As a national moving company, U-Pack has built a strong reputation for its signature hybrid moving service. With U-Pack, you pack the storage container and the company drives it to its destination. The company has more than 240 service centers all over the United States, including one in Kent, WA, where it provides its unique service of mobile self-storage units that will help you save money whether you’re moving locally or long-distance. With the U-Pack equipment, you only pay for the space you use, so whether you need an entire trailer or just 5 feet you can have the flexibility to keep your move on budget. A great option for smaller moves is the signature ReloCube, which is made from steel and aluminum to ensure your belongings are protected from the weather. For more options, you may want to check out the other movers in Seattle, WA as well.
U-Pack
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.About U-Pack
Additional Cities Served: Tacoma, Kent, Renton, Auburn, University Place, Des MoinesShow More >
Moving Services
- Long Distance Moving
- Military Moves
- Cross Country Moving
- Senior Moving
- Student Moves
- Job Relocation
- Small Moves
- Household Goods Moving Services
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- Moving Cost Guide
Awards
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Summarized Review of U-Pack
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
U-Pack is highly regarded by customers for its smooth, reliable, and cost-effective moving services, though a few reports of poor customer service and high cost exist.
Recent Reviews Mention...
“made the right decision with Upack”
“All aspects were smooth and hassle-free”
“Cheaper than most competitor options”
2. Punctuality
Nationwide Average: 8.07/10
U-Pack generally receives high praise for its on-time delivery and pick-up services, although there are a few instances of delays and scheduling issues mentioned by customers.
Recent Reviews Mention...
“came in the late afternoon but on promised day”
“smooth and hassle-free implies punctuality”
“always timely”
3. Affordability
Nationwide Average: 7.69/10
U-Pack generally receives high praise for being more reasonably priced than competitors, offering good value, and having no hidden fees, though a few reviews cite instances of higher-than-expected costs.
Recent Reviews Mention...
“more reasonably priced”
“Cheaper than most competitor options”
“a good value”
4. Communication
Nationwide Average: 7.53/10
U-Pack generally receives high praise for its friendly, helpful customer service and efficient communication, with numerous reports of easy, informative interactions and support, despite a few instances of dissatisfaction and reported misinformation.
Recent Reviews Mention...
“representatives were helpful”
“Customer service was great”
“Customer service was A+ with trying to get particular times”
5. Stick to Prices
Nationwide Average: 5.99/10
U-Pack generally maintains a reputation for honoring their initial quotes and being transparent about costs, with only a few instances of customers reporting unexpected charges or non-honored quotes.
Recent Reviews Mention...
“they deliver what they promise”
“worked with us when we had difficult logistics issue”
“Honored the quote given”
6. Speed
Nationwide Average: 8.58/10
U-Pack generally receives high praise for its quick and efficient service, despite a few reports of delayed deliveries.
Recent Reviews Mention...
“smooth and hassle-free implies speediness”
“Did it faster than what they said”
“arrived a week earlier than noted”
7. Friendliness
Nationwide Average: 8.91/10
U-Pack consistently exhibits exceptional customer service with reports of extremely kind, courteous, and helpful staff, though there are rare mentions of negative experiences with certain individuals.
Recent Reviews Mention...
“drivers were super friendly”
“Both truck drivers were extremely kind and helpful”
“courteous”
8. Will Hire Again
Nationwide Average: 8.18/10
U-Pack generally receives high praise and repeat business intentions from its customers, although there are a few instances of dissatisfaction.
Recent Reviews Mention...
“can't be happier with my experience”
“We will use U-pack again”
“highly recommend them”
9. Professionalism
Nationwide Average: 8.31/10
U-Pack generally receives high praise for its crew's courteous and professional handling of services, despite a few instances of dissatisfaction regarding third-party delivery and individual crew conduct.
Recent Reviews Mention...
“run so professionally”
“customer service was professional”
“professional from the start”
10. Conflict Handling
Nationwide Average: 4.07/10
U-Pack presents a polarizing picture, with a few customers praising prompt resolutions and accommodations, while a majority report indifference, refusal to offer adequate compensation, and lack of responsiveness to issues ranging from security to billing errors.
Recent Reviews Mention...
“The container got broken into”
“they didn't adjust my bill as informed”
“willing to help with concerns”
11. Precision & Care
Nationwide Average: 8.01/10
U-Pack generally receives positive feedback for delivering items undamaged and intact, though there are some reports of theft, damage, and irresponsible behavior that negatively affect its reputation in this category.
Recent Reviews Mention...
“When packed correctly nothing shifts, nothing breaks”
“belongings arrived in the state they were left in”
“half my stuff was stolen”
Customer Insights
Cost: $ 1766.00 from 5 reviews
Interstate Move Duration: 6 days from 30 reviews
Great Crew Members
| James, Darryl | they were awesome and friendly for both drop-off and pickup |
| Paul | Paul was awesome, helped me set up the ramp |
| Jim | Special Thanks to Jim in Kent, really nice guy helped us a lot |
| Charlie | Charlie is a good person and true hospitable Texan |
| Chuck | Chuck helped unload quickly and efficiently |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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