Heroes Moving and Storage is a family-owned and operated business that has been serving Richmond and surrounding areas since 2010. It is proud to be accredited by the Better Business Bureau with an A rating, which is a testament to the company’s commitment to providing outstanding service. Heroes Moving and Storage strives to maintain the highest standards of excellence in every aspect of its residential and commercial moves, including packing and unpacking, climate-controlled storage, junk removal, and move-in and move-out cleaning. From the initial consultation to the final delivery, these pros work tirelessly to ensure that their clients are completely satisfied. Heroes Moving and Storage is happy to offer special promos, such as one free month of storage, 20% off packing supplies, and 10% off packing services. Veterans, enlisted personnel, police officers, firefighters, nurses, and EMTs are entitled to a 10% discount.
Heroes Moving and Storage
Ranked Top 3 Best Movers in Richmond, VA
About Heroes Moving and Storage
Additional Cities Served: Hampton, Richmond, Petersburg, Hopewell, Colonial Heights, New MarketShow More >
Moving Services
- Residential Moving
- Commercial Moving
- Piano Movers
- Safe Moving
- Packing Services
- Storage
- Senior Moving Services
- Safe Moving Company
- Climate-Controlled Storage Units
- Local Movers
Awards
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Summarized Review of Heroes Moving and Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
Heroes Moving and Storage is highly praised for their professionalism, efficiency, and the exceptional care they take with belongings, making moving experiences easy, stress-free, and overwhelmingly satisfying for customers.
Recent Reviews Mention...
“what a wonderful group of people”
“quick and professional work made the move easy”
“great experience with the service”
2. Punctuality
Nationwide Average: 8.07/10
Heroes Moving and Storage consistently demonstrated timeliness and reliability in their arrival and scheduling, with overwhelmingly positive feedback on their adherence to agreed-upon times.
Recent Reviews Mention...
“they were on time”
“arrived on time for both pack out and pack in”
“They were prompt”
3. Affordability
Nationwide Average: 7.69/10
Heroes Moving and Storage is generally perceived as offering reasonable, fair, and competitive prices with many customers expressing high satisfaction over the cost relative to the quality of service provided.
Recent Reviews Mention...
“ridiculous price for a 2 bedroom move”
“The pricing was really good”
“Price was not bad”
4. Communication
Nationwide Average: 7.53/10
Heroes Moving and Storage generally receives high praise for their friendly, communicative crew, prompt and professional responses, and clear communication throughout the service process, though there are a few isolated reports of unresponsiveness.
Recent Reviews Mention...
“no hiccups with rescheduling”
“crew was communicative and friendly”
“great communication”
5. Stick to Prices
Nationwide Average: 5.99/10
Heroes Moving and Storage consistently adheres to their initial estimates, often adjusting costs in favor of the customer with clear, accurate quotes and no hidden fees.
Recent Reviews Mention...
“no mention of changing quoted prices, so giving benefit of the doubt”
“cost was adjusted accordingly to less hours”
“estimate was clear and concise”
6. Speed
Nationwide Average: 8.58/10
Heroes Moving and Storage consistently receives praise for their efficiency and quickness, completing moves rapidly and effectively, despite isolated feedback about slow service on a hot day or an incomplete move.
Recent Reviews Mention...
“quick work described in the review”
“move completed quickly”
“had me moved in two hours”
7. Friendliness
Nationwide Average: 8.91/10
Heroes Moving and Storage consistently demonstrates outstanding polite, professional, and cheerful service, with customers highlighting the team's communicative, respectful, and personable approach, contributing to positive and stress-free moving experiences.
Recent Reviews Mention...
“Cory and Carlo could not have been better”
“described as polite, communicative and friendly”
“crew was very friendly”
8. Will Hire Again
Nationwide Average: 8.18/10
Heroes Moving and Storage receives highly favorable feedback with the majority of customers expressing a strong desire to reuse their services, recommend them to others, and thank the team for their outstanding service, overshadowing the rare dissatisfied voice.
Recent Reviews Mention...
“many thanks for your excellent service”
“would definitely hire again”
“would use the service again, very positive experience”
9. Professionalism
Nationwide Average: 8.31/10
Heroes Moving and Storage consistently receives acclaim for its crew's professionalism, efficiency, and courteous behavior, with an isolated mention of a need for language discretion.
Recent Reviews Mention...
“crew was very professional”
“professional and assembled kitchen table”
“professional crew members”
10. Conflict Handling
Nationwide Average: 4.07/10
Heroes Moving and Storage generally demonstrates a commitment to resolving issues and making amends, as evidenced by multiple accounts of proactive and swift actions to repair damages and address customer concerns, despite a few instances of communication and resolution delays.
Recent Reviews Mention...
“did not respond about being overcharged”
“repaired a part of my bed”
“They don't make up excuses for bad things”
11. Precision & Care
Nationwide Average: 8.01/10
Heroes Moving and Storage generally receives high praise for their meticulousness and concern in protecting customers' belongings throughout the moving process, though there are a few reports of damage.
Recent Reviews Mention...
“everything was in prime condition”
“very careful with all of our belongings”
“gentle with our belongings, nothing was damaged”
Customer Insights
Local Move Duration: 4 hours from 5 reviews
Great Crew Members
| Cory, Carlo | Cory and Carlo could not have been better |
| Steel, Jamal, Dom | quick and professional work, care package gesture |
| Carlo, Germiah, Lamar, Antonio | they were professional, friendly, and efficient |
| Mike, Jason, Rob | went above and beyond during the move |
| Macy | Macy was nice |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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