Lile North American Moving and Storage is a professional relocation company that has been serving customers since 1959. They are based in the Pacific Northwest, with eight locations across Oregon and Washington. They serve both residential and commercial customers, providing services for local, long-distance, and international moves, in addition to offering storage services. If you're searching for qualified movers in Kent, WA, you may find a comprehensive list of companies at the city level. As an agent for North American Van Lines, the company provides services across the U.S and worldwide. This company also caters to the needs of the military and government personnel, seniors, and employees on the move. Lile North American Moving and Storage was founded by Wendell B. Lile and is currently owned by his daughter, Dianne DeAutremont, making it a woman-owned business. They take pride in their commitment to delivering high-quality, stress-free services, with their focus being the utmost satisfaction of their customers after every move.
Lile North American Moving and Storage
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.About Lile North American Moving and Storage
Additional Cities Served: Renton, Auburn, Marysville, Sammamish, Lakewood, BurienShow More >
Moving Services
- Local Moving
- Long Distance Moving
- International Moving
- Military Moving
- Employee Moving
- Senior Moving
- Customizable Packing Services
- Safe and Secure Short and Longterm Storage
- Unpacking, Uncrating, and Debris Removal
- Courteous and Professionally Trained Movers
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Summarized Review of Lile North American Moving and Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
Lile North American Moving and Storage receives mixed reviews, with customers praising their professionalism and smooth experiences on one hand, and criticizing them for serious issues such as damage, unethical service, and perceived extortion on the other.
Recent Reviews Mention...
“Moved with them twice and completely satisfied”
“missing items affected my view on overall service”
“great work by movers”
2. Punctuality
Nationwide Average: 8.07/10
Lile North American Moving and Storage experiences varied significantly, with customers reporting both timely services and significant delays.
Recent Reviews Mention...
“Both times on time”
“On time for pickup and delivery”
“they showed up on time”
3. Affordability
Nationwide Average: 7.69/10
Lile North American Moving and Storage has received mixed but generally negative feedback, with customers reporting issues such as extortion, significant increases in charges, and an unfair pricing estimation process, although a few found their pricing reasonable or comparable to other services.
Recent Reviews Mention...
“extorted for extra $1000, not affordable”
“extorted me for an additional $1000”
“pricing was very fair and transparent”
4. Communication
Nationwide Average: 7.53/10
Lile North American Moving and Storage has shown inconsistency, with numerous complaints about poor communication and accountability issues, despite a few customers highlighting prompt, efficient, and friendly interactions.
Recent Reviews Mention...
“connected me to a local agent”
“Dave and Torin were great at communicating”
“failed to communicate throughout the process”
5. Stick to Prices
Nationwide Average: 5.99/10
Lile North American Moving and Storage frequently fails to adhere to their initial quotes, resulting in unexpected charges and dissatisfaction among customers.
Recent Reviews Mention...
“changed shipment agreement to charge more”
“most professional and up front about costs”
“changed shipment type and charged $1000 more”
6. Speed
Nationwide Average: 8.58/10
Lile North American Moving and Storage generally falls short, with customers often noting significantly slow service, despite an instance of quick packing and loading.
Recent Reviews Mention...
“took too long for the work they did”
“took nine days, indication of slow process”
“crew was efficient”
7. Friendliness
Nationwide Average: 8.91/10
Lile North American Moving and Storage is highly regarded for its courteous and patient teams, with nearly all reviewers highlighting the exceptional kindness and humor of its staff, despite a single report of lacking customer care.
Recent Reviews Mention...
“very professional, polite”
“crew was professional and pleasurable”
“they are friendly”
8. Will Hire Again
Nationwide Average: 8.18/10
Lile North American Moving and Storage appears to have a sharply divided customer base with many expressing strong loyalty and repeat business intentions, while a significant number also express deep dissatisfaction and a definitive unwillingness to hire the company again.
Recent Reviews Mention...
“Will use them again”
“glad we went with them”
“would hire again”
9. Professionalism
Nationwide Average: 8.31/10
Lile North American Moving and Storage has received mixed reviews, highlighting instances of exceptional service and professionalism alongside numerous experiences of unprofessionalism, accountability issues, and damage during moves.
Recent Reviews Mention...
“Smooth, professional and completely honest”
“crew was unprofessional and careless”
“very professional”
10. Conflict Handling
Nationwide Average: 4.07/10
Lile North American Moving and Storage overwhelmingly fails to address and rectify customer complaints and damages, with a singular instance of processing a refund standing as the rare exception.
Recent Reviews Mention...
“couldn't find my missing boxes”
“blames customers instead of resolving issues”
“did not attempt to rectify their wrongdoings”
11. Precision & Care
Nationwide Average: 8.01/10
Lile North American Moving and Storage has elicited mixed responses, ranging from excellent care and no damage to several instances of significant damage and neglect, indicating inconsistent performance in this area.
Recent Reviews Mention...
“careful with all our stuff”
“items were tossed into boxes without protection”
“blamed me for their mistakes, did not care for items”
Customer Insights
Interstate Move Duration: 9 days from 6 reviews
Great Crew Members
| Bruce,Torin Fogg,Dave Pendagraft | Bruce kept everyone on track. Torin was personable and eased stress. Dave was very responsive and knowledgeable. |
| David Pendergraft | connected me to a good local agent |
| Bruce, Torin Fogg, Dave Pendagraft | Bruce kept on track, Torin was personable, Dave quick to answer |
| Rick | Rick was thorough and candid throughout the process |
| David | David was kind, patient, and responsive |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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