D1 Moving, LLC, a family-owned and operated moving company, was founded in 2015 and has since expanded to multiple locations in Virginia. Their comprehensive services include residential and commercial moving, local and long-distance relocations, senior move management, full-service packing, and storage solutions in climate-controlled, secure warehouses. They pride themselves on providing exceptional customer service and a seamless moving experience, with vetted, trained, full-time employees handling clients' belongings with care. They were a finalist in the "Best of Richmond" awards in 2017 and 2019, and are dedicated to ensuring customers become part of the D1 Moving family. Looking to compare services and prices for a move? Consider browsing through the list of movers in Richmond, VA for more information.
D1 Moving, LLC
About D1 Moving, LLC
Additional Cities Served: Hampton, Charlottesville, Hopewell, Colonial Heights, Farmville, BlackstoneShow More >
Moving Services
- Residential & Commercial moving services
- Local & Long Distance moving services
- Senior Move Management services
- Packing services
- Storage services
- Full service packing
- Longterm storage options
- Junk hauls
- Auction pickups
- Package receiving and delivery
Authorized
for Interstate Moves
Last Checked: 01/09/25*Note: this license information has not been manually verified. Please confirm all license information at https://safer.fmcsa.dot.gov/CompanySnapshot.aspx
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Summarized Review of D1 Moving, LLC
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
D1 Moving, LLC has garnered mixed reviews with numerous customers facing poor experiences characterized by damage and dissatisfaction, though countered by a handful of highly positive testimonials praising their stress-free, efficient services.
Recent Reviews Mention...
“great work by movers”
“great service by movers”
“recommend this company and would hire again”
2. Punctuality
Nationwide Average: 8.07/10
D1 Moving, LLC has mixed reviews, with customers experiencing both timely service and significant delays.
Recent Reviews Mention...
“On time”
“showed up on time”
“did not arrive until almost 10am”
3. Affordability
Nationwide Average: 7.69/10
D1 Moving, LLC is viewed negatively by most for either charging too much for subpar performance or doubling costs unexpectedly, though a few found their pricing exceptionally low.
Recent Reviews Mention...
“bill was much higher than quoted”
“very affordable”
“dramatic increase in price”
4. Communication
Nationwide Average: 7.53/10
D1 Moving, LLC shows a predominantly poor performance with multiple instances of unresponsiveness, unprofessional service, and problems such as not returning calls or emails, with a few exceptions of positive experiences.
Recent Reviews Mention...
“Great communication”
“Horrible customer service”
“The contract person called to confirm day and time”
5. Stick to Prices
Nationwide Average: 5.99/10
D1 Moving, LLC has a poor track record, often charging much more than initially estimated, including significant increases and unnecessary fees for moving supplies.
Recent Reviews Mention...
“bill was much higher than quoted”
“estimate was inaccurate and no concessions made”
“increased the estimated price by 50%”
6. Speed
Nationwide Average: 8.58/10
D1 Moving, LLC has consistently received complaints for being incredibly slow, taking longer than necessary for moves, prolonging the process with complaints, and in some cases taking two days to complete a move.
Recent Reviews Mention...
“fast”
“took too long to load and unload with 3 movers”
“move took longer than expected”
7. Friendliness
Nationwide Average: 8.91/10
D1 Moving, LLC generally receives high praise for the amiability and respectfulness of their moving crew, aside from a couple of reports of disrespect and hostility.
Recent Reviews Mention...
“friendly”
“were very pleasant to deal with”
“they were super nice and friendly”
8. Will Hire Again
Nationwide Average: 8.18/10
D1 Moving, LLC seems to have a mixed but predominantly negative sentiment, with many customers expressing strong dissatisfaction and a few sharing high praise and intentions to reuse their services.
Recent Reviews Mention...
“would hire again”
“recommend this company and would hire again”
“would definitely hire again”
9. Professionalism
Nationwide Average: 8.31/10
D1 Moving, LLC has received predominantly negative feedback, with complaints about disrespect, damage, and overall unprofessional behavior, though there are a few instances of positive remarks highlighting dedication and tact amidst challenges.
Recent Reviews Mention...
“professional”
“very professional team”
“Professional, hard working and efficient”
10. Conflict Handling
Nationwide Average: 4.07/10
D1 Moving, LLC shows an overwhelmingly negative sentiment, as customers report a consistent lack of response, refusal to address complaints adequately, and general unhelpfulness, despite one instance of eventually taking responsibility for errors.
Recent Reviews Mention...
“insurance was never offered for damage”
“refused to accept responsibility for the damage”
“no effort to right the wrongs despite admitting negligence”
11. Precision & Care
Nationwide Average: 8.01/10
D1 Moving, LLC has received predominantly negative feedback due to numerous instances of damaged furniture and poorly packed items, offset by a few reports of careful and attentive handling.
Recent Reviews Mention...
“careful with our belongings and property”
“furniture was damaged with puncture holes, tears, and grease stains”
“Broke tons of furniture”
Customer Insights
Cost: $ 4267.00 from 3 reviews
Interstate Move Duration: 2 days from 5 reviews
Great Crew Members
Charles, KJ | great job, on time, friendly, professional, and fast |
Rusty | Rusty checked in during and after the move |
Mike G,Mike S,Francisco | best movers and very helpful |
Mike G, Jalen, Hollis, Daekwon | crew was professional, respectful, kind, and worked hard |
Mike G,Corey,KJ | incredibly efficient, communicative, patient, and kind |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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