PODS Moving & Storage is a leading moving and storage company that pioneered the concept of portable storage containers in 1998. The company is based in the United States with over 245 storage center locations servicing 46 states and 6 provinces, as well as international locations in Canada, Australia, and the United Kingdom. Serving also as movers in Roanoke, VA, PODS provides personalized moving and storage solutions, offering flexibility, adjustable scheduling, and a variety of container sizes. Their services include local and long-distance moving, on-site storage, packing supplies, connection to trusted local labor providers, and car shipping assistance. With nearly 25 years of experience, PODS is committed to delivering safe, secure, and convenient moving solutions.
PODS Moving & Storage
About PODS Moving & Storage
Additional Cities Served: Lynchburg, Salem, Christiansburg, Radford, Vinton, BedfordShow More >
Moving Services
- Local Moving
- LongDistance Moving
- Storage OnSite
- Store at Our Facilities
- Contents Protection
- Packing & Loading Assistance
- Moving Supplies
- Car Shipping
- Moving and Storage Supplies
- Packing and Loading Support
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Summarized Review of PODS Moving & Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
PODS Moving & Storage appears to be highly appreciated for its great service, customer care, and easy moving experience, though there are a few accounts of dissatisfaction concerning customer service issues, overcharging, and property damage.
Recent Reviews Mention...
“charged without providing services and without refund”
“horrible experience with the company”
“Excellent customer service makes me happy”
2. Punctuality
Nationwide Average: 8.07/10
PODS Moving & Storage has mixed feedback, with some customers praising their on-schedule service while others report significant delays and rescheduling issues.
Recent Reviews Mention...
“delivered and picked up on time”
“on time”
“Pods showed on schedule”
3. Affordability
Nationwide Average: 7.69/10
PODS Moving & Storage receives mixed reviews, with some customers praising its cost-effectiveness and good value, while others criticize the company for excessive charges and questionable billing practices.
Recent Reviews Mention...
“charged $2000 without proper documentation”
“the cost was great for the distance”
“good price mentioned”
4. Communication
Nationwide Average: 7.53/10
PODS Moving & Storage shows mixed experiences with considerable negative feedback regarding responsiveness and service follow-up, counterbalanced by instances of outstanding customer service and professionalism.
Recent Reviews Mention...
“lacked invoice or confirmation, poor follow-up on service”
“spent a long time on phone during working hours”
“customer service was excellent”
5. Stick to Prices
Nationwide Average: 5.99/10
PODS Moving & Storage often receives criticism for adding unexpected charges and not honoring initial quotes, although there are a few instances where customers have reported straightforward pricing or appropriate refunds for unused services.
Recent Reviews Mention...
“charged without confirmation of quote or contract”
“charged $225 more despite promises”
“the pricing structure was very straightforward”
6. Speed
Nationwide Average: 8.58/10
PODS Moving & Storage is consistently praised for being efficient, quick, and minimizing street blockage, with a speedy pickup process.
Recent Reviews Mention...
“efficient”
“Quick. Efficient”
“Speedy pickup”
7. Friendliness
Nationwide Average: 8.91/10
PODS Moving & Storage generally receives positive feedback for courteous, professional, and friendly staff, despite a few reports of disrespect and arrogance from their representatives.
Recent Reviews Mention...
“first representative was arrogant”
“the rep was nice”
“Everyone was courteous and professional”
8. Will Hire Again
Nationwide Average: 8.18/10
PODS Moving & Storage has received mixed feedback, with a group of customers expressing strong loyalty and satisfaction, ready to use their services again, and another significant portion stating they wouldn’t consider rehiring due to various negative experiences.
Recent Reviews Mention...
“would not hire again due to poor experience”
“Highly recommend and would use again”
“would definitely not hire again”
9. Professionalism
Nationwide Average: 8.31/10
PODS Moving & Storage receives mixed feedback, with some customers commending the team for their professionalism and courteous service, while others criticize them for unprofessional behavior and mishandling concerns.
Recent Reviews Mention...
“not professional in handling concerns and contract issues”
“employee removed POD without permission, unprofessional behavior”
“Everyone we came in contact with was professional”
10. Conflict Handling
Nationwide Average: 4.07/10
PODS Moving & Storage generally seems non-responsive and ineffective in resolving customer issues, with customers frequently experiencing lack of follow-up, difficulties in receiving refunds, and unsatisfactory handling of damage claims.
Recent Reviews Mention...
“did not attempt to rectify the situation or refund”
“have to wait 7 to 10 days for a refund”
“failed to rectify the situation”
11. Precision & Care
Nationwide Average: 8.01/10
PODS Moving & Storage appears to have significant room for improvement, with multiple instances of unsecured contents and property damage, despite the occasional report of items arriving intact.
Recent Reviews Mention...
“contents were not secured and fell all over”
“all their stuff arrived intact”
“dropping the container caused damage”
Customer Insights
Cost: $ 2249.00 from 5 reviews
Great Crew Members
| Drivers | drivers were excellent |
| Danny Hodges | Danny Hodges was great moving the pod |
| Blake | Blake was awesome in delivery and pickup |
| Don, Rob | Don and Rob were efficient and friendly |
| Don, Rob Spencer | Don delivered skillfully, Rob expertly maneuvered the PODzilla |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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Additional Resources
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