Based in Virginia Beach, Dedicated Van Lines is a moving company and moving broker that provides both local and long-distance relocation services in all 50 states. Whether you're moving locally or across the country, this company has partners and agents in every state, so you can rest assured that your belongings are safe, no matter how far they have to travel. Dedicated Van Lines also offers packing services and supplies, commercial moving services, and storage solutions. This company's private, climate-controlled warehouses are suitable for both personal and commercial storage and are available on a short- and long-term basis.
Dedicated Van Lines
About Dedicated Van Lines
Additional Cities Served: Chesapeake, Norfolk, Hampton, Portsmouth, Colonial Heights, Kill Devil HillsShow More >
Moving Services
- Local Moving Services
- Long Distance Moving Services
- Commercial Moving Services
- Cross Country Moving Services
- Storage Services
Not Authorized
for Interstate Moves
Last Checked: 01/09/25*Note: this license information has not been manually verified. Please confirm all license information at https://safer.fmcsa.dot.gov/CompanySnapshot.aspx
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Summarized Review of Dedicated Van Lines
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
Dedicated Van Lines has been heavily criticized for experiences that parallel one-star reviews, described as the worst experience with a moving company ever, and failing to deliver the promised 'white glove' service resulting in many damages.
Recent Reviews Mention...
“good experience with the moving service”
“best moving experience I've ever had”
“great customer service made me feel comfortable”
2. Punctuality
Nationwide Average: 8.07/10
Dedicated Van Lines consistently fails to meet expectations with instances of late arrivals on pick-up and a lack of punctuality, including providing no estimated delivery date, as well as subcontracted companies being late in packing.
Recent Reviews Mention...
“were ~2 weeks late”
“they were late with no prior notice”
“Move included an unanticipated overnight stay”
3. Affordability
Nationwide Average: 7.69/10
Recent Reviews Mention...
“doubled the cost of my move”
“received a significant initial discount”
“charged almost $3000 more than quoted”
4. Communication
Nationwide Average: 7.53/10
Dedicated Van Lines exhibits significant challenges, with customers experiencing difficulty in reaching out, notably with Ryan, alongside very unprofessional interactions and avoidance of calls and texts when issues arise.
Recent Reviews Mention...
“easy to get in contact with throughout the process”
“Eric was sweet and accommodating over the phone”
“disconnected phones when called for updates”
5. Stick to Prices
Nationwide Average: 5.99/10
Recent Reviews Mention...
“did not stick to quoted prices”
“discounted amount was unjustly reduced”
“charged for items told would be free, demanded cash or money order”
6. Speed
Nationwide Average: 8.58/10
Dedicated Van Lines has mixed reviews, with some praising quick loading times, while others criticize extended moving durations and delays in packing and loading.
Recent Reviews Mention...
“move was incredibly slow and highly problematic”
“the packers being quick”
“Move took 2x estimated time”
7. Friendliness
Nationwide Average: 8.91/10
Dedicated Van Lines significantly lacks in providing courteous service, as highlighted by instances such as Ryan being rude and disrespectful.
Recent Reviews Mention...
“Eric made me feel super comfortable”
“not professional movers, random local helpers.”
“Erik was really pleasant to work with”
8. Will Hire Again
Nationwide Average: 8.18/10
Dedicated Van Lines has overwhelmingly negative feedback with customers advising against its use and stating they would not hire the company again.
Recent Reviews Mention...
“recommend this company and would hire again”
“would hire again”
“would hire again”
9. Professionalism
Nationwide Average: 8.31/10
Dedicated Van Lines significantly lacks in this area, evidenced by instances of showing up without any paperwork and unprofessional behavior from staff members such as Ryan.
Recent Reviews Mention...
“very unprofessional and completely incompetent”
“lacked professionalism entirely”
“crew was not professional at all.”
10. Conflict Handling
Nationwide Average: 4.07/10
Dedicated Van Lines exhibits a clear lack of response and offers no empathy or resolution to address issues.
Recent Reviews Mention...
“did not compensate for lost bike.”
“took 6 months to respond to property damage claims”
“did not take responsibility for their mistakes”
11. Precision & Care
Nationwide Average: 8.01/10
Dedicated Van Lines significantly fails to meet expectations, with reports of furniture having scratches, dents, crushed edges, items being held hostage for 8 weeks, and over 10 pages of itemized damages and lost items.
Recent Reviews Mention...
“destroyed and/or didn't bring my belongings”
“Lost my bike during the move.”
“handled all of my belongings with great care”
Customer Insights
Cost: $ 3123.00 from 7 reviews
Great Crew Members
Erik Carver | making sure everything was all taken care of and easy |
Erik Carver | made it happen for my family, thank you |
Eric Carver | so helpful in organizing the move |
Eric | Eric gave great customer service and made me comfortable |
Mike | Mike was great and made the process easy |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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