Murph's Moving
Call NowAdditional Cities Served: Manassas Park, Purcellville, Forest Hills, Dumfries, Warrenton, South HillShow More >
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Summarized Review of Murph's Moving
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
Murph's Moving garners mixed reviews, with numerous clients praising their excellent service and a few reporting dissatisfaction with their experience.
Recent Reviews Mention...
“Chris and Jamal did a fantastic job”
“reliable and affordable”
“Top Tier Service ”
2. Punctuality
Nationwide Average: 8.07/10
Murph's Moving receives a mix of high praise for being precisely on time and significant criticism for instances of lateness, suggesting inconsistency in their time management.
Recent Reviews Mention...
“really went above and beyond”
“there was a late start”
“was punctual”
3. Affordability
Nationwide Average: 7.69/10
Murph's Moving is highly praised for its affordable pricing.
Recent Reviews Mention...
“affordable”
“Reasonable prices.”
“saved significant cost by using fewer containers”
4. Communication
Nationwide Average: 7.53/10
Murph's Moving has mixed reviews, with instances of super communicative and pleasant interactions but also serious complaints about being called a liar, blackmail, ignoring communication, and poor customer service.
Recent Reviews Mention...
“Chris and James were responsive”
“explained exactly what they would do”
“fast response”
5. Speed
Nationwide Average: 8.58/10
Murph's Moving generally performs poorly, with customers often facing delays either due to inadequate staffing or the need to personally assist the movers, despite one instance of commendable effort and efficiency.
Recent Reviews Mention...
“finish the job in less than an hour”
“got it done in a timely manner”
“they were very fast”
6. Friendliness
Nationwide Average: 8.91/10
Murph's Moving generally receives positive feedback for their polite and helpful service, though there have been notable instances of unprofessional behavior and poor attitudes from their staff.
Recent Reviews Mention...
“Very friendly”
“Chris and James were kind”
“courteous and nice to my new neighbors”
7. Will Hire Again
Nationwide Average: 8.18/10
Murph's Moving displays a starkly polarized reputation with many customers expressing strong loyalty and intent to rehire, while a significant minority have had notably negative experiences, vowing never to use their services again.
Recent Reviews Mention...
“Highly recommend Murph’s Moving to anyone”
“reliable and affordable”
“Highly recommended”
8. Professionalism
Nationwide Average: 8.31/10
Murph's Moving has received mixed feedback; while many praised their consistent professionalism throughout the move, others criticized them for unprofessional attire, not using proper equipment, and issues with punctuality and staffing.
Recent Reviews Mention...
“Professional and courteous”
“Chris was very professional”
“Chris and James were professional”
9. Conflict Handling
Nationwide Average: 4.07/10
Murph's Moving displays an alarming pattern of negative behavior, including blackmail, refusing refunds, sending borderline harassing texts, and not addressing damages such as a damaged TV.
Recent Reviews Mention...
“BLACKMAIL instead of addressing issues”
“did not offer a refund for the inconvenience”
“borderline harassing texts once requested the refund”
10. Precision & Care
Nationwide Average: 8.01/10
Murph's Moving has received mixed reviews from customers who either praise their carefulness or highlight significant damages to their belongings.
Recent Reviews Mention...
“careful with my things”
“showed great care with my things”
“they were careful with the move”
Great Crew Members
| Chris, Jamal | Both showed great professionalism and friendliness |
| Chris | Chris was very professional and accommodating |
| Chris | Chris and the guys were awesome and professional |
| Chris, Jamaal | Great work and made the move efficient and quick |
| Chris,James | responsive and professional, careful with my things |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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