Southside Moving and Storage is a trusted and reliable moving company based in Norfolk, Virginia. With a focus on personalization, they offer customized moving experiences tailored to individual needs, serving residential and commercial clients across Hampton Roads and beyond. Services include local and intrastate moves, military moves, professional packing, piano moving, as well as short and long-term storage options. As a fully licensed, bonded, and insured provider, they guarantee no hidden fees or charges and operate clean trucks with proper equipment. If you are looking for Richmond, VA movers, it is worth considering Southside Moving and Storage. They pride themselves on delivering timely, efficient, and professional moving services at surprisingly affordable rates.
Southside Moving and Storage
About Southside Moving and Storage
Additional Cities Served: Hopewell, Blackstone
Moving Services
- Residential Moving
- Commercial Moving
- Military Moving
- Local Moving
- Intrastate Moving
- ShortTerm Storage
- LongTerm Storage
- Piano Moving
- Professional Packing Service
- InHome Moving
If you’re moving across state lines, you likely need to hire a moving company with a VALID USDOT license. This licensing information comes from the Federal Motor Carrier Safety Administration and applies to a moving company's ability to perform a long distance INTERstate move (for example: from California to Texas). If your move crosses state lines within the same commercial zone, or metropolitan area (for example: DC to Alexandria, VA), it is generally not considered an interstate move and a moving company may not need an "Active" license from FMCSA to perform this type of move. INTRAstate moves (within the same state or city) are regulated by state and local jurisdictions and licensing requirements vary according to locale.Authorized
for Interstate Moves
Last Checked: 01/10/25*Note: this license information has not been manually verified. Please confirm all license information at https://safer.fmcsa.dot.gov/CompanySnapshot.aspx
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Summarized Review of Southside Moving and Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
Southside Moving and Storage has a predominantly negative reputation, with numerous customers expressing deep dissatisfaction due to damaged belongings, lack of professionalism, and overall poor service experiences, despite a few highly positive reviews.
Recent Reviews Mention...
“Worst experience that I've ever had”
“great overall service”
“terrible overall experience”
2. Punctuality
Nationwide Average: 8.07/10
Southside Moving and Storage has mixed feedback, with several customers citing timely service, while a notable number report significant delays and issues with timeliness.
Recent Reviews Mention...
“were very punctual”
“showed up hours late”
“Tony, Steven, and Timothy were punctual”
3. Affordability
Nationwide Average: 7.69/10
Southside Moving and Storage receives mixed reviews with a number of customers finding it to offer exceptional value and competitive rates, while a significant portion criticizes it for overcharging, billing over double the estimated costs, and not delivering service worth the money charged.
Recent Reviews Mention...
“the rate was an exceptional value”
“cost $10,000 which seems expensive”
“far less expensive than other options”
4. Communication
Nationwide Average: 7.53/10
Southside Moving and Storage predominantly exhibits poor responsiveness and assistance, with numerous reports of ignored calls and emails, alongside a few instances of satisfactory interactions.
Recent Reviews Mention...
“Only response was an email saying "fill out this form"”
“were very responsive ”
“ignored calls and emails, poor assistance”
5. Stick to Prices
Nationwide Average: 5.99/10
Southside Moving and Storage frequently overcharges customers beyond their initial quotes, leading to widespread dissatisfaction with their pricing practices.
Recent Reviews Mention...
“Overcharged me and did not stick to quoted prices”
“charged over the agreed upon price”
“charged us $350 extra”
6. Speed
Nationwide Average: 8.58/10
Southside Moving and Storage receives mixed feedback, with numerous customers experiencing delays and slow moving times, although some report exceptionally quick and efficient service.
Recent Reviews Mention...
“Had to pay more due to worker sitting down and not working”
“move was very slow, needed additional help”
“made a 2-day move happen in one day”
7. Friendliness
Nationwide Average: 8.91/10
Southside Moving and Storage generally receives praise for its polite and hard-working staff, though it faces criticism from some customers for unprofessional behavior and poor customer service.
Recent Reviews Mention...
“they are friendly”
“unprofessional behavior by smoking inside”
“crew was so friendly”
8. Will Hire Again
Nationwide Average: 8.18/10
Southside Moving and Storage has overwhelmingly negative feedback, with numerous customers explicitly stating they would not use or recommend the company's services again, despite a few positive reviews praising their experience.
Recent Reviews Mention...
“I repeat, CALL ANYONE ELSE, ANYONE, EXCEPT THIS COMPANY!!!”
“recommend this company and would hire again”
“would have never used them based on YELP ratings”
9. Professionalism
Nationwide Average: 8.31/10
Southside Moving and Storage has received numerous complaints about unprofessional behavior, inexperienced handlers, and damage to items, despite a few highly praised instances of professionalism and efficient service.
Recent Reviews Mention...
“One of the workers did nothing but sat down the entire time”
“crew was unprofessional, smoking violation”
“helpful, efficient, and thorough crew”
10. Conflict Handling
Nationwide Average: 4.07/10
Southside Moving and Storage overwhelmingly demonstrates a lack of effort and responsiveness in addressing and rectifying issues, with customers frequently experiencing ignored claims, denied responsibility, and a general refusal to adequately resolve damages and disputes.
Recent Reviews Mention...
“Took 6 months and involvement of BBB to get some compensation”
“ignored my attempts to file a claim”
“did not address or explain denied claim”
11. Precision & Care
Nationwide Average: 8.01/10
Southside Moving and Storage predominantly receives criticism for damaging furniture, personal items, and properties, despite a few positive remarks about careful handling.
Recent Reviews Mention...
“They damaged almost every piece of furniture”
“took great care to wrap and move items carefully”
“damaged and lost personal items”
Customer Insights
Cost: $ 668.00 from 5 reviews
Local Move Duration: 6 hours from 13 reviews
Interstate Move Duration: 2 days from 5 reviews
Great Crew Members
| Steve, Shaun, Emmanuel, Deon | did a great job and are nice guys |
| Steve, Derek, Marco | efficient movers which made my move expedite |
| E, Jo | E and Jo were great despite the situation |
| Tony, Steven, Timothy | Tony, Steven, and Timothy were awesome |
| Calvin, Steve R. | Calvin and Steve R. were kind, efficient, and accommodating |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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