New Horizons Moving Company is a top-rated Seattle moving firm based in Federal Way, WA. Serving Washington State, this locally-owned and operated company offers various services, including local moves, residential relocation, and commercial relocation. They take pride in providing high-quality services at competitive rates, with no extra charge for many services such as stair navigation, furniture disassembly and reassembly, and heavy lifting. They prioritize transparent pricing, excellent customer service, and Tacoma, WA moving services. Their team of experienced and trained movers handles moves of any size, offering complete moving and packing assistance to ensure everything runs smoothly throughout the process.
New Horizons Moving Company
Very Good
based on 596+ data points 
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.About New Horizons Moving Company
Additional Cities Served: Everett, Renton, Federal Way, Auburn, Lacey, BurienShow More >
Moving Services
- Local Moves
- Residential Relocation
- Commercial Relocation
- Climbing up and Navigating Stairs
- Disassembly of Furniture
- Reassembly of Furniture
- Heavy Lifting
- Home Moving Services
- Apartment Moving
- Company Moves & Employee Relocation
Washington Moving License
Active
Last Checked: 08/04/22USDOT Interstate LicenseIf you’re moving across state lines, you likely need to hire a moving company with a VALID USDOT license. This licensing information comes from the Federal Motor Carrier Safety Administration and applies to a moving company's ability to perform a long distance INTERstate move (for example: from California to Texas). If your move crosses state lines within the same commercial zone, or metropolitan area (for example: DC to Alexandria, VA), it is generally not considered an interstate move and a moving company may not need an "Active" license from FMCSA to perform this type of move. INTRAstate moves (within the same state or city) are regulated by state and local jurisdictions and licensing requirements vary according to locale.
If you’re moving across state lines, you likely need to hire a moving company with a VALID USDOT license. This licensing information comes from the Federal Motor Carrier Safety Administration and applies to a moving company's ability to perform a long distance INTERstate move (for example: from California to Texas). If your move crosses state lines within the same commercial zone, or metropolitan area (for example: DC to Alexandria, VA), it is generally not considered an interstate move and a moving company may not need an "Active" license from FMCSA to perform this type of move. INTRAstate moves (within the same state or city) are regulated by state and local jurisdictions and licensing requirements vary according to locale.Not Authorized
for Interstate Moves
Last Checked: 01/10/25*Note: this license information has not been manually verified. Please confirm all license information at https://safer.fmcsa.dot.gov/CompanySnapshot.aspx
Awards
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Summarized Review of New Horizons Moving Company
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
8.87/10
Nationwide Average: 8.44/10
New Horizons Moving Company is highly praised for its excellent service, efficiency, and customer satisfaction, despite a few instances of dissatisfaction related to sudden price increases and cancellations.
Recent Reviews Mention...
“great work by movers”
“Could not have been happier with the move”
“great service by movers”
2. Punctuality
8.47/10
Nationwide Average: 8.07/10
New Horizons Moving Company generally receives high praise for being on time and ready to go, despite a few instances of cancellations and delays.
Recent Reviews Mention...
“Were ready to go on time”
“Josh and his crew showed up right on time”
“they arrive early”
3. Affordability
8.67/10
Nationwide Average: 7.69/10
New Horizons Moving Company is overwhelmingly considered to provide reasonable and competitive pricing, despite isolated complaints regarding unexpected additional charges.
Recent Reviews Mention...
“Price was very reasonable”
“The move was done for a very reasonable price”
“good price”
4. Communication
7.5/10
Nationwide Average: 7.53/10
New Horizons Moving Company generally excels, with several reviews highlighting excellent responsiveness and clarity in discussions, though there are notable instances of communication breakdowns and dissatisfaction among a minority of clients.
Recent Reviews Mention...
“Josh was courteous, pleasant on the phone”
“Josh was very communicative”
“answered all questions and explained options”
5. Stick to Prices
7.23/10
Nationwide Average: 5.99/10
New Horizons Moving Company generally upholds a reputation for being straightforward and transparent about their pricing, despite a few instances of dissatisfaction regarding significant price increases or unmet agreements.
Recent Reviews Mention...
“no hidden fees”
“hidden expenses”
“last minute increase pressure on cost”
6. Speed
9.4/10
Nationwide Average: 8.58/10
New Horizons Moving Company is overwhelmingly praised for being quick and efficient, completing moves faster than expected, with only a minor note of a task taking longer than estimated.
Recent Reviews Mention...
“they moved quickly”
“The whole move was done in under five hours”
“got the job done quick”
7. Friendliness
9.38/10
Nationwide Average: 8.91/10
New Horizons Moving Company generally receives high praise for their staff's pleasant demeanor and professional attitude, though there was a singular complaint about a pushy behavior from one member.
Recent Reviews Mention...
“they are friendly”
“Josh and John reduced the stress”
“Alexander & Jonny were friendly”
8. Will Hire Again
8.36/10
Nationwide Average: 8.18/10
New Horizons Moving Company overwhelmingly receives high praise and recommendations for future service, indicating a strong inclination among the majority of customers to use their services again.
Recent Reviews Mention...
“recommend this company and would hire again”
“Would hire them again in a heartbeat”
“would hire again”
9. Professionalism
8.31/10
Nationwide Average: 8.31/10
New Horizons Moving Company is predominantly praised for their hard-working, efficient, and respectful staff, despite a few criticisms regarding professionalism.
Recent Reviews Mention...
“conducted themselves professionally”
“Hard-working guys”
“easy to work with, moved quickly and safely”
10. Conflict Handling
4.31/10
Nationwide Average: 4.07/10
New Horizons Moving Company appears to have inconsistent responses, with some customers praising quick and effective resolution efforts while others report uncooperative behavior and failure to address issues.
Recent Reviews Mention...
“my coin collection went missing”
“did not make any effort to right the wrong”
“did not right a wrong with the deposit”
11. Precision & Care
9.2/10
Nationwide Average: 8.01/10
New Horizons Moving Company is highly praised for their meticulous packing and transportation, ensuring that all items, including fragile and heavy ones, are moved perfectly and without damage.
Recent Reviews Mention...
“they were careful”
“Took care of my stuff”
“they wrapped everything extremely well”
Customer Insights
Local Move Duration: 3 hours from 3 reviews
Interstate Move Duration: 1 days from 3 reviews
Great Crew Members
| Alexander, John | hard working and polite, careful handling |
| Josh, John | Josh and John were hard-working and reduced stress |
| Alexander, Jonny | Alexander & Jonny did a phenomenal job |
| Josh | Josh and crew were great, moved quickly, and safely packed everything |
| Fernando,Mario | Went above and beyond making what I had fit |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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