Roanoke Moving is a family-owned and operated moving company in Roanoke, Virginia, serving the area for over 20 years. They provide a complete range of relocation services, including local and long-distance moves, commercial and industrial moving, and storage solutions. Roanoke Moving is dedicated to being a top-notch relocation company in the Roanoke area, focusing on every aspect of their customers' move, from planning, packing, logistics to the final walkthrough and inspection. As one of the dependable movers serving Roanoke, VA, they offer both short-term and long-term storage solutions, as well as climate-controlled facilities, ensuring a smooth and stress-free moving experience.
Roanoke Moving
About Roanoke Moving
Additional Cities Served: Portsmouth, Salem, Staunton, Christiansburg, Radford, MartinsvilleShow More >
Moving Services
- Full Service Moving
- Packing Services
- Local Area Moving
- Long Distance Moving
- Commercial and Industrial Moving
- Storage Solutions
- Moving Companies in Roanoke Due Diligence
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Summarized Review of Roanoke Moving
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
8.13/10
Nationwide Average: 8.44/10
Roanoke Moving receives overwhelmingly positive reviews for their professionalism and efficiency, although a few customers report negative experiences with service and pricing.
Recent Reviews Mention...
“Their assistance was outstanding and efficient.”
“provided outstanding service”
“fantastic experience with this moving company”
2. Punctuality
6.28/10
Nationwide Average: 8.07/10
Roanoke Moving has received mixed feedback, with numerous customers praising their timeliness and efficiency, while a significant portion reported issues with being hours late or not showing up as scheduled.
Recent Reviews Mention...
“They were professional, timely, and efficient.”
“arrived promptly”
“arrived on time”
3. Affordability
5.87/10
Nationwide Average: 7.69/10
Roanoke Moving has mixed reviews, with some customers finding their services delightfully economical and offering the best quotes in town, while others criticize the company for exorbitant additional fees and prices that feel like a scam.
Recent Reviews Mention...
“left me thoroughly delighted”
“ended up paying more than twice the original estimate”
“felt additional fees were exorbitant”
4. Communication
5.43/10
Nationwide Average: 7.53/10
Roanoke Moving has polarized reviews, with some clients describing the customer service as excellent and communication as prompt and impressive, while others have had negative experiences with unresponsiveness, miscommunication, and a lack of contact.
Recent Reviews Mention...
“customer service was excellent”
“great customer service”
“Jasmynne was unresponsive and lied”
5. Stick to Prices
1.8/10
Nationwide Average: 5.99/10
Roanoke Moving consistently receives criticism for not being upfront about pricing, imposing numerous undisclosed fees, and significantly deviating from initial quotes which results in customer distress.
Recent Reviews Mention...
“no idea if the $125 was a legitimate charge”
“were NOT upfront about their pricing”
“price was not close to the quote”
6. Speed
8.09/10
Nationwide Average: 8.58/10
Roanoke Moving generally receives high praise for efficient and quick service, though there are isolated complaints of movers being slow due to chatting or complaining about heavy items.
Recent Reviews Mention...
“Efficient service, made the process smooth and stress-free.”
“efficient in their work”
“move was only three hours long”
7. Friendliness
9.21/10
Nationwide Average: 8.91/10
Roanoke Moving consistently receives praise for their professional, polite, and hardworking team, with a single complaint regarding unprofessional behavior.
Recent Reviews Mention...
“vey professional”
“super friendly owner and crew”
“The movers were great and hardworking”
8. Will Hire Again
7.55/10
Nationwide Average: 8.18/10
Roanoke Moving is generally highly recommended by most customers for their moving services, though there is a small group of dissatisfied clients who express strong negative sentiments and a reluctance to rehire.
Recent Reviews Mention...
“Would definitely hire Roanoke Moving again.”
“wholeheartedly recommend their services”
“highly recommend this moving company”
9. Professionalism
8.55/10
Nationwide Average: 8.31/10
Roanoke Moving generally receives high praise for their exceptional and courteous service, though there are a few isolated reports of unprofessional conduct.
Recent Reviews Mention...
“They were professional in their job.”
“very professional”
“level of performance was exceptional”
10. Conflict Handling
3.3/10
Nationwide Average: 4.07/10
Roanoke Moving has received mixed reviews but leans towards negative experiences, with numerous customers reporting unresponsiveness and a lack of issue resolution despite a few instances of commendable service efforts.
Recent Reviews Mention...
“still won't return calls”
“company did not attempt to address the issue”
“company owes me a portion of my money back”
11. Precision & Care
8.72/10
Nationwide Average: 8.01/10
Roanoke Moving has received praise for their conscientious, attentive, and safe transportation of belongings, albeit with an isolated report of damage.
Recent Reviews Mention...
“demonstrating great care and attention to detail”
“incredibly helpful, transported belongings safely”
“The movers were great and hardworking”
Great Crew Members
| Antonio | took the bed apart and called for pricing |
| Antonio, Robin, James | Thanks Antonio, Robin, and James |
| Antonio | Antonio led a smooth move |
| Shireen | Shireen was very friendly during scheduling and setup |
| Antonio, Jeff | problem solved and worked hard |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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