1-800-PACK-RAT Moving and Storage provides a simple, stress-free moving and storage solution. They offer all-steel, portable storage and moving containers that guarantee the safety of your items. The company's services encompass long-distance and local moving services in Leesburg, VA, on-site storage, secure warehouse storage solutions, and all-steel containers for added security. They can help you move across town or cross-country, and they will handle the driving. For storage, they offer on-site solutions or you can use their secure, surveillance-protected warehouses. They also offer business solutions including moving containers and inventory storage. They claim an unmatched level of service quality compared to competitors like PODS and U-Pack. They operate on a nationwide scale, with more than 65 secure warehouse storage facilities across the country. No information about the company's inception or ownership is provided.
1-800-PACK-RAT Moving and Storage
Moving Services
- LongDistance Moving Solutions
- Local Moving Solutions
- OnSite Storage Solutions
- Secure Warehouse Storage Solutions
- AllSteel Containers
- Business Solutions
- Residential Solutions
- Military Moving
- Moving Containers
- Moving Resources
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Summarized Review of 1-800-PACK-RAT Moving and Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
1-800-PACK-RAT Moving and Storage receives mixed reviews, with many customers expressing high satisfaction and commendation for their services, ease, and professionalism, while a significant number also report profound dissatisfaction, citing poor experiences and issues with communication and charges.
Recent Reviews Mention...
“Greatly disappointed with the service provided”
“reliable moving services”
“happy with the service we received”
2. Punctuality
Nationwide Average: 8.07/10
1-800-PACK-RAT Moving and Storage experiences mixed reviews, with numerous reports of delays and missed delivery times alongside several instances of on-time service and prompt responses.
Recent Reviews Mention...
“they did not deliver my pod on the promised day”
“drivers were late”
“Prompt service”
3. Affordability
Nationwide Average: 7.69/10
1-800-PACK-RAT Moving and Storage experiences mixed reviews, with several customers finding it to offer better value compared to competitors and others criticizing it for unexpected charges and perceived deceptive billing practices.
Recent Reviews Mention...
“Good price”
“much better value than PODS”
“charged for bogus "facility storage"”
4. Communication
Nationwide Average: 7.53/10
1-800-PACK-RAT Moving and Storage appears to have a polarized customer perception, facing significant criticism for poor service and unresponsiveness, while also receiving high praise for its responsive and helpful customer service in some instances.
Recent Reviews Mention...
“Customer service was unsympathetic and rude”
“No call from operations manager, had to call pack rat.”
“customer support was pretty good, but had some issues ”
5. Stick to Prices
Nationwide Average: 5.99/10
1-800-PACK-RAT Moving and Storage frequently disappoints customers with unexpected and unfair charges that often far exceed initial estimates.
Recent Reviews Mention...
“hoping people might pay more than once unknowingly”
“charged for storage when container in own driveway”
“they'll just charge you whatever they want”
6. Speed
Nationwide Average: 8.58/10
1-800-PACK-RAT Moving and Storage consistently disappointed customers with delayed deliveries, prolonged wait times, and overall slow service.
Recent Reviews Mention...
“Kept putting off delivery, had to move it myself”
“did not deliver on scheduled days”
“had to wait 5 extra days”
7. Friendliness
Nationwide Average: 8.91/10
1-800-PACK-RAT Moving and Storage overwhelmingly receives praise for their polite, helpful, and courteous staff, despite a couple of negative experiences.
Recent Reviews Mention...
“Nick, Bobby, and Austin were great.”
“individuals spoken to were extremely friendly”
“rude and unprofessional behavior”
8. Will Hire Again
Nationwide Average: 8.18/10
1-800-PACK-RAT Moving and Storage receives mixed feedback, with a notable division between customers who express strong loyalty and satisfaction, and those who are highly critical and vow never to use or recommend their services again.
Recent Reviews Mention...
“will not be using or recommending them again”
“Awesome”
“would hire again”
9. Professionalism
Nationwide Average: 8.31/10
1-800-PACK-RAT Moving and Storage received mixed reviews, with numerous customers praising the crew's professionalism and organization, while a significant portion criticized their conduct as unprofessional and incompetent.
Recent Reviews Mention...
“professionalism shown in resolving issue with a refund”
“liars and unprofessional conduct”
“unprofessionalism of the main company and local team”
10. Conflict Handling
Nationwide Average: 4.07/10
1-800-PACK-RAT Moving and Storage generally demonstrates a lack of effort and communication in addressing customer issues, with very few instances of attempts to rectify problems.
Recent Reviews Mention...
“Driver said he will be back that day but didn’t arrive.”
“refunded me for the inconvenience, but communication was poor on the move day”
“always declare that they'll note it but do nothing”
11. Precision & Care
Nationwide Average: 8.01/10
1-800-PACK-RAT Moving and Storage presents a mixed performance, with several instances of significant damage and carelessness balanced by numerous reports of items arriving in excellent condition without any damage.
Recent Reviews Mention...
“Items we cared for were shattered”
“our jobs and livelihoods were put in jeopardy”
“no breaks, cracks, or bents”
Great Crew Members
| Nick, Bobby, Austin | Nick was a great operational manager, Bobby and Austin were great drivers. |
| Rene Guzman | top notch service provided |
| Phillip, Hardeep, Satinder, Jawad | All provided great customer service and were reliable |
| Sterling crew | fantastic during our move |
| Phillip,Hardeep,Satinder,Jawad | maintained great customer service and were very professional |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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Additional Resources
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