PODS Moving & Storage has been in business for nearly 25 years, offering innovative and flexible moving and storage solutions tailored to customers' unique needs. The company is based in Virginia Beach and operates in the United States, Canada, Australia, and the United Kingdom. Their services include moving, storage, moving supplies, packing and loading support, as well as car shipping. PODS is recognized for revolutionizing the moving and storage industry with the introduction of portable storage containers and PODZILLA, a hydraulic system for maneuvering containers. Their personalized service and flexible solutions have earned them a strong reputation among movers in Newport News, VA.
PODS Moving & Storage
based on 299+ data points 
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.About PODS Moving & Storage
Additional Cities Served: Hampton, Poquoson, Smithfield
Moving Services
- Local Moving
- LongDistance Moving
- Storage Services
- Storage OnSite
- Packing & Loading Assistance
- Moving Supplies
- Car Shipping
- Moving and storage supplies
- Packing and loading support
- Move In Services
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Summarized Review of PODS Moving & Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
6.28/10
Nationwide Average: 8.44/10
PODS Moving & Storage primarily receives negative reviews highlighting horrible experiences and property damage, though there is a mention of a smooth move.
Recent Reviews Mention...
“Horrible service”
“Convenient service”
“Don't recommend, more of inconvenience then anything.”
2. Punctuality
4.69/10
Nationwide Average: 8.07/10
PODS Moving & Storage consistently fails to meet their promised delivery and reservation schedules, with frequent reports of missed time windows, multiple postponements, and cancellations.
Recent Reviews Mention...
“on time”
“They were late”
“driver did not complete the service”
3. Affordability
5.06/10
Nationwide Average: 7.69/10
Recent Reviews Mention...
“reasonably priced”
“had to pay additional unexpected 1.5k”
“not the lowest quote but manageable”
4. Communication
3.45/10
Nationwide Average: 7.53/10
PODS Moving & Storage generally struggles, with customers frequently citing lack of responsiveness, unfulfilled promises from service reps, and inconsistency in providing helpful information.
Recent Reviews Mention...
“Customer service was not helpful”
“no helpful response from PODs”
“still on the phone for help hours later”
5. Stick to Prices
3.28/10
Nationwide Average: 5.99/10
PODS Moving & Storage consistently fails to deliver as promised.
Recent Reviews Mention...
“quoted no cost then charged extra 1.5k”
“got scammed”
“quote was wildly inaccurate”
6. Speed
4.08/10
Nationwide Average: 8.58/10
PODS Moving & Storage is criticized for extremely slow delivery and significant delays, including rescheduling weeks after the initial date.
Recent Reviews Mention...
“4 days later and still no delivery”
“took long to position the POD”
“very slow delivery causing significant delays”
7. Friendliness
6.93/10
Nationwide Average: 8.91/10
Recent Reviews Mention...
“Staff(drivers) rude”
“driver became visibly frustrated”
“Bellhop team was wonderful”
8. Will Hire Again
5.13/10
Nationwide Average: 8.18/10
PODS Moving & Storage appears to face significant reluctance from the majority of customers, with a predominant sentiment expressing a clear unwillingness to reengage with their services, despite a few exceptions who would definitely hire again.
Recent Reviews Mention...
“would not hire again”
“Won't be returning for their services”
“would hire again”
9. Professionalism
5.97/10
Nationwide Average: 8.31/10
PODS Moving & Storage is severely criticized for its drivers' poor excuses, unprofessional behavior, lack of support, and disregard for private property, alongside criticisms toward the owner's decency and honesty.
Recent Reviews Mention...
“Driver and customer service were unprofessional”
“Staff(drivers) rude”
“driver's conduct was unprofessional”
10. Conflict Handling
2.49/10
Nationwide Average: 4.07/10
PODS Moving & Storage generally falls short in satisfying customers, with many reports of inadequate compensation and unresolved issues, albeit a single instance of a complaint being satisfactorily resolved.
Recent Reviews Mention...
“Did not attempt to rectify the issue”
“no action taken by PODs regarding the issue”
“getting them to pick up their container is difficult”
11. Precision & Care
4.3/10
Nationwide Average: 8.01/10
PODS Moving & Storage is criticized for showing little regard for private property.
Recent Reviews Mention...
“no care for personal belongings”
“mouse infestation damaged everything”
“damage private property”
Customer Insights
Cost: $ 106.00 from 5 reviews
Interstate Move Duration: 4 days from 4 reviews
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
Contact PODS Moving & Storage
103 E St, Hampton, VA, 23661
(877) 770-7637
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