1-800-PACK-RAT Moving and Storage is a company that provides convenient, secure, and affordable moving and storage solutions. They offer all-steel, portable storage and moving containers, ensuring the safety and security of customers' belongings. With a nationwide network of over 65 secure warehouse storage facilities, they cater to customers who require long-distance and local moving solutions, on-site storage, and warehouse storage facilities. Proudly serving as efficient movers in Richmond, VA, the company makes moving and storage simple by offering ground-level loading and customizable containers that cater to individual needs. They also provide services for businesses looking to expand or in need of inventory overflow storage.
1-800-PACK-RAT Moving and Storage
Moving Services
- LongDistance Moving Solutions
- Local Moving Solutions
- OnSite Storage Solutions
- Secure Warehouse Storage Solutions
- AllSteel Moving Containers
- Business Moving Solutions
- Residential Storage Solutions
- Moving Containers Service
- Business Storage Solutions
- Portable Storage Containers Service
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Summarized Review of 1-800-PACK-RAT Moving and Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
4.34/10
Nationwide Average: 8.44/10
1-800-PACK-RAT Moving and Storage appears to have vastly divided feedback, with numerous customers experiencing significant dissatisfaction and issues, contrasted by a subset offering high praise for their services.
Recent Reviews Mention...
“received a container with a big hole in it”
“outstanding service”
“My experience was below average”
2. Punctuality
3.74/10
Nationwide Average: 8.07/10
1-800-PACK-RAT Moving and Storage generally struggles with timely delivery and pickup, evidenced by multiple instances of delays or failures to show up as scheduled, despite some reports of satisfactory scheduling and on-time service.
Recent Reviews Mention...
“did not show up or contact about reschedule”
“pickup has failed multiple times”
“re-delivery was cancelled without my knowledge”
3. Affordability
4.62/10
Nationwide Average: 7.69/10
1-800-PACK-RAT Moving and Storage receives mixed reviews, with many customers finding their services overpriced and feeling misled by pricing, while a noticeable segment praises the company for being equitable or even more affordable compared to alternatives.
Recent Reviews Mention...
“feels scammed by the company”
“they charged me $2000 for no service”
“Paid almost 10k and items held hostage.”
4. Communication
3.93/10
Nationwide Average: 7.53/10
1-800-PACK-RAT Moving and Storage experiences significant challenges, with numerous customers expressing dissatisfaction over unresponsive service and poor management of inquiries, although a minority highlight exceptional customer service experiences.
Recent Reviews Mention...
“took 7 hours to get a call back”
“packrat has excellent customer service”
“I called them and they refused to help”
5. Stick to Prices
3.27/10
Nationwide Average: 5.99/10
1-800-PACK-RAT Moving and Storage frequently receives criticism for imposing unforeseen charges and not honoring initial price quotes, despite a few instances of satisfactory billing practices.
Recent Reviews Mention...
“great pricing and supposed to be included”
“charged pickup fee multiple times”
“charged me for a pickup that did not happen”
6. Speed
3.97/10
Nationwide Average: 8.58/10
1-800-PACK-RAT Moving and Storage largely disappoints customers with frequent rescheduling, delays in pickup and delivery, and slow service execution.
Recent Reviews Mention...
“had to reschedule pickup multiple times”
“rescheduled multiple times, not delivered yet”
“very fast guys”
7. Friendliness
7.9/10
Nationwide Average: 8.91/10
1-800-PACK-RAT Moving and Storage generally receives high praise for its courteous and polite team, despite a few negative experiences regarding customer interactions.
Recent Reviews Mention...
“team was courteous”
“drop off driver and staff were great”
“they were slimy and awful to work with”
8. Will Hire Again
4.12/10
Nationwide Average: 8.18/10
1-800-PACK-RAT Moving and Storage experiences a significant divide between customers, with a notable number expressing adamant refusal to use their services again, but others highly praising and expressing eagerness to rehire.
Recent Reviews Mention...
“Never again will use PackRat”
“would not hire again due to multiple issues”
“would hire again”
9. Professionalism
5.65/10
Nationwide Average: 8.31/10
1-800-PACK-RAT Moving and Storage receives mixed reviews, with some customers appreciating their efficiency and manners, while others criticize their conduct and professionalism.
Recent Reviews Mention...
“overall experience shows lack of professionalism”
“organized and worked with precision”
“Very unprofessional in handling the delivery”
10. Conflict Handling
1.55/10
Nationwide Average: 4.07/10
1-800-PACK-RAT Moving and Storage overwhelmingly disappoints, demonstrating poor customer service and a lack of effective resolutions to complaints and issues.
Recent Reviews Mention...
“they would not budge on the extra charge”
“my stuff is sitting in front of my house”
“no callback as promised, no email reply”
11. Precision & Care
5.18/10
Nationwide Average: 8.01/10
1-800-PACK-RAT Moving and Storage has received mixed but predominantly negative feedback, with several reports of damaged possessions and unsatisfactory container conditions.
Recent Reviews Mention...
“container with a hole led to wet items”
“glasses were broken”
“Scott damaged my trailer while moving cabinets”
Customer Insights
Cost: $ 589.00 from 5 reviews
Great Crew Members
| Grayson | appreciate his expertise |
| Phillip, Hardeep, Satinder, Jawad | all provided outstanding service and professionalism |
| Philip Walston | personally made the process easy |
| Hardeep | Hardeep was patient and diligent, negotiated successfully |
| Driver,Helper | they did a very good job and were friendly |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
Contact 1-800-PACK-RAT Moving and Storage
6601 S Laburnum Ave suite a, Richmond, VA, 23231
(800) 722-5728
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