With a track record spanning nearly 25 years, PODS Moving & Storage is not just any average moving company but a pioneer of the concept of portable storage containers. They serve their customers with tailored moving and storage solutions nationwide, making them one of the most accessible providers in the moving industry. With over 245 storage center locations, PODS serves 46 states, which includes a presence in Manassas, VA. They display a versatile range of services, offering multiple container sizes, packing supplies, and even connections to trusted local labor providers. They also accommodate car shipping requirements. What distinguishes PODS is their comprehensive approach to the moving process. They provide customers with flexibility, control, and built-in storage through adjustable scheduling and loading options that cater to the unique demands of moving.
PODS Moving & Storage
About PODS Moving & Storage
Additional Cities Served: Manassas Park, Dumfries, New Market
Moving Services
- Local Moving
- LongDistance Moving
- Storage Services
- Packing & Loading Assistance
- Moving Supplies
- Car Shipping
- Commercial Moving
- Furniture Moving
- Packing Services
- Storage Facilities
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Summarized Review of PODS Moving & Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
PODS Moving & Storage generally receives highly positive feedback for its professional, reliable service and effective move management, though it faces criticism from a minority of customers regarding service issues and customer support.
Recent Reviews Mention...
“Pod was broken which reflects poor service”
“good experience with the overall process”
“Perfect service provided”
2. Punctuality
Nationwide Average: 8.07/10
PODS Moving & Storage generally demonstrates reliable and timely delivery and pickup, though there are occasional reports of scheduling issues and delays.
Recent Reviews Mention...
“PODS delivery in a timely manner”
“right on time”
“able to schedule delivery by my availability”
3. Affordability
Nationwide Average: 7.69/10
PODS Moving & Storage receives mixed reviews, with many customers finding their services reasonably priced and offering great value, while others consider them to be too expensive.
Recent Reviews Mention...
“Too expensive”
“the most expensive of all the services”
“A little pricey but convenient”
4. Communication
Nationwide Average: 7.53/10
PODS Moving & Storage experiences are notably mixed, with numerous customers praising their exceptional, professional, and responsive customer service, while a significant segment reports frustration due to poor communication, difficulties in reaching human representatives, and inconsistent information.
Recent Reviews Mention...
“Took hours to get in touch with a human”
“Impeccable communication”
“great communication”
5. Stick to Prices
Nationwide Average: 5.99/10
PODS Moving & Storage frequently struggles, with many customers reporting unexpected charges and deviations from original quotes, despite some instances of satisfaction regarding expected costs and fees.
Recent Reviews Mention...
“charged me a full month for a week's rental”
“charged an extra month rent unfairly”
“the quoted price changed by almost 2k”
6. Speed
Nationwide Average: 8.58/10
PODS Moving & Storage experiences vary widely, with some customers praising their fast service while many others report significant delays and unmet commitments.
Recent Reviews Mention...
“it was fast”
“delay in starting the container's cross-country move”
“Fast service”
7. Friendliness
Nationwide Average: 8.91/10
PODS Moving & Storage consistently demonstrates commendable levels of kindness, professionalism, and a positive attitude among its staff, earning widespread acclaim from its customers.
Recent Reviews Mention...
“Vernon is kind and helpful”
“Crew was very friendly”
“drivers were very friendly”
8. Will Hire Again
Nationwide Average: 8.18/10
PODS Moving & Storage experiences a strong division between customers, with a significant portion expressing high satisfaction and intent to reuse their services, contrasting sharply with another significant portion who would not hire the company again due to various negative experiences.
Recent Reviews Mention...
“damaged all my furniture despite careful preparation”
“Currently fighting for a full refund”
“would hire again”
9. Professionalism
Nationwide Average: 8.31/10
PODS Moving & Storage generally receives high praise, with numerous mentions of exceptional service and individual commendations, despite a few reports of dissatisfaction.
Recent Reviews Mention...
“Vernon was professional”
“Pods' initial response to the issue was laughable”
“Vernon is professional and ensures satisfaction”
10. Conflict Handling
Nationwide Average: 4.07/10
PODS Moving & Storage generally struggles to satisfactorily address and correct customer service and delivery issues, despite a few instances of successful resolution efforts.
Recent Reviews Mention...
“team worked out the billing hiccup professionally”
“Suggested leaving valuables unlocked, handled poorly”
“did not rectify the issue with the pod delivery”
11. Precision & Care
Nationwide Average: 8.01/10
PODS Moving & Storage receives mixed feedback, with notable praise for their careful handling leading to no damage in many cases, though there are significant concerns over incidents of damage to items and property.
Recent Reviews Mention...
“damaged all my furniture”
“Mangled the pod lock with a crowbar”
“spilled hydraulic fluid with little cleanup”
Customer Insights
Cost: $ 2629.00 from 4 reviews
Interstate Move Duration: 4 days from 4 reviews
Great Crew Members
| Vernon | Vernon was great to work with and professional |
| Vernon | Vernon is kind, helpful, and ensures satisfaction |
| Vernon | Vernon was amazing in delivering our pod |
| Great drivers | drivers were very helpful and friendly |
| Vernon | Vernon did an incredible job |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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Additional Resources
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