Royal Moving and Cleaning LLC, also known as Moving Assassins, has over 12 years of experience in the moving industry and has successfully moved more than 8,000 customers in the Hampton Roads area and beyond. Based in Norfolk, Virginia, the company serves cities such as Virginia Beach, Chesapeake, Portsmouth, Suffolk, and more. Moving Assassins aims to provide efficient, reliable, and affordable moving services while prioritizing the safe and secure transport of clients' belongings. They offer a wide range of services, including packing and unpacking, loading and unloading, residential moving, long-distance moving, commercial moving, and more. The company is known for exceeding customer expectations with personalized and professional service, as well as offering flexible moving packages to fit various budgets.
Royal Moving and Cleaning LLC
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.About Royal Moving and Cleaning LLC
Additional Cities Served: Norfolk
Moving Services
- Packing/Unpacking
- Labor Only
- Residential Moving
- Long Distance Moving
- Commercial Moving
- Loading/Unloading
- Move In/Out Cleaning
- Storage Services
- Piano Moving
- Junk Removal
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Summarized Review of Royal Moving and Cleaning LLC
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
Royal Moving and Cleaning LLC has mixed reviews, with some customers expressing dissatisfaction due to inadequate service and unfulfilled contracts, while others are very satisfied with the quality of the service provided.
Recent Reviews Mention...
“great work by movers”
“would not recommend this company”
“very professional and respectful”
2. Punctuality
Nationwide Average: 8.07/10
Royal Moving and Cleaning LLC generally struggles with being on time, with several instances of significant delays reported.
Recent Reviews Mention...
“they were a bit late”
“was LATE”
“Contacted me 5 hours before scheduled time.”
3. Affordability
Nationwide Average: 7.69/10
Royal Moving and Cleaning LLC receives mixed reviews, with some finding their services priced well, while others believe they can find cheaper alternatives.
Recent Reviews Mention...
“random college kids do it for cheaper”
“mentioned they are very affordable”
“affordable moving services”
4. Communication
Nationwide Average: 7.53/10
Royal Moving and Cleaning LLC has mixed reviews, with instances of poor communication and unprofessional behavior contrasted by reports of great customer support and easy text communication.
Recent Reviews Mention...
“asked for a receipt several times, no response”
“owner throws a temper tantrum”
“Spent 3 hours texting me to avoid work.”
5. Speed
Nationwide Average: 8.58/10
Royal Moving and Cleaning LLC significantly disappointed customers with reported extreme delays and overall slow moving processes.
Recent Reviews Mention...
“they were fast once they arrived”
“were quick”
“Moved 2 bedroom apartment in less than an hour”
6. Friendliness
Nationwide Average: 8.91/10
Royal Moving and Cleaning LLC receives mixed reviews, with some customers finding the workers to be friendly and energetic, while others experienced disrespect from the owner.
Recent Reviews Mention...
“owner is disrespectful”
“were respectful”
“were very respectful”
7. Will Hire Again
Nationwide Average: 8.18/10
Royal Moving and Cleaning LLC has mixed feedback with some customers expressing strong dissatisfaction leading to a refusal to rehire, while a few others show high loyalty and readiness to use their services again.
Recent Reviews Mention...
“would not recommend to my worst enemy”
“Highly recommend and will use again”
“would definitely use them again”
8. Professionalism
Nationwide Average: 8.31/10
Royal Moving and Cleaning LLC is viewed as unprofessional and disorganized, with instances of the crew behaving inappropriately by laughing and joking during service.
Recent Reviews Mention...
“owner is unprofessional and disorganized”
“were professional”
“very professional”
9. Conflict Handling
Nationwide Average: 4.07/10
Royal Moving and Cleaning LLC exhibits a concerning lack of responsibility and fails to provide timely solutions for customer grievances.
Recent Reviews Mention...
“does not try to fix the situation”
“did not make efforts to right the wrongs committed ”
“Failed to process a refund as promised.”
10. Precision & Care
Nationwide Average: 8.01/10
Royal Moving and Cleaning LLC has mixed feedback, with incidents of careful handling contrasted against damages like a small hole in the wall during a move.
Recent Reviews Mention...
“took great care with our things”
“none of my items were damaged”
“All my nice dishes and bowls were broken.”
Customer Insights
Local Move Duration: 2 hours from 3 reviews
Great Crew Members
| Shon | Shon and his crew were professional and efficient |
| Shon | pleasure working, quick & efficient, very polite & personable |
| Shon | Shon kept me well informed and updated |
| Shon, Marcus | Super polite and fast, great team help. |
| Mr. King | recommended by a good friend and used multiple times |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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