Bekins Northwest - Merchants Moving & Storage is a moving company with over 115 years of experience in the industry. The company is based in Washington and has multiple locations, including Seattle, Tacoma, Kent, Federal Way, Olympia, Bremerton, Spokane, Richland, Yakima, Walla Walla, Bellevue, and Moses Lake. Their service area includes local, in-state, interstate, and international moving services. As an agent for Bekins Van Lines, they are part of a nationwide moving company. Bekins Northwest provides a full suite of moving solutions, including residential moving, office moving, systems furniture installations, international crating, specialty products, and corporate relocations. What sets them apart from other moving companies is their expertise, quality of service, and strong partnerships with organizations like the Seattle Seahawks.
Bekins Northwest - Merchants Moving & Storage
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.About Bekins Northwest - Merchants Moving & Storage
Additional Cities Served: Bainbridge Island, Port Orchard, Poulsbo, Shelton, Napavine
Moving Services
- Full Service Moving Solution
- Local and InState Moving
- Long Distance Moving
- International Moving
- Commercial Moving
- Virtual Moving Surveys and Quotes
- Packing Services
- Storage Services
- Hourly Moving Services
- Furniture Moving Services
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Summarized Review of Bekins Northwest - Merchants Moving & Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
Bekins Northwest - Merchants Moving & Storage is highly regarded for its exceptional moving services, professionalism, and efficiency, despite a few dissatisfied experiences.
Recent Reviews Mention...
“they were great”
“excellent job facilitating move”
“great experience with the moving service”
2. Punctuality
Nationwide Average: 8.07/10
Bekins Northwest - Merchants Moving & Storage consistently demonstrates exceptional timeliness, always arriving on or ahead of the scheduled time.
Recent Reviews Mention...
“were great on time”
“They were prompt”
“showed up promptly at the time arranged”
3. Affordability
Nationwide Average: 7.69/10
Bekins Northwest - Merchants Moving & Storage is generally perceived as offering good value and reasonable costs for their services, though there is a notable dissent regarding the value received for the price paid.
Recent Reviews Mention...
“I expected it to take longer, implying good value”
“cost was extremely reasonable”
“Great value”
4. Communication
Nationwide Average: 7.53/10
Bekins Northwest - Merchants Moving & Storage is highly praised for their helpfulness, excellent customer service, and clear communication, despite an isolated complaint regarding insurance coverage.
Recent Reviews Mention...
“Everyone we dealt with was very helpful”
“they are helpful”
“answered any questions I had about the process”
5. Speed
Nationwide Average: 8.58/10
Bekins Northwest - Merchants Moving & Storage is highly praised for their quick and efficient service, despite one report of a slow move.
Recent Reviews Mention...
“finished the whole house quickly”
“finished the entire job very quickly”
“packed quickly and efficiently”
6. Friendliness
Nationwide Average: 8.91/10
Bekins Northwest - Merchants Moving & Storage consistently demonstrates excellent customer service, with repeated affirmations of their respectful, courteous, and genuinely friendly demeanor towards clients, significantly easing the stress of moving.
Recent Reviews Mention...
“They made a difficult situation, much easier”
“they are nice”
“they are friendly”
7. Will Hire Again
Nationwide Average: 8.18/10
Bekins Northwest - Merchants Moving & Storage overwhelmingly receives positive feedback, indicating that most customers would highly recommend and choose to rehire the company for future needs, despite a very few not recommending them.
Recent Reviews Mention...
“would hire again”
“would hire this moving company again”
“would hire again”
8. Professionalism
Nationwide Average: 8.31/10
Bekins Northwest - Merchants Moving & Storage is overwhelmingly regarded as very competent and professional by the majority of reviewers who praise their efficiency, quality of work, and courteous nature, despite a few criticisms regarding preparedness and form handling.
Recent Reviews Mention...
“very competent staff”
“the movers were very professional”
“packed everything in a professional manner”
9. Conflict Handling
Nationwide Average: 4.07/10
Bekins Northwest - Merchants Moving & Storage demonstrates a significant reluctance and difficulty in offering fair compensation or acknowledging customer grievances effectively.
Recent Reviews Mention...
“denied claim for my mattress”
“offered $200 in compensation but struggled for fair compensation”
“They told me to take them to court.”
10. Precision & Care
Nationwide Average: 8.01/10
Bekins Northwest - Merchants Moving & Storage generally receives positive feedback for the careful and safe handling of belongings, although there have been some incidents of improper storage and damage.
Recent Reviews Mention...
“our belongings arrived in great condition”
“items were stored improperly”
“They were careful and nothing was broken”
Great Crew Members
| August, Mick, Jason | worked hard and were friendly and respectful |
| August, Jason, Aiden | Exceptional and conscientious about packing my stuff |
| Chris, Travis | Chris and Travis did a great job unpacking |
| August, Cameron | hard work and skill navigating drives |
| Samantha, Rick | great people in the front office |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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