With bases in both Norfolk and Virginia Beach, Security Storage & Van Co. brings over a century of experience to its moving services, serving both residential and commercial needs. They also extend their services to help with corporate relocation, specialised shipping, and even international moves. Their commitment to excellent customer service has not gone unnoticed – they are proud recipients of a prestigious award from Newsweek. Furthermore, they demonstrate a compassionate understanding for the unique needs of seniors and are adept at assisting with downsizing and transitions to smaller homes or facilities. The team ensures a smooth moving experience by providing professional packing and shipping, backed by their extensive experience both locally and internationally. If you're exploring other movers in Virginia Beach, VA, they stand among a number of noteworthy service providers in the region.
Security Storage & Van Co.
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.About Security Storage & Van Co.
Additional Cities Served: Chesapeake, Norfolk, Hampton, Portsmouth, Suffolk, Smithfield
Moving Services
- Local & LongDistance Moving Services
- Corporate Relocation Services
- Specialized Shipping Services
- International Moving Services
- Full Packing Services
- Furniture Moving
- Local Furniture Moving
- International Furniture Shipping
- Senior Moving Services
- Storage Services
If you’re moving across state lines, you likely need to hire a moving company with a VALID USDOT license. This licensing information comes from the Federal Motor Carrier Safety Administration and applies to a moving company's ability to perform a long distance INTERstate move (for example: from California to Texas). If your move crosses state lines within the same commercial zone, or metropolitan area (for example: DC to Alexandria, VA), it is generally not considered an interstate move and a moving company may not need an "Active" license from FMCSA to perform this type of move. INTRAstate moves (within the same state or city) are regulated by state and local jurisdictions and licensing requirements vary according to locale.Authorized
for Interstate Moves
Last Checked: 01/09/25*Note: this license information has not been manually verified. Please confirm all license information at https://safer.fmcsa.dot.gov/CompanySnapshot.aspx
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Summarized Review of Security Storage & Van Co.
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
Security Storage & Van Co. receives mixed reviews, with several customers praising their professionalism and care while others report significant issues such as unprofessionalism and items being stolen.
Recent Reviews Mention...
“Best move I have ever had”
“great work by movers”
“absolute pleasure to work with them”
2. Punctuality
Nationwide Average: 8.07/10
Security Storage & Van Co. receives mixed feedback with instances of being on schedule contrasted by complaints of late arrivals.
Recent Reviews Mention...
“Showed up exactly when they said”
“packers were very punctual”
“Came on schedule”
3. Affordability
Nationwide Average: 7.69/10
Security Storage & Van Co. tends to exceed initial cost estimates, posing challenges for customers budgeting for their services.
Recent Reviews Mention...
“Quoting process seemed much more expensive than necessary ”
“incurred huge unexpected costs”
“estimate was lower than the actual bill”
4. Communication
Nationwide Average: 7.53/10
Security Storage & Van Co. generally provides clear and informative details, listens to customer needs, but has shown areas of improvement in proactively informing customers about delays, issues, and offering helpful customer service.
Recent Reviews Mention...
“Everyone was friendly, knowledgeable”
“very polite and communicated well”
“checked with me throughout the whole process”
5. Stick to Prices
Nationwide Average: 5.99/10
Security Storage & Van Co. shows mixed performance, with some customers appreciating accurate estimates while others report charges higher than initially quoted.
Recent Reviews Mention...
“Adjusted cost immediately to reflect my situation.”
“charged full replacement coverage but did not honor it”
“initial estimates were realistic”
6. Speed
Nationwide Average: 8.58/10
Security Storage & Van Co. receives mixed reviews, with several customers praising their quick moving and nice team, while others experienced significant delays and had to assist in packing and loading.
Recent Reviews Mention...
“done in a matter of minutes”
“job done in a timely manner”
“worked fast”
7. Friendliness
Nationwide Average: 8.91/10
Security Storage & Van Co. received mixed reviews, with some customers praising the politeness and niceness of the team, while others criticized their professionalism, describing employees as rude and unprofessional.
Recent Reviews Mention...
“Everyone was friendly”
“great to work with”
“polite and pleasant team”
8. Will Hire Again
Nationwide Average: 8.18/10
Security Storage & Van Co. has received mixed feedback, with many customers expressing high satisfaction and definite intent to rehire, while a significant number of others have been dissatisfied, firmly stating they would not engage the company's services again.
Recent Reviews Mention...
“Would recommend this company to anyone”
“would hire again”
“would definitely hire them again”
9. Professionalism
Nationwide Average: 8.31/10
Security Storage & Van Co. received mixed feedback, with customers praising the efficiency and professionalism of some team members, while criticizing others for their lack of respect and training.
Recent Reviews Mention...
“Knowledgeable and friendly staff”
“team was professional”
“professional packers and crew”
10. Conflict Handling
Nationwide Average: 4.07/10
Security Storage & Van Co. shows a mixed commitment, with efforts from some staff to resolve issues promptly, but also numerous instances of denying liability for damage and theft, leading to customer dissatisfaction.
Recent Reviews Mention...
“manager attempted to rectify the situation”
“fought us tooth and nail after our shipment was badly damaged”
“Chris and Meghan rectified cost issues immediately.”
11. Precision & Care
Nationwide Average: 8.01/10
Security Storage & Van Co. receives mixed feedback, where some customers praised their careful handling, while others reported significant issues like broken, destroyed, or missing items.
Recent Reviews Mention...
“My belongings were treated with great care”
“nothing was overlooked, very secure packaging”
“showed the highest care to our belongings”
Great Crew Members
| Joyce Ortman, Lisa Chacon | Joyce and Lisa provided exceptional coordination and support |
| Teresa, Frances | super nice, patient, worked fast, good communication |
| Lisa | bent over backwards |
| Parker | tried to revive the situation |
| Chris Shiley, meghan@bigorangetruck.com | Chris and Meghan saved me money. |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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