Handling
Nationwide Average: 4.07/10
Hilldrup has shown a generally resistive and unresponsive attitude towards resolving customer issues, although there are a few isolated instances where the company has been commended for promptly addressing and correcting problems.
Recent Reviews Mention...
“confrontational about concerns”
“issues fixed in reasonable time”
“aren't attempting to reach out proactively ”
11. Precision & Care
Nationwide Average: 8.01/10
Hilldrup receives mixed feedback, with numerous customers reporting damages and careless packing, while others praise the company for careful handling and delivering items without damage.
Recent Reviews Mention...
“respectful of all of my Mom's things”
“treated my stuff very carefully”
“Hilldrup handled it all with efficiency and care”
Customer Insights
Cost: $ 7876.00 from 3 reviews
Local Move Duration: 4 hours from 7 reviews
Interstate Move Duration: 17 days from 6 reviews
Great Crew Members
| Jason,Marvin | Handled my move super quick and to the point |
| Maria, Roberto | Maria ensured a seamless experience, Roberto led the team well |
| Jason Gillis | does a fine job |
| Juan | Hard workers and very nice and polite |
| Juan | lead the packing team amazingly |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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