U-Pack is a moving company that offers quick and convenient long-distance moving services. Established in 1997 and based in Fort Smith, Arkansas, U-Pack's service area extends nationwide. Their moving services cater to various needs, including long-distance, military, cross country, senior, student, job relocation, and small moves. Customers only pay for the specific equipment space they use, and fuel costs are included in the rates. U-Pack offers door-to-door delivery, storage, and guaranteed transit, with experienced consultants available for support both online and over the phone. Their friendly and professional approach aids in easing the stress of moving, making them a part of the select group of Manassas, VA moving companies.
U-Pack
Moving Services
- Long Distance Moving
- Cross Country Moving
- Senior Moving
- Student Moves
- Job Relocation
- Small Moves
- Military Moves
- Compare Moving Services
- UPack vs Full Service
- UPack vs Portable Storage
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Summarized Review of U-Pack
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
8.84/10
Nationwide Average: 8.44/10
U-Pack is overwhelmingly praised for its excellent service, ease, and reliability during moves, with nearly all customers reporting high satisfaction despite a few isolated complaints.
Recent Reviews Mention...
“excellent experience with UPack”
“everything arrived in perfect condition”
“Phenomenal experience moving”
2. Punctuality
9.16/10
Nationwide Average: 8.07/10
U-Pack generally exhibits exceptional reliability in schedule adherence for both deliveries and pickups, notwithstanding a few instances of minor delays.
Recent Reviews Mention...
“all on schedule and communicated”
“Container not picked up as promised but still relatively prompt”
“UPack was on time for drop off and pick up”
3. Affordability
9.33/10
Nationwide Average: 7.69/10
U-Pack is consistently praised for its competitive pricing, being recognized as the cheapest or most economic option compared to competitors, offering great value, and being particularly appealing to those on a budget.
Recent Reviews Mention...
“cheapest box service compared to competitors”
“slightly higher priced but worth every penny”
“best price in town”
4. Communication
8.54/10
Nationwide Average: 7.53/10
U-Pack generally garners high praise for its customer service, being responsive, professional, and helpful across the board, although there were a few instances of miscommunication and service hiccups.
Recent Reviews Mention...
“flawless correspondence and very communicative freight company”
“One representative gave incorrect pickup information”
“Customer support was attentive”
5. Stick to Prices
7.82/10
Nationwide Average: 5.99/10
U-Pack generally adheres closely to initial quotes, with a strong track record of avoiding hidden costs and honoring the prices they provide upfront, despite occasional issues with extra charges or compensation for damages.
Recent Reviews Mention...
“No mention of price change, giving benefit of the doubt”
“mentioned no hidden costs”
“Wanted to charge extra for their oversight.”
6. Speed
9.27/10
Nationwide Average: 8.58/10
U-Pack consistently delivers services that surpass expectations, with belongings often arriving ahead of schedule, demonstrating remarkably fast pickups, and achieving transit times that are quicker than initially estimated.
Recent Reviews Mention...
“Everything arrived ahead of time”
“described the service as fast”
“quick to pick up and move my pods”
7. Friendliness
9.47/10
Nationwide Average: 8.91/10
U-Pack consistently receives praise for its helpful, courteous, and personable crew members, drivers, and staff, highlighting their dedication to exceptional customer service.
Recent Reviews Mention...
“Crew members were unbelievably helpful and kind”
“drivers were friendly”
“described the crew as very friendly”
8. Will Hire Again
8.8/10
Nationwide Average: 8.18/10
U-Pack overwhelmingly receives strong support and repeated commitment for future services, with the vast majority of customers expressing a high likelihood of rehiring and recommending the company, despite a few instances of dissatisfaction.
Recent Reviews Mention...
“would definitely use their services again”
“I’ll definitely call again”
“absolutely be using this company again”
9. Professionalism
8.49/10
Nationwide Average: 8.31/10
U-Pack consistently exhibits a high level of professionalism, with the vast majority of feedback praising their skilled, professional, and courteous behavior, despite a few noted instances of unprofessional conduct.
Recent Reviews Mention...
“Professional, gracious, and totally competent”
“Crew conducted themselves well”
“drivers and telephone reps were professional”
10. Conflict Handling
5.65/10
Nationwide Average: 4.07/10
U-Pack generally shows a strong commitment to resolving issues, with several instances of going above and beyond to adjust mistakes and compensate for damages, despite a few instances of inadequate resolutions and refusal to accept responsibility.
Recent Reviews Mention...
“No apology for their mistake, not trying to rectify.”
“refused to help, fix the problem, or accept responsibility”
“Adjusted the cube without hesitation”
11. Precision & Care
8.49/10
Nationwide Average: 8.01/10
U-Pack consistently demonstrates a high level of proficiency and reliability, ensuring that customers' belongings arrive in good to perfect condition, with rare exceptions.
Recent Reviews Mention...
“everything arrived in perfect condition”
“Everything arrived largely undamaged”
“belongings arrived intact and undamaged”
Customer Insights
Interstate Move Duration: 4 days from 4 reviews
Great Crew Members
| Steve, Manny, John | Steve went out of his way, Manny and John very helpful |
| Tetris Masters | loaded the trailer exceptionally well |
| guys on the forklift | incredible about placing the pods |
| Gerry | Gerry was absolutely super and supportive |
| Brett, LT | both were helpful and courteous throughout the service |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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