Smartbox Moving and Storage is a premier provider of mobile, on-demand storage units, offering a convenient and secure approach to portable storage. Serving customers in the Richmond area, the company provides reliable long-distance moving services and storage solutions for each customer's unique needs. Its innovative design ensures easy loading and unloading, and smart storage options at an affordable price. The company's wide range of services includes long distance moving, storage units, local moving, and corporate moving. Partnering with third-party vendors HireAHelper and Global Van Lines for loading and unloading, Smartbox has built a reputation for providing exceptional customer support and professional relocation services in Richmond, VA.
Smartbox Moving and Storage
About Smartbox Moving and Storage
Additional Cities Served: Petersburg, Hopewell, Colonial Heights, Blackstone, New Market, Rural Retreat
Moving Services
- Long Distance Moving
- Moving Locally
- Corporate Moving
- Moving Labor Services
- Loading Services
- Unloading Services
- Nationwide Moving Services
- Storage Units
- Portable Storage Units
- Hourly Moving Services
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Summarized Review of Smartbox Moving and Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
Smartbox Moving and Storage appears to be highly regarded for their professional, efficient service and friendly staff, despite a few instances of dissatisfaction primarily concerning customer service and damage responsibility.
Recent Reviews Mention...
“Timely, professional service”
“staff are friendly and professional”
“awesome company”
2. Punctuality
Nationwide Average: 8.07/10
Smartbox Moving and Storage generally receives positive feedback for timely deliveries, though there are notable instances of delays and no-shows.
Recent Reviews Mention...
“Showed up on time”
“they did not show up as scheduled”
“the driver was on time”
3. Affordability
Nationwide Average: 7.69/10
Smartbox Moving and Storage is generally viewed as providing great value and competitive pricing, though there are notable exceptions where customers felt the service was not worth the cost or were upset by unexpected expenses.
Recent Reviews Mention...
“great price made it very affordable”
“theirs was the best pricing”
“Awesome value”
4. Communication
Nationwide Average: 7.53/10
Smartbox Moving and Storage generally receives high praise for their responsiveness and helpfulness, though there are notable complaints regarding poor customer service experiences, such as difficulties in reaching out and obtaining needed information.
Recent Reviews Mention...
“driver was extraordinarily helpful and thoughtful”
“very patient with my schedule and needs”
“clear about rental expectations, helpful with questions”
5. Stick to Prices
Nationwide Average: 5.99/10
Smartbox Moving and Storage often disappoints customers with inconsistent billing practices, though there are exceptions where the company honors its initial quotes.
Recent Reviews Mention...
“got a minor refund for mess ups”
“still due a $3500+ refund”
“only charged for what I used”
6. Speed
Nationwide Average: 8.58/10
Smartbox Moving and Storage receives mixed feedback, with some customers praising their efficiency and speed, while others experienced significant delays and slow service.
Recent Reviews Mention...
“Quick efficient service”
“received my items much later than promised”
“delivery was quick”
7. Friendliness
Nationwide Average: 8.91/10
Smartbox Moving and Storage overwhelmingly receives praise for their helpful, thoughtful, and friendly staff, despite a few criticisms of rudeness.
Recent Reviews Mention...
“driver was extraordinarily helpful and thoughtful”
“staff are friendly”
“the delivery driver was really accommodating and nice”
8. Will Hire Again
Nationwide Average: 8.18/10
Smartbox Moving and Storage generally enjoys positive sentiment, with many customers expressing strong satisfaction and intent to reuse or recommend their services, though a minority have had strongly negative experiences.
Recent Reviews Mention...
“would hire again”
“driver was extraordinarily helpful and thoughtful”
“patient with my schedule and needs”
9. Professionalism
Nationwide Average: 8.31/10
Smartbox Moving and Storage generally receives high commendations for their professional conduct, although there are notable exceptions highlighting concerns about lack of care for customers and unprofessional practices.
Recent Reviews Mention...
“crew was professional”
“driver was extraordinarily helpful and thoughtful”
“staff are professional”
10. Conflict Handling
Nationwide Average: 4.07/10
Smartbox Moving and Storage generally fails to address complaints satisfactorily, with consistent reports of unresolved issues, lack of follow-up, and refusal to provide refunds or accommodations.
Recent Reviews Mention...
“no call to apologize or assist after incident, implies poor willingness”
“after raising a complaint, there was no follow-up”
“would not replace my stuff”
11. Precision & Care
Nationwide Average: 8.01/10
Smartbox Moving and Storage displays inconsistent performance with several reports of significant damage contrasting with instances of satisfactory care.
Recent Reviews Mention...
“one of the drivers dropped my pod and broke just about everything”
“took extra care to protect the low hanging tree limbs”
“severe water damage from their box”
Great Crew Members
Deandre | walked the property with me to insure correct placement |
driver was friendly, courteous, and very knowledgeable | |
D'Andre | D'Andre was so kind. |
Driver | the best in Richmond, VA |
Katy | OUTSTANDING and very accommodating |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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