Smooth Moves is a full-service moving company in Kennewick serving Walla Walla and the Tri-Cities area. Since 2003, it has been dedicated to providing customers with personalized service and competitive rates on all their moves, whether they be residential and commercial relocations, storage unit moves, or hot tub and upright piano moves. It also offers furniture delivery and staging to those who need an extra hand getting their new home ready. Smooth Moves can help you relocate out of state with ease if you’re looking to move nationally or internationally. With over 15 years of experience in the industry, it will make sure everything gets done on time and with care, from packing to transporting to unpacking. Clients who mention Smooth Moves’ website get free boxes when they book their next interstate move with the company. If you're based in Yakima and looking for reliable movers in Yakima, WA, make sure to explore all your options.
Smooth Moves
Ranked Top 10 Best Movers in Yakima, WA
About Smooth Moves
Additional Cities Served: Kennewick, Pasco, Richland, Walla Walla, Moses Lake, SunnysideShow More >
Moving Services
- Commercial Moving
- Residential Moving
- OutofState Moving
Washington Moving License
Active
Last Checked: 08/04/22Authorized
for Interstate Moves
Last Checked: 01/10/25*Note: this license information has not been manually verified. Please confirm all license information at https://safer.fmcsa.dot.gov/CompanySnapshot.aspx
Awards
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Summarized Review of Smooth Moves
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
Smooth Moves is overwhelmingly praised for providing exceptional moving services, with clients highlighting their professionalism, efficiency, and the care taken during moves, despite a few isolated reports of negative experiences.
Recent Reviews Mention...
“best moving experience I have had”
“Kelby and Jason did a great job”
“smooth moves is a great company to use”
2. Punctuality
Nationwide Average: 8.07/10
Smooth Moves generally maintains a reputation for being timely and prompt, with many customers highlighting their on-time arrivals and quick accommodation of schedule changes, despite a few instances of delays and late arrivals.
Recent Reviews Mention...
“They were on time”
“on time”
“promptness on unloading day”
3. Affordability
Nationwide Average: 7.69/10
Smooth Moves is consistently praised for providing great value, fair pricing, and cost-effective services, despite a few mentions of unexpected costs and comparisons with higher bids.
Recent Reviews Mention...
“great value”
“prices were more than fair”
“excellent price”
4. Communication
Nationwide Average: 7.53/10
Smooth Moves generally excels with responsive and attentive customer service, though there are a few notable instances of poor follow-through and unresponsiveness creating a mixed but predominantly positive impression.
Recent Reviews Mention...
“crew were responsive”
“great communication”
“staff were very friendly and helpful”
5. Stick to Prices
Nationwide Average: 5.99/10
Smooth Moves has mixed reviews with some customers praising their consistency and transparency, while others report being overcharged or billed for more than the original quote.
Recent Reviews Mention...
“tried to overcharge me for weight”
“Bill was less than quoted”
“there were no surprises”
6. Speed
Nationwide Average: 8.58/10
Smooth Moves predominantly receives praise for their efficiency and quick performance, although a few customers had experiences with slower service.
Recent Reviews Mention...
“guys were very fast/efficient”
“got the job done in less time expected”
“worked quickly”
7. Friendliness
Nationwide Average: 8.91/10
Smooth Moves consistently impresses with its staff's pleasant demeanor, showing kindness, respect, and compassion that make working with them a personable and enjoyable experience.
Recent Reviews Mention...
“very pleasant”
“kind, respectful, compassionate”
“crew was friendly”
8. Will Hire Again
Nationwide Average: 8.18/10
Smooth Moves has overwhelmingly positive feedback, with customers frequently expressing their satisfaction and intent to use their services again, despite a small number of dissatisfied customers.
Recent Reviews Mention...
“best moving experience I have had”
“It was a great experience”
“really enjoyed their help and would hire again”
9. Professionalism
Nationwide Average: 8.31/10
Smooth Moves generally receives high praise for efficient, hard-working, and professional conduct, although there are a few reports of unprofessional behavior.
Recent Reviews Mention...
“really professional”
“they worked efficiently and hard”
“crew's professionalism”
10. Conflict Handling
Nationwide Average: 4.07/10
Smooth Moves appears to be generally unresponsive and uncooperative, with several reports of neglecting to address issues and damages, despite a few instances where they attempted to make amends with discounts and refunds.
Recent Reviews Mention...
“did not respond to communication to resolve issues”
“did not demonstrate willingness to right a wrong”
“did not care about the damage done”
11. Precision & Care
Nationwide Average: 8.01/10
Smooth Moves generally receives high praise for their meticulous and attentive approach, though there are isolated instances of dissatisfaction due to damages and mishandling.
Recent Reviews Mention...
“No scratches or damage to any of my belongings”
“cares about your items when moving”
“set up heavy file cabinets without issue”
Customer Insights
Local Move Duration: 4.25 hours from 6 reviews
Great Crew Members
Dan Lane, Kelby Bell | These guys were strong and very efficient |
Kelby, Jason | Kelby and Jason did a great job |
Kelby James, Jason | hard work and great help during the move |
Trey, James | Trey and James were awesome and worked quickly |
Kelby, Cameron | absolutely AMAZING, fast and efficient, handled stuff with care |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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