Founded in 1998, PODS Moving & Storage revolutionized the moving and storage industry by introducing portable storage containers. With its patented hydraulic system PODZILLA, the company offers a flexible and convenient moving experience with services such as multiple container sizes, adjustable scheduling, built-in storage, and the ability to load and unload belongings at your own pace. They also provide additional services such as packing supplies, car shipping, and connections to trusted local labor providers. With nearly 25 years in business, over 6 million moves, and 245+ Storage Center locations across 46 states and 6 provinces, this company ensures a successful moving experience. For more options and resources, check out other movers in Winchester, VA.
PODS Moving & Storage
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.About PODS Moving & Storage
Additional Cities Served: Front Royal, Purcellville, Strasburg, Ranson, Luray, BerryvilleShow More >
Moving Services
- Residential Moving
- Business Moving
- Local Moving
- LongDistance Moving
- Storage Services
- Packing and Loading Assistance
- Moving Supplies
- Car Shipping
- Moving and Storage Supplies
- Moving Help
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Summarized Review of PODS Moving & Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
PODS Moving & Storage receives a mix of high praise for great service and professionalism from some customers, while others express extreme dissatisfaction and frustration, citing issues such as delays, poor customer service, and unauthorized charges.
Recent Reviews Mention...
“great service overall”
“Zero stars given, expresses extreme dissatisfaction”
“good service”
2. Punctuality
Nationwide Average: 8.07/10
PODS Moving & Storage has mixed reviews, with some customers commending them for being on time while others experienced significant delays and scheduling issues.
Recent Reviews Mention...
“they arrived on time for all scheduled events”
“temporarily lost our container for a week”
“After a 15 day delay.”
3. Affordability
Nationwide Average: 7.69/10
PODS Moving & Storage is generally perceived as overpriced, with numerous customers feeling they were charged significantly more than they had anticipated, some even suggesting alternative services as more cost-effective options.
Recent Reviews Mention...
“A full service moving company would cost less.”
“Well worth the money”
“charged double what were originally quoted”
4. Communication
Nationwide Average: 7.53/10
PODS Moving & Storage generally receives highly negative feedback citing issues such as poor customer service, difficulty in contacting the company, and a significant number of experiences where customers felt misled or poorly informed.
Recent Reviews Mention...
“difficult to find correct address”
“lying to me”
“treated me well”
5. Stick to Prices
Nationwide Average: 5.99/10
PODS Moving & Storage consistently fails to honor the initial quotes given to customers, resulting in unexpected charges and unfulfilled promises of compensation.
Recent Reviews Mention...
“told I would be compensated and wasn't”
“baited and switched”
“They changed their service area unexpectedly”
6. Speed
Nationwide Average: 8.58/10
PODS Moving & Storage has received mixed feedback, with some customers praising the quick loading and moving process while others complain about significant delays and lost containers that led to inconvenience.
Recent Reviews Mention...
“Fast loading”
“lost container delayed the move”
“15 day delay implies slow service.”
7. Friendliness
Nationwide Average: 8.91/10
PODS Moving & Storage generally appears to receive high praise for its amazing and professional staff, with courteous drivers and delightful team members, despite a few instances of perceived neglectfulness and rudeness from some employees.
Recent Reviews Mention...
“Neglectful, uncaring big company”
“amazing staff”
“really professional talented staff”
8. Will Hire Again
Nationwide Average: 8.18/10
PODS Moving & Storage receives mixed feedback with a noticeable number of customers expressing dissatisfaction and a reluctance to re-engage their services, while others are highly satisfied, indicating a polarizing experience among users.
Recent Reviews Mention...
“would definitely not hire again”
“First and last time using PODS”
“would hire again”
9. Professionalism
Nationwide Average: 8.31/10
PODS Moving & Storage exhibits a starkly polarized reputation, with customers reporting highly professional conduct from some staff like drivers and teams in specific locations, contrasted by numerous complaints of unprofessionalism and a lack of care in customer service.
Recent Reviews Mention...
“Neglectful, uncaring big company”
“totally professional”
“really professional talented staff”
10. Conflict Handling
Nationwide Average: 4.07/10
PODS Moving & Storage consistently demonstrates a lack of responsiveness and inadequate problem-solving efforts, leaving customers feeling neglected and dissatisfied with unresolved issues.
Recent Reviews Mention...
“NEVER returns my calls or emails”
“little to no response from them”
“no corrections or resolutions have been made”
11. Precision & Care
Nationwide Average: 8.01/10
PODS Moving & Storage generally appears to have disappointed customers with multiple instances of property and item damage, though there was a singular report of everything being in good condition.
Recent Reviews Mention...
“Everything was in good condition.”
“backed up and hit my van”
“Damaged property and utilities.”
Customer Insights
Cost: $ 3979.00 from 4 reviews
Great Crew Members
| Dale | Dale was absolutely amazing and explained everything very well |
| Leonard, Robert | staff were amazing and professional |
| Driver | Driver was excellent |
| Dale Woodward | Dale did a great job with a challenging location |
| Dale Woodward | Dale was super helpful and went above and beyond |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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