PODS Moving & Storage, which started in 1998, has nearly 25 years of experience in the moving and storage industry. Based in Richmond, Virginia, the company offers services in the United States, Canada, Australia, and the United Kingdom. PODS provides flexible and convenient moving and storage solutions, allowing customers to store and access their belongings in portable containers. The company offers multiple container sizes and provides additional services such as car shipping, moving supplies, and packing and loading assistance. Recognized for its innovation in the industry, PODS received the title of the number one moving and storage company in 2023 by Move.org.
PODS Moving & Storage
About PODS Moving & Storage
Additional Cities Served: Hopewell, Colonial Heights, Blackstone
Moving Services
- Local Moving
- LongDistance Moving
- Storage Services
- Packing & Loading Assistance
- Car Shipping
- Moving Supplies
- OnSite Storage
- Commercial Moving
- Moving and Storage Supplies
- Packing and Loading Support
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Summarized Review of PODS Moving & Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
7.88/10
Nationwide Average: 8.44/10
PODS Moving & Storage generally provides excellent service and customer satisfaction, though there are a few instances of dissatisfaction and complaints about their service.
Recent Reviews Mention...
“Chose PODS and was well worth the money”
“Phenomenal customer service and very friendly”
“Made move so much easier”
2. Punctuality
7.67/10
Nationwide Average: 8.07/10
PODS Moving & Storage generally exhibits reliability and timeliness, with most reviews highlighting on-time deliveries and pickups despite a few instances of delays and miscommunications.
Recent Reviews Mention...
“They showed up on time for the scheduled delivery”
“drop off and pick up times were within the timeframe”
“pick up was late”
3. Affordability
5.79/10
Nationwide Average: 7.69/10
PODS Moving & Storage receives a mix of feedback with numerous customers finding their services reasonably priced and cost-effective, while a significant number also report experiences of unexpected high costs, hidden fees, and feeling overcharged.
Recent Reviews Mention...
“the most expensive of all the services”
“Cost seemed high but ultimately well worth the money”
“great price”
4. Communication
5.61/10
Nationwide Average: 7.53/10
PODS Moving & Storage experiences a wide range of feedback, with some customers appreciating easy and effective communication channels, particularly online, while a significant number report difficulties in reaching out, inconsistencies, and dissatisfaction in customer service interactions.
Recent Reviews Mention...
“issue was not resolved despite multiple calls”
“called the office three times and still no response.”
“Changing a pick up date was easy online”
5. Stick to Prices
4.05/10
Nationwide Average: 5.99/10
PODS Moving & Storage frequently fails to adhere to their initial quotes, as evidenced by numerous complaints of unexpected charges and unmet price promises, despite a minority of positive feedback appreciating accurate billing and the absence of hidden fees.
Recent Reviews Mention...
“no pre weight ticket provided”
“charged unexpected fees on the backend”
“charged me an extra $1200”
6. Speed
7.36/10
Nationwide Average: 8.58/10
PODS Moving & Storage generally receives high praise for their quick and efficient service, though there have been notable instances of significant delays.
Recent Reviews Mention...
“Quick delivery indicates speediness”
“delays caused a whole month for POD to be moved”
“efficient and accommodating”
7. Friendliness
7.43/10
Nationwide Average: 8.91/10
PODS Moving & Storage generally receives positive feedback for their polite, professional, and helpful service, despite a few negative experiences regarding rudeness and lack of empathy.
Recent Reviews Mention...
“Drove away without saying I am Sorry.”
“PODS drivers were polite & professional”
“Very friendly”
8. Will Hire Again
6.56/10
Nationwide Average: 8.18/10
PODS Moving & Storage receives mixed feedback with a significant number of customers expressing high satisfaction and a willingness to use their services again, contrasted by a noteworthy portion who would not consider rehiring due to various negative experiences.
Recent Reviews Mention...
“would not recommend based on the experience”
“would not hire again due to the damages and poor response.”
“would hire again”
9. Professionalism
6.89/10
Nationwide Average: 8.31/10
PODS Moving & Storage seems to receive predominantly positive feedback, highlighting a mainly professional, polite, and helpful staff, despite a few reports of unprofessional conduct.
Recent Reviews Mention...
“driver showed poor conduct by driving away after damaging property.”
“PODS drivers were professional”
“Vernon was professional, capable, and sincerely polite”
10. Conflict Handling
3.55/10
Nationwide Average: 4.07/10
PODS Moving & Storage appears to struggle significantly with resolving customer issues, despite a few instances where customers reported satisfactory resolutions.
Recent Reviews Mention...
“issue was not resolved despite multiple calls”
“no response after calls to the office regarding the issues.”
“Jim was extremely accommodating”
11. Precision & Care
5.67/10
Nationwide Average: 8.01/10
PODS Moving & Storage experiences mixed reviews, with instances of significant care and attention leading to perfect condition items contrasting sharply with reports of damage due to leaks, mold, and mishandling.
Recent Reviews Mention...
“driver damaged my handy cap ramp and the POD.”
“half of my clothes were sun damaged”
“lost many items due to mold”
Customer Insights
Cost: $ 1405.00 from 6 reviews
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
Contact PODS Moving & Storage
3021 Vernon Rd, Richmond, VA, 23228
(877) 770-7637
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