Moving doesn't have to be stressful. In fact, Ace Moving & Storage believes you should enjoy the process. Located in Roanoke, Virginia, it has been operating since 1993. It's a full-service moving company that promises an affordable, stress-free move. Ace Moving & Storage employees are courteous and friendly. It knows that making a good impression is key to customer satisfaction. Moreover, its moving crews are experts in the industry. Ace Moving & Storage movers are skilled and experienced in all aspects of moving, so you won't have to lift a finger from start to finish. Whether you are moving locally or long-distance, you are in good hands with Ace Moving & Storage.
Ace Moving & Storage
Ranked Top 10 Best Movers in Roanoke, VA
About Ace Moving & Storage
Additional Cities Served: Lynchburg, Blacksburg, Danville, Salem, Christiansburg, RadfordShow More >
Moving Services
- Full-Service Local and Long Distance Moving
- Residential Moving
- Commercial Moving
- Storage Services
- Piano Moving
- Packing Services
- Local office moving within the S.W. Virginia, Roanoke, Blacksburg, New River Valley, and Lynchburg areas
- Intrastate and interstate office moving
- Internal office moving within the same building
- Furniture inventory for clients
USDOT Interstate License
If you’re moving across state lines, you likely need to hire a moving company with a VALID USDOT license. This licensing information comes from the Federal Motor Carrier Safety Administration and applies to a moving company's ability to perform a long distance INTERstate move (for example: from California to Texas). If your move crosses state lines within the same commercial zone, or metropolitan area (for example: DC to Alexandria, VA), it is generally not considered an interstate move and a moving company may not need an "Active" license from FMCSA to perform this type of move. INTRAstate moves (within the same state or city) are regulated by state and local jurisdictions and licensing requirements vary according to locale.
If you’re moving across state lines, you likely need to hire a moving company with a VALID USDOT license. This licensing information comes from the Federal Motor Carrier Safety Administration and applies to a moving company's ability to perform a long distance INTERstate move (for example: from California to Texas). If your move crosses state lines within the same commercial zone, or metropolitan area (for example: DC to Alexandria, VA), it is generally not considered an interstate move and a moving company may not need an "Active" license from FMCSA to perform this type of move. INTRAstate moves (within the same state or city) are regulated by state and local jurisdictions and licensing requirements vary according to locale.Authorized
for Interstate Moves
Last Checked: 12/20/24*Note: this license information has not been manually verified. Please confirm all license information at https://safer.fmcsa.dot.gov/CompanySnapshot.aspx
Awards
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Summarized Review of Ace Moving & Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
9.29/10
Nationwide Average: 8.44/10
Ace Moving & Storage generally receives high praise for their expertise, efficiency, professionalism, and courteousness, with the majority of clients reporting excellent experiences, though there are a few instances of dissatisfaction.
Recent Reviews Mention...
“impressed with their expertise and thorough job”
“worked quickly and carefully”
“excellent work by the company”
2. Punctuality
9.11/10
Nationwide Average: 8.07/10
Ace Moving & Storage generally displays a consistent trend of being on time and accommodating schedule changes, with only a few instances of tardiness or lack of communication reported.
Recent Reviews Mention...
“they showed up late”
“on-time and prompt”
“arrive between that time frame”
3. Affordability
8.64/10
Nationwide Average: 7.69/10
Ace Moving & Storage is generally perceived as offering reasonable, fair, and often lower-than-expected costs for their services, notwithstanding a few instances of customers being charged more than quoted or finding the service expensive.
Recent Reviews Mention...
“priced reasonably compared to others”
“cost was half what another company wanted to charge”
“I feel like I received good value”
4. Communication
8.86/10
Nationwide Average: 7.53/10
Ace Moving & Storage generally receives high praise for their responsiveness, clarity, and professionalism, though there are a few instances of dissatisfaction regarding schedule changes and issue resolution.
Recent Reviews Mention...
“employees gave tips and communicated strategy well”
“call the customer to advise”
“company has washed their hands of responsibility”
5. Stick to Prices
6.58/10
Nationwide Average: 5.99/10
Ace Moving & Storage has received mixed feedback, with some customers reporting inconsistent and higher-than-quoted charges, while others commend the company for providing accurate estimates and adhering to the initial quotes.
Recent Reviews Mention...
“they sent different quotes with incorrect items”
“not trustworthy in sticking to their quotes”
“charged me for extra work I did not order”
6. Speed
9.5/10
Nationwide Average: 8.58/10
Ace Moving & Storage is overwhelmingly praised for their efficiency and quick service, with numerous clients highlighting their ability to conduct moves in a prompt and effective manner.
Recent Reviews Mention...
“worked quickly”
“move was quick and efficient despite hot weather”
“move took excessively long due to inadequate crew”
7. Friendliness
9.76/10
Nationwide Average: 8.91/10
Ace Moving & Storage receives overwhelmingly positive acclaim for their courteous, professional, and personable team that consistently demonstrates honesty, caring, and respectful interactions with clients.
Recent Reviews Mention...
“employees were honest and caring”
“polite, professional, and friendly”
“Frankie and Jeremy were courteous”
8. Will Hire Again
9.29/10
Nationwide Average: 8.18/10
Ace Moving & Storage appears to have a strong reputation, with many customers expressing high levels of satisfaction and a strong likelihood to recommend or use their services again, despite a few isolated reports of dissatisfaction or unwillingness for repeat business.
Recent Reviews Mention...
“highly recommend Ace Moving and Storage”
“I highly recommend and would hire again”
“highly recommend ACE and great experience”
9. Professionalism
9.38/10
Nationwide Average: 8.31/10
Ace Moving & Storage is highly regarded for their professional behavior and efficiency, though there were some isolated instances of unprofessional conduct and perceived inexperience.
Recent Reviews Mention...
“professional behavior throughout”
“loading team less knowledgeable but still professional”
“prompt, professional, and efficient work”
10. Conflict Handling
6.97/10
Nationwide Average: 4.07/10
Ace Moving & Storage generally appears committed and responsive in addressing customer issues, as evidenced by several high praise reports, despite a few instances of dissatisfaction regarding problem resolution.
Recent Reviews Mention...
“took care to wrap and secure broken item”
“came out on their day off”
“unwilling to rectify issues properly”
11. Precision & Care
9.17/10
Nationwide Average: 8.01/10
Ace Moving & Storage generally receives high praise for their meticulous and respectful approach to customer belongings, although there are a few instances of dissatisfaction due to damage or inadequate care.
Recent Reviews Mention...
“ran out of time but promised to complete items next day”
“took extra care with my things”
“Frankie and Jeremy were very careful with my belongings”
Customer Insights
Cost: $ 1209.00 from 3 historical data points
Local Move Duration: 3.25 hours from 8 reviews
Interstate Move Duration: 2 days from 3 reviews
Great Crew Members
| Frankie, Jeremy | very careful with my belongings and courteous |
| Mikey G., Frankie A. | very skilled, friendly, and personable |
| CJ, Tra, Austin, Mike, Xavier | positive, upbeat, professional, hardworking, and kind |
| CJ, Austin, Mike, Josh | they showed care and made the process enjoyable |
| Josh,Savonte,Jeremy | deserve praise for their awesome work |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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Additional Resources
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