Paxton Companies is a moving and storage company based in Springfield, VA. It offers local, nationwide, and international moving services which extend to over 150 countries. Besides providing expert moving services in Alexandria, VA, Paxton also provides record management services including record storage, secure shredding, and media rotation services, as well as freight forwarding and storage, thus addressing various logistics and mobility needs. Its services extend to handling solutions for defense personal property and deployments for military and government clients. Possessing one of the largest and most experienced teams in their market, Paxton is committed to providing high-quality relocation and information management services in an honest and responsible manner.
Paxton Companies
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.About Paxton Companies
Additional Cities Served: Mount Rainier, Indian Head, Lebanon
Moving Services
- Local Moving
- Nationwide Moving
- International Moving
- Storage
- Automobiles
- General Cargo
- Freight Forwarding
- Office Relocations
- Records Storage
- Secure Shredding
If you’re moving across state lines, you likely need to hire a moving company with a VALID USDOT license. This licensing information comes from the Federal Motor Carrier Safety Administration and applies to a moving company's ability to perform a long distance INTERstate move (for example: from California to Texas). If your move crosses state lines within the same commercial zone, or metropolitan area (for example: DC to Alexandria, VA), it is generally not considered an interstate move and a moving company may not need an "Active" license from FMCSA to perform this type of move. INTRAstate moves (within the same state or city) are regulated by state and local jurisdictions and licensing requirements vary according to locale.Not Authorized
for Interstate Moves
Last Checked: 01/10/25*Note: this license information has not been manually verified. Please confirm all license information at https://safer.fmcsa.dot.gov/CompanySnapshot.aspx
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Summarized Review of Paxton Companies
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
Paxton Companies exhibits a stark divide in customer satisfaction, with some praising their smooth and professional services while others express significant dissatisfaction, highlighting experiences of damage and poor service.
Recent Reviews Mention...
“quote was inappropriate and unethical”
“great work by movers in past but not this time”
“Overall great service”
2. Punctuality
Nationwide Average: 8.07/10
Paxton Companies has a mixed reputation with several instances of exemplary on-time service contrasted by noteworthy complaints of delays and inefficiency.
Recent Reviews Mention...
“untimely notification of arrival”
“always on time”
“on time for all moves”
3. Affordability
Nationwide Average: 7.69/10
Paxton Companies is considered cost-effective compared to others.
Recent Reviews Mention...
“quoted at 30k for small apartment”
“cost effective compared to others”
“cost effective compared to others”
4. Communication
Nationwide Average: 7.53/10
Paxton Companies generally struggles, facing criticism for slow responses, unavailability, and poor service, although a few customers noted their prompt replies and clear explanations.
Recent Reviews Mention...
“unresponsive to emails”
“spent MONTHS with minimal response”
“ignored emails or taken weeks to respond”
5. Stick to Prices
Nationwide Average: 5.99/10
Paxton Companies generally follows through with their initial quotes, though experiences can vary significantly, with some customers facing delays.
Recent Reviews Mention...
“exorbitant cancellation fee”
“says what they are going to do and then do it”
“Paxton says what they are going to do and then do it”
6. Speed
Nationwide Average: 8.58/10
Paxton Companies receives mixed reviews with some customers praising their quick and efficient service, while others criticize them for significant delays and a lack of packing expertise.
Recent Reviews Mention...
“quick with the packing and unpacking”
“got the job done in a timely manner”
“incompetence led to extended shipping time”
7. Friendliness
Nationwide Average: 8.91/10
Paxton Companies experiences contrasting feedback, with some praising their courtesy and going the extra mile, while others report instances of rudeness and unprofessional behavior.
Recent Reviews Mention...
“courteous and professional”
“customer service was great”
“courteous and went the extra mile”
8. Will Hire Again
Nationwide Average: 8.18/10
Paxton Companies seems to elicit very polarized reviews, with some customers expressing extreme dissatisfaction and vowing never to use their services again, while a minority are exceptionally pleased and looking forward to future engagements.
Recent Reviews Mention...
“would not hire again”
“worst move experience I've ever had”
“would hire again”
9. Professionalism
Nationwide Average: 8.31/10
Paxton Companies exhibits a mixed performance with some customers praising their professionalism while others criticize them for unprofessional behavior and lack of proper management.
Recent Reviews Mention...
“unprofessional behavior encountered”
“complete irresponsibility and negligence”
“professional and went the extra mile”
10. Conflict Handling
Nationwide Average: 4.07/10
Paxton Companies has displayed inconsistency, with some customers praising their prompt and exceptional responses to issues, while others criticize them for inadequate compensation, lack of communication, and an overall reluctance to address and rectify damages.
Recent Reviews Mention...
“repairs made but settled at less than original condition”
“has not taken any responsibility or made any reimbursements”
“No efforts shown to address or resolve my issue”
11. Precision & Care
Nationwide Average: 8.01/10
Paxton Companies receives mixed feedback, with reports of both significant damage to items and property and instances of exceptional care and no damage to belongings.
Recent Reviews Mention...
“items were broken and damaged”
“Carefully when handling items”
“over $5,000 in damages and some pieces missing”
Customer Insights
Interstate Move Duration: 20 days from 3 reviews
Great Crew Members
| Jim Frazier | thank you for having me |
| Dan Henry | Dan Henry has been so helpful with scheduling. |
| Nancy | Nancy was very incompetent and clueless. |
| Paxton | Paxton made the move seamless and quick |
| Julia, Chuck | Julia was great and professional, Chuck was the best |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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Additional Resources
Alexandria Moving Services
