The most significant cause of stress when moving is the cost. Traditional full-service movers can take care of everything for you, but at the same time, often come with a hefty price tag. Estes SureMove provides an innovative solution to the problem of cost-effective relocation. As a hybrid moving service, you get more flexibility and convenience at a more affordable price. Once Estes SureMove schedules your move, it'll deliver a trailer right at your doorstep where you have up to 3 days to pack up and load it. When you're ready, it'll have it picked up and delivered to your new home, where you have another three days to unload and unpack. Estes SureMove is focused on giving you the best solution for your moving needs. If you are looking for more movers in Richmond, VA, you can check out our parent company. You can also inquire about additional services such as storage or same-day pickup.
Estes SureMove
Ranked Top 3 Best Movers in Richmond, VA
About Estes SureMove
Additional Cities Served: Hampton, Petersburg, Hopewell, Colonial Heights, Springfield, BlackstoneShow More >
Moving Services
- Home moving
- Employee relocations
- Addons (such as sameday pickup)
- Liability Coverage
- Military move savings
- Cheap moving costs
- Local and longdistance moves
- Small moves
- Lastminute moves
- Furniture moving
If you’re moving across state lines, you likely need to hire a moving company with a VALID USDOT license. This licensing information comes from the Federal Motor Carrier Safety Administration and applies to a moving company's ability to perform a long distance INTERstate move (for example: from California to Texas). If your move crosses state lines within the same commercial zone, or metropolitan area (for example: DC to Alexandria, VA), it is generally not considered an interstate move and a moving company may not need an "Active" license from FMCSA to perform this type of move. INTRAstate moves (within the same state or city) are regulated by state and local jurisdictions and licensing requirements vary according to locale.Authorized
for Interstate Moves
Last Checked: 01/09/25*Note: this license information has not been manually verified. Please confirm all license information at https://safer.fmcsa.dot.gov/CompanySnapshot.aspx
Awards
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Summarized Review of Estes SureMove
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
Estes SureMove generally receives high praise for their professionalism, affordability, and reliability, with numerous customers reporting exceptional experiences, though there are isolated instances of dissatisfaction regarding service and item handling.
Recent Reviews Mention...
“Moved a 2000sq ft home without issues”
“friendly and helpful initially but damaged items”
“had a great experience”
2. Punctuality
Nationwide Average: 8.07/10
Estes SureMove consistently delivers on time, with numerous customer reviews highlighting their timeliness in arrivals, pickups, and drop-offs, and with many noting the professionalism and punctuality of the drivers.
Recent Reviews Mention...
“deliveries & pickups were on time”
“trailer showed up on time and they delivered on time”
“they were on time”
3. Affordability
Nationwide Average: 7.69/10
Estes SureMove is frequently praised for offering the best value, competitive pricing, and considerable savings over its competitors, making it a highly recommended option for cost-conscious customers seeking reliable moving services.
Recent Reviews Mention...
“cheaper option due to self-packing”
“lowest price”
“good value for the money”
4. Communication
Nationwide Average: 7.53/10
Estes SureMove generally receives high praise for its responsiveness, helpfulness, and the friendly, professional demeanor of its staff, with some isolated incidents of unresponsiveness or last-minute cancellations not being the norm.
Recent Reviews Mention...
“not responsive to calls, emails, and voicemail for 3 months”
“Responsive to request for earlier pickup”
“very communicative and responsive”
5. Stick to Prices
Nationwide Average: 5.99/10
Estes SureMove consistently honors their original price estimates, avoids hidden charges, and receives high praise from customers for their transparent and reliable billing practices.
Recent Reviews Mention...
“no upsell, price quoted is what I paid”
“problems were corrected immediately”
“As advertised implies no price change”
6. Speed
Nationwide Average: 8.58/10
Estes SureMove generally provides fast and efficient service, with prompt deliveries and quick drop-offs, though one report mentions a longer-than-expected duration.
Recent Reviews Mention...
“fast service”
“unload in a few hours instead of two days”
“Fast”
7. Friendliness
Nationwide Average: 8.91/10
Estes SureMove consistently demonstrates exceptional customer service with staff and drivers who are regularly described as kind, courteous, professional, and exceedingly friendly, fostering a perception of warmth and personalized care.
Recent Reviews Mention...
“everyone was efficient, kind & helpful”
“friendly and helpful on the phone”
“they were friendly”
8. Will Hire Again
Nationwide Average: 8.18/10
Estes SureMove is predominantly praised by customers who express high satisfaction, often recommending the service and affirming they would use the company again, although a few customers have had negative experiences impacting their willingness to rehire.
Recent Reviews Mention...
“would use again”
“would not hire again due to poor experience”
“would hire again”
9. Professionalism
Nationwide Average: 8.31/10
Estes SureMove generally receives high praise for their professional and courteous staff, with many customers noting the professionalism of drivers, although there are a few isolated reports of unprofessional behavior.
Recent Reviews Mention...
“lacked experience to navigate "long driveways"”
“super professional employees”
“very professional female driver and individuals”
10. Conflict Handling
Nationwide Average: 4.07/10
Estes SureMove shows mixed responses, with several customers reporting instances where the company was commendable in addressing and quickly resolving issues, but also a few cases where the company was criticized for lacking responsibility and failing to remediate problems.
Recent Reviews Mention...
“didn't take responsibility for damages”
“canceled last minute, did not rectify the situation”
“problems were corrected immediately and exceeded my expectations”
11. Precision & Care
Nationwide Average: 8.01/10
Estes SureMove generally receives high praise for delivering items undamaged and intact, despite a few reports of significant damage and careless incidents.
Recent Reviews Mention...
“handled items with care despite difficult driveway”
“expensive buffet got smashed and water damage”
“All my belongings were undamaged and accounted for”
Customer Insights
Interstate Move Duration: 10 days from 12 reviews
Great Crew Members
| Rachel | our move coordinator Rachel did an amazing job |
| Ron Hopkins | thanks to Ron Hopkins for great service |
| John | John was so communicative and responsive |
| Soraya | Soraya followed up every step of the way |
| John | John rescheduled the pickup dates and was very kind and professional |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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