Regency Moving & Storage LLC is a family-owned and operated moving company established in 1987 by Cliff Krug Sr. and his eldest son Scott. The company has two warehouse locations in Woodbridge and Richmond, Virginia. Their services include local moving, long-distance moving, international moving, office moving, packing, storage, and boxes. Regency Moving & Storage emphasizes their commitment to excellence, customer satisfaction, and personalized care during the moving process. The company uses a fleet of 30 trucks to provide world-class moving services across a wide service area in Virginia.
Regency Moving & Storage LLC
About Regency Moving & Storage LLC
Additional Cities Served: Charlottesville, Petersburg, Hopewell, Colonial Heights
Moving Services
- Local Moving Services
- Long Distance Moving Services
- Office Moving Services
- International Moving Services
- Packing Service
- Storage Service
- Boxes Service
Virginia Moving License
Active
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Summarized Review of Regency Moving & Storage LLC
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
6.96/10
Nationwide Average: 8.44/10
Regency Moving & Storage LLC appears to have disappointed many of its customers with substandard service, though a few have reported satisfactory outcomes.
Recent Reviews Mention...
“most reliable and trustworthy experience”
“recommend this company and would hire again”
“great job by movers”
2. Punctuality
7.79/10
Nationwide Average: 8.07/10
Regency Moving & Storage LLC struggles with timely arrivals and prompt notifications, despite an occasional on-time delivery.
Recent Reviews Mention...
“On time”
“punctual”
“were there every step of the way”
3. Affordability
4.08/10
Nationwide Average: 7.69/10
Regency Moving & Storage LLC often appears to charge significantly more than their initial quotes, although a few customers have found their services to be reasonably priced or under the quoted price.
Recent Reviews Mention...
“affordable”
“less money than other companies”
“Bill was $1000+ over the estimate.”
4. Communication
6.46/10
Nationwide Average: 7.53/10
Regency Moving & Storage LLC struggles significantly, with instances of miscommunication, unreturned calls, and rude behavior, despite efforts to respond promptly in some cases.
Recent Reviews Mention...
“Scott was easy to work with”
“answered all my questions”
“Janice really answered the questions I had”
5. Stick to Prices
2.86/10
Nationwide Average: 5.99/10
Regency Moving & Storage LLC frequently fails to adhere to initial quotes, leading to numerous customer complaints about higher final bills, though there were a couple of instances where the final cost was under or matched the quote.
Recent Reviews Mention...
“Another company tried to raise their price last minute”
“charged $400 over the estimate”
“Bill was not adjusted as requested.”
6. Speed
5.99/10
Nationwide Average: 8.58/10
Regency Moving & Storage LLC receives mixed feedback, with some customers appreciating a smooth and efficient move while many others criticize the packers for working slowly, taking excessive time to complete moves, and lacking strategy and efficiency.
Recent Reviews Mention...
“were efficient”
“belongings delivered days before expected”
“loading and unloading were done in a timely manner”
7. Friendliness
6.78/10
Nationwide Average: 8.91/10
Regency Moving & Storage LLC exhibits a polarizing division of opinion, with customers experiencing extremes of both highly positive and negative interactions, highlighting inconsistency in the behavior of its staff.
Recent Reviews Mention...
“they are friendly”
“everyone involved was a pleasure to work with”
“were courteous”
8. Will Hire Again
6.5/10
Nationwide Average: 8.18/10
Regency Moving & Storage LLC overwhelmingly faces reluctance from past customers, with a predominant sentiment of dissatisfaction and refusal for future services, despite a few highly positive endorsements.
Recent Reviews Mention...
“would use this company every time I move”
“would definitely hire again”
“recommend this company and would hire again”
9. Professionalism
6.45/10
Nationwide Average: 8.31/10
Regency Moving & Storage LLC receives mixed feedback but predominantly negative opinions highlight issues such as unprofessional behavior, being grossly understaffed, and lacking necessary tools, overshadowing the few instances of high praise for professionalism and politeness.
Recent Reviews Mention...
“professional”
“professional”
“his team is top notch”
10. Conflict Handling
1.58/10
Nationwide Average: 4.07/10
Regency Moving & Storage LLC demonstrates a consistent lack of effort and responsibility, highlighted by their minimal responses to concerns, failure to take responsibility for damages, neglecting to pay insurance claims, and lack of proactiveness even when items are found.
Recent Reviews Mention...
“unwillingness to address or rectify issues properly”
“company wasn't liable for damages”
“owner was rude and not helpful in solving issues”
11. Precision & Care
6.62/10
Nationwide Average: 8.01/10
Regency Moving & Storage LLC has shown inconsistency, receiving both high praise for careful treatment and critical feedback for significant damages and mishandling of customers' possessions.
Recent Reviews Mention...
“very careful with my furniture”
“antique piece arrived in perfect condition”
“Took great care of my stuff”
Customer Insights
Local Move Duration: 12 hours from 3 reviews
Great Crew Members
| Scott | easy to work with |
| Scott | Scott sent great men |
| Janice | answered questions and was very knowledgeable |
| Sales person | provided thorough estimate and quick responses |
| Jesse, Kalum | Jesse and Kalum were attentive and protected belongings well |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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