PODS Moving & Storage is a leading moving and storage company that has been in business for nearly 25 years. Known for its portable storage containers, PODS delivers containers to customers to store their belongings conveniently on their driveway or at one of the company's 245+ Storage Centers across the United States, Canada, Australia, and the United Kingdom. PODS offers flexible, personalized solutions, including moving services for local and long-distance moves in Everett, WA, built-in storage, adjustable scheduling, and the option to load and unload belongings at your convenience. Additional services provided include packing supplies, connection to trusted local labor providers, and car shipping. With a focus on customer satisfaction, PODS strives to make every moving and storage experience as stress-free and seamless as possible.
PODS Moving & Storage
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.About PODS Moving & Storage
Additional Cities Served: Marysville, Edmonds, Lynnwood, Lake Stevens, Mukilteo, Mill CreekShow More >
Moving Services
- Local Moving
- LongDistance Moving
- Residential Moving
- Business Moving
- Storage Services
- OnSite Storage
- Packing & Loading Assistance
- Moving Supplies Delivery
- Car Shipping
- Commercial Moving
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Summarized Review of PODS Moving & Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
PODS Moving & Storage receives mixed reviews, with some customers praising their seamless experience and excellent service, while a significant number of others report severe dissatisfaction due to issues like damage, poor customer service, and reliability concerns.
Recent Reviews Mention...
“performed as advertised”
“Excellent overall service”
“it was very easy to set up online”
2. Punctuality
Nationwide Average: 8.07/10
PODS Moving & Storage has a mixed record, with numerous complaints about delays and missed deliveries despite a few accounts of timely service.
Recent Reviews Mention...
“On time”
“get it on site within a few days of ordering”
“Cancelled delivery twice without notification”
3. Affordability
Nationwide Average: 7.69/10
PODS Moving & Storage is generally perceived as having high prices, with numerous customers experiencing unexpected additional costs, making it an expensive option for moving and storage despite a few finding it cost-effective or reasonable.
Recent Reviews Mention...
“Extremely high prices compared to other companies”
“I paid an extra $2,000 above the quote”
“cost me a week of pay for 1 container”
4. Communication
Nationwide Average: 7.53/10
PODS Moving & Storage appears to struggle significantly, with numerous reports of failed communication about delivery changes, poor customer service experiences, and difficulties getting through to the company, overshadowing instances of positive interactions.
Recent Reviews Mention...
“difficulty with getting weight tickets uploaded”
“Quick and accurate information via calls, emails, and chat”
“drivers were great to work with”
5. Stick to Prices
Nationwide Average: 5.99/10
PODS Moving & Storage has overwhelmingly negative feedback, with customers frequently reporting unexpected charges, failure to honor quoted prices, and unsatisfactory resolution of billing disputes.
Recent Reviews Mention...
“No hidden fees or surprise charges”
“PODS canceled my order without notice”
“charged extra $2,000 beyond the quote”
6. Speed
Nationwide Average: 8.58/10
PODS Moving & Storage is overwhelmingly criticized for significant delays and inefficiency, with customers experiencing prolonged wait times for delivery, pickup, and loading.
Recent Reviews Mention...
“delay set my start date back a week”
“the company delivery was very slow and inefficient”
“POD was delivered almost a full day late.”
7. Friendliness
Nationwide Average: 8.91/10
PODS Moving & Storage displays a polarizing level of service, with many customers highlighting exceptional experiences with drivers and some reporting unprofessional encounters with other staff members.
Recent Reviews Mention...
“drivers were great to work with”
“Customer service very unprofessional”
“The drivers were friendly”
8. Will Hire Again
Nationwide Average: 8.18/10
PODS Moving & Storage receives mixed reviews, with a significant number of customers expressing dissatisfaction and a lack of intent to use their services again, despite a few highly positive endorsements.
Recent Reviews Mention...
“would hire again”
“Would definitely use again”
“would never hire this company again”
9. Professionalism
Nationwide Average: 8.31/10
PODS Moving & Storage has received mixed feedback, with notable appreciation for the professionalism of their drivers, yet a predominant dissatisfaction concerning customer service, conduct, and overall professionalism.
Recent Reviews Mention...
“Unprofessional customer service”
“knowledgeable drivers were able to handle items expertly”
“Drivers were helpful and professional”
10. Conflict Handling
Nationwide Average: 4.07/10
PODS Moving & Storage consistently demonstrates a lack of effort and concern in addressing and resolving customer complaints and issues, as evidenced by numerous reports of unresponsiveness, refusal to remedy damages, and overall dissatisfaction with resolution attempts.
Recent Reviews Mention...
“no extended use of the POD was given”
“didn't adequately address the damaged pod issue”
“never attempted to show concern or fix issues”
11. Precision & Care
Nationwide Average: 8.01/10
PODS Moving & Storage frequently disappoints customers with incidents of damage to items, property, and occasionally causing more significant issues during moves, despite a few reports of satisfactory experiences.
Recent Reviews Mention...
“old pod let water in and damaged items”
“damage to items and property occurred”
“damaged my driveway and doesn't care”
Customer Insights
Cost: $ 1799.00 from 13 reviews
Interstate Move Duration: 11 days from 8 reviews
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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